Sales Assistant / Visual Merchandiser (M/F)

S; München; Vor Ort; EUR 25.000 - 36.000; Vollzeit

Zusammenfassung

Sezane opens a new pop-up in Munich from the end of August to January. We seek a Sales Advisor / Visual Merchandiser (M/F) for a full-time role based in Munich. You will deliver exceptional customer service, present the brand with flair, and ensure merchandising aligns with Sezane's DNA while coordinating with the pop-up team.

You will work to understand customer needs, promote the brand's multi-channel experience, and help create a memorable shopping journey in a fast-paced fashion environment.

Qualifikationen

• Fluent in English and German.
• Experience in ready-to-wear, hospitality, sales, or events is a plus.
• Passionate about fashion with trend awareness and strong customer focus.

Aufgaben

• Prioritize customers and deliver excellent service in the store environment.
• Present the Sezane brand with impeccable grooming standards and engaging product presentation.
• Identify customer desires and introduce our brand universes and products.
• Be an ambassador for the brand's omnichannel approach (store and web).
• Maintain and organize store merchandising, signage, and inventory accuracy.
• Support smooth store operations, returns, exchanges, and reservations.

Kenntnisse

Customer service

Merchandising

Grooming standards

German language

English language

Team spirit

Jobbeschreibung

Twenty years ago, Les Composantes began with a selection of vintage pieces, born from a desire for creative independence and an eye for detail. That instinct and an appreciation for design that endures have shaped everything that followed.

From there, Sézane was born in Paris in 2013. Since then, la famille has continued to grow, with Octobre Éditions for men, Les Composantes reimagined as a home and lifestyle destination, and Petit Sézane for children.

Our story has unfolded like life itself: through instinct, spontaneity, and learning. We developed a singular approach to detail, service, and connection. A way of imagining a Parisian wardrobe for real life, first online and later through our Appartements. From day one, we have been guided by a commitment to making beautiful design accessible, without ever compromising on quality.

Sezane is a playground where each day is unlike any other, your position today may not be the same as yesterday and probably not the same as tomorrow. Does this speak to you? Write to us!

As part of the opening of our new pop-up store in Munich from the end of August to January, we are looking for the talents of a Sales Advisor / Visual Merchandiser (M/F) for a Full time position. This position is based in Munich.

Reporting to the Pop-up Manager, your main responsibilities will be:

As a Sales Advisor :

• Make the customer the priority of the apartment to ensure optimal customer service ;
• Embody the Sezane spirit and style through impeccable presentation (grooming standards) ;
• Welcome your customers with generosity and empathy to offer them the best possible experience ;
• Consider the personality of your Customers to identify their desires ;
• Introduce the Brand and our different universes/products ;
• Be an ambassador for the Brand's omnichannel approach (apartment and web) ;
• Show curiosity and develop an in-depth knowledge of the Brand and products ;
• Be proactive in suggesting specific actions to make the customer experience memorable and unique ;
• Handle complaints and customer dissatisfaction to satisfy and retain our customers ;
• Know our CSR policy to respond to customers.

Ensuring the Brand image:

• Check product labeling on the floor ;
• Participate in merchandising implementation and ensure its follow-up ;
• Offer customers an exciting and inspiring shopping experience ;
• Monitor and maintain the commercial level of the point of sale ;
• Have a fashion culture to be able to make suggestions ;
• Ensure product presentation conforms to Sezane's DNA ;
• Offer customers an exciting and inspiring shopping experience ;
• Monitor and maintain the commercial level of points of sale ;
• Organize your work according to needs, priorities, and commercial planning.

Ensuring smooth Operations:

• Apply Sezane policies, standards, and procedures ;
• Process transactions and respect procedures related to operations ;
• Perform specific process treatments (returns, exchanges, reservations) ;
• Participate in defining the necessary staff to meet customer expectations ;
• Ensure proper inventory management.

Having team spirit:

• Be a team player, participate in all ancillary tasks ;
• Participate in creating a positive and harmonious environment to create group synergy ;
• Relay the brand's commitments.

As a Visual Merchandiser, your missions will be :

Being the Guarantor of the Retail brand image:

• Ensure product presentation conforms to Sezane's DNA ;
• Offer customers an exciting and inspiring shopping experience ;
• Monitor and maintain the commercial level of points of sale ;
• Organize your work according to needs, priorities, and commercial planning.

Raising awareness and training teams in VM:

• Disseminate and circulate VM information (focus, VM standards, trends, etc.) via meetings or a merchandising book ;
• Send look guidelines and rack setups to stores to facilitate merchandising changes ;
• Maintain active communication with different managers to best meet their expectations ;
• Conduct store visits with the "Merch Checklist" to organize work and target needs.

Overseeing the scenography of Apartments:

• Ensure proper management of store furniture ;
• Be responsible for POS materials & merchandising supports ;
• Ensure the management and monitoring of service providers (flowers, books, etc.) ;
• Manage projects and work (window displays, product presentation updates, pop-ups, etc.).

• You speak profesionnal English and German
• You have previous successful experience in ready-to-wear, hospitality, restaurants, sales, events... or not yet, but are driven by customer relations?

• Passionate about fashion, you have a good understanding of trends, are proactive with suggestions, and have a strategic/commercial vision of products.
• You have team spirit, the desire to share and develop your skills in an agile and galvanizing environment ;
• You don't like to be bored because you have boundless energy?

Sezane recruits and values all talents, regardless of your gender, age, nationality, culture, religious beliefs, and sexual orientation.

Do you recognize yourself in this description and wish to join the Sezane adventure?