Sales Assistant / Visual Merchandiser (M/F)

Sézane; München; Vor Ort; EUR 30.000 - 40.000; Vollzeit

Zusammenfassung

A popular fashion brand in Munich is seeking a full-time Sales Advisor / Visual Merchandiser to create unique customer experiences and ensure brand representation. The ideal candidate will possess excellent customer service skills, speak fluent English and German, and have a passion for fashion. Responsibilities include product presentation, operational support, and teamwork to enhance the shopping experience. Join our dynamic team and be part of our unique brand atmosphere.

Qualifikationen

• Professional proficiency in English and German.
• Experience in customer-facing roles in fashion or hospitality.
• Strong interest in fashion trends and customer relations.

Aufgaben

• Deliver unique customer experiences focusing on satisfaction.
• Maintain brand image and product presentation.
• Ensure smooth operational procedures and team collaboration.

Kenntnisse

Customer service

Fashion awareness

Team collaboration

Problem-solving

Communication in English and German

Jobbeschreibung

As part of the opening of our new pop‑up store in Munich from the end of August to January, we are looking for a Sales Advisor / Visual Merchandiser (M/F) for a full‑time position based in Munich.

As a Sales Advisor

Delivering a unique customer experience:

• Make the customer the priority of the apartment to ensure optimal customer service;
• Embody the Sezane spirit and style through impeccable presentation (grooming standards);
• Welcome your customers with generosity and empathy to offer them the best possible experience;
• Consider the personality of your Customers to identify their desires;
• Introduce the Brand and our different universes/products;
• Be an ambassador for the Brand's omnichannel approach (apartment and web);
• Show curiosity and develop an in‑depth knowledge of the Brand and products;
• Be proactive in suggesting specific actions to make the customer experience memorable and unique;
• Handle complaints and customer dissatisfaction to satisfy and retain our customers;
• Know our CSR policy to respond to customers.

Ensuring The Brand Image

• Check product labeling on the floor;
• Participate in merchandising implementation and ensure its follow‑up;
• Offer customers an exciting and inspiring shopping experience;
• Monitor and maintain the commercial level of the point of sale;
• Have a fashion culture to be able to make suggestions;
• Ensure product presentation conforms to Sezane's DNA;
• Offer customers an exciting and inspiring shopping experience;
• Monitor and maintain the commercial level of points of sale;
• Organize your work according to needs, priorities, and commercial planning.

Ensuring Smooth Operations

• Apply Sezane policies, standards, and procedures;
• Process transactions and respect procedures related to operations;
• Perform specific process treatments (returns, exchanges, reservations);
• Participate in defining the necessary staff to meet customer expectations;
• Ensure proper inventory management.

Having Team Spirit

• Be a team player, participate in all ancillary tasks;
• Participate in creating a positive and harmonious environment to create group synergy;
• Relay the brand's commitments.

As a Visual Merchandiser, Your Missions Will Be

• Ensure product presentation conforms to Sezane's DNA;
• Offer customers an exciting and inspiring shopping experience;
• Monitor and maintain the commercial level of points of sale;
• Organize your work according to needs, priorities, and commercial planning.

Raising Awareness And Training Teams In VM

• Disseminate and circulate VM information (focus, VM standards, trends, etc.) via meetings or a merchandising book;
• Send look guidelines and rack setups to stores to facilitate merchandising changes;
• Maintain active communication with different managers to best meet their expectations;
• Conduct store visits with the "Merch Checklist" to organize work and target needs.

Overseeing The Scenography Of Apartments

• Ensure proper management of store furniture;
• Be responsible for POS materials & merchandising supports;
• Ensure the management and monitoring of service providers (flowers, books, etc.).;
• Manage projects and work (window displays, product presentation updates, pop‑ups, etc.).

Requirements

• You speak professional English and German;
• You have previous successful experience in ready‑to‑wear, hospitality, restaurants, sales, events... or not yet, but are driven by customer relations?
• Passionate about fashion, you have a good understanding of trends, are proactive with suggestions, and have a strategic/commercial vision of products.
• You have team spirit, the desire to share and develop your skills in an agile and galvanizing environment;
• You don't like to be bored because you have boundless energy?

Sezane recruits and values all talents, regardless of your gender, age, nationality, culture, religious beliefs, and sexual orientation.

Do you recognize yourself in this description and wish to join the Sezane adventure? Then wait no longer!