Department Manager Make Up (m/f/x) Hamburg Überseequartier in Full Time

LVMH Group; Hamburg; On-site; EUR 42,000 - 62,000; Full time

Job summary

Sephora in Hamburg seeks an experienced retail professional to lead and develop the store team, ensuring an exceptional customer experience and strong achievement of KPIs. You will coach employees, manage operations, and uphold Sephora's service standards.

Ideal candidates have 3+ years in retail, solid knowledge of beauty trends, and fluency in English or local language, with hands-on skills in store systems and merchandising.

Qualifications

• Experience in retail and team leadership.
• At least 3 years of professional experience in the respective department.
• Strong understanding of retail KPIs and store operations.
• Confident in using retail systems and tools.
• Good knowledge of the beauty industry and trends.
• Fluent in English or native language of the country.

Responsibilities

• Active support and advice for their team in their departments (Make Up, Skin Care, Hair Care, Fragrance) and beauty trends on the sales floor.
• Living the Sephora Attitude (Welcoming, Knowing, Closing).
• Selling products through in-depth product knowledge and establishing customer relationships at eye level.
• Passing on knowledge about products, trends and beauty news.
• Leading, coaching, and developing the team to deliver outstanding customer experience.
• Induction of new employees and organization of training courses.
• Floor management to ensure smooth daily operations and commercial excellence.

Skills

Store leadership

Customer service

Retail operations

Team coaching

Communication

Tools

Retail systems

Job description

Profile

At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful.

Since its inception in 1969 in Limoges, France, and as part of the LVMH Group since 1997, Sephora has been disrupting the prestige beauty retail industry. Today, Sephora continues to break with convention to drive its mission: champion a world of inspiration and inclusion where everyone can celebrate their beauty.

With 56,000 employees in 35 countries, including [5000 in France / 15 000 in Europe and Middle East] / [851 in DENS Hub (Germany, Switzerland, Denmark & Sweden), we connect customers and beauty brands within the world’s most passionate beauty community. With a curation of nearly 500 brands, and our own label, Sephora Collection, we offer the most unique and diverse range of products: fragrances, makeup, hair care, skincare... and much more.

You will excel and enjoy this position if you are ready to actively handle the following missions:

• Active support and advice for their team in their departments (Make Up, Skin Care, Hair Care, Fragrance) and beauty trends on the sales floor
• Living the Sephora Attitude (Welcoming, Knowing, Closing)
• Selling products through in-depth product knowledge and establishing customer relationships at eye level
• Passing on knowledge about products, trends and beauty news
• Leading, coaching, and developing the team to deliver outstanding customer experience
• Induction of new employees and organization of training courses
• Floor management to ensure smooth daily operations and commercial excellence
• Acting as a role model in the Sephora Attitude and passing on the Sephora DNA
• Delegating tasks and ensuring their successful execution
• Communicating targets clearly and motivating the team to achieve them

Operations

• Carrying out inventories to ensure optimum availability of goods
• Responsible for the full product handling cycle: Receiving goods, proper storage, booking out, managing returns, and managingtesters.
• Responsibility for the proper opening and closing of the store, including cash register closing
• Overseeing daily store maintenance: cleanliness, pricing, product refill, tester ordering, etc.
• Collaborating on Visual Merchandising, brand updates, and in-store animations
• Supporting Click & Collect processes if available
• Responsibility to run the department according to Sephora Audit rules
• Expense monitoring and management for department

Commercial Performance

• Responsibility for achieving monthly and annual sales targets including year-on-year sales growth
• Additional tasks related to the daily business

KPIs

• Stock availability & replenishment efficiency
• Compliance with operational routines
• Development of the category
• Control of retail key figures such as MS, IPT, AVB, CR, number of services
• Inventory on schedule

Personal Skills

• Strong leadership and coaching skills
• Customer-focused and business-driven mindset
• Reliable, hands-on, and solution-oriented
• Excellent communication and delegation abilities
• Positive attitude and ability to inspire others

Experience & Technical Skills

• Experience in retail and team leadership, ideally in a premium or service-oriented environment
• At least 3 years of professional experience in the respective department
• Strong understanding of retail KPIs and store operations
• Comfortable with visual merchandising, stock management, and customer service
• Confident in using retail systems and tools
• Good knowledge of the beauty industry & trends
• Fluent in English or native language of the country
• Acts people oriented
• Shows creativity and drives innovation
• Strives for excellence

Here, you will find:

• Community, in which authenticity is embraced, and the strength of our differences fuels our collective spirit
• Culture of empowerment, learning & growth, that offers you the tools, space and opportunity to learn, innovate and lead
• Work that brings fulfillment. From delighting clients every day, to inspiring our industry at large, every action makes a difference

At Sephora, we celebrate diversity and are committed to creating and fostering an inclusive environment for everyone.

Sephora’s stores offer passionate beauty fans across the world a privileged freedom to touch and test products since 1969.