Department Manager Make Up (m/f/x) Hamburg Überseequartier in Full Time

Sephora USA, Inc; Hamburg; On-site; EUR 42,000 - 56,000; Full time

Job summary

Sephora USA, Inc. is seeking a store leader to excel in a bustling Hamburg location. You will manage daily store operations, lead and coach the team, and deliver an exceptional customer experience across Make Up, Skin Care, Hair Care and Fragrance departments.

You will drive sales targets, maintain inventory, implement visual merchandising plans, and ensure a seamless Click & Collect process, all while embodying Sephora's attitude and brand DNA.

Qualifications

• Experience in retail and team leadership.
• At least 3 years of professional experience in the respective department.
• Strong understanding of retail KPIs and store operations.
• Comfortable with visual merchandising, stock management, and customer service.
• Good knowledge of the beauty industry & trends.
• Fluent in English or native language of the country.
• Acts people oriented.
• Shows creativity and drives innovation.
• Strives for excellence.

Responsibilities

• Support and advise the team in Make Up, Skin Care, Hair Care and Fragrance departments.
• Live the Sephora Attitude: Welcoming, Knowing, Closing; sell through in-depth product knowledge and customer relationships.
• Lead, coach, and develop the team to deliver outstanding customer experience.
• Induct new employees and organize training courses; manage floor operations for commercial excellence.
• Oversee inventories and ensure optimum product availability; manage opening/closing of the store and cash handling.
• Collaborate on Visual Merchandising, brand updates, and in-store animations; support Click & Collect processes.
• Run department in line with Sephora Audit rules and monitor expenses.
• Work to achieve monthly and annual sales targets and drive year-on-year growth.

Skills

Leadership

Communication

Delegation

Customer focus

Creativity

Job description

At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful.

Since its inception in 1969 in Limoges, France, and as part of the LVMH Group since 1997, Sephora has been disrupting the prestige beauty retail industry. Today, Sephora continues to break with convention to drive its mission: champion a world of inspiration and inclusion where everyone can celebrate their beauty.

With 56,000 employees in 35 countries, including [5000 in France / 15 000 in Europe and Middle East] / [851 in DENS Hub (Germany, Switzerland, Denmark & Sweden), we connect customers and beauty brands within the world’s most passionate beauty community. With a curation of nearly 500 brands, and our own label, Sephora Collection, we offer the most unique and diverse range of products: fragrances, makeup, hair care, skincare... and much more.

You will excel and enjoy this position if you are ready to actively handle the following missions:

• Active support and advice for their team in their departments (Make Up, Skin Care, Hair Care, Fragrance) and beauty trends on the sales floor
• Living the Sephora Attitude (Welcoming, Knowing, Closing)
• Selling products through in-depth product knowledge and establishing customer relationships at eye level
• Passing on knowledge about products, trends and beauty news
• Leading, coaching, and developing the team to deliver outstanding customer experience
• Induction of new employees and organization of training courses
• Floor management to ensure smooth daily operations and commercial excellence
• Acting as a role model in the Sephora Attitude and passing on the Sephora DNA
• Delegating tasks and ensuring their successful execution
• Communicating targets clearly and motivating the team to achieve them

Operations

• Carrying out inventories to ensure optimum availability of goods
• Responsible for the full product handling cycle: Receiving goods, proper storage, booking out, managing returns, and managingtesters.
• Responsibility for the proper opening and closing of the store, including cash register closing
• Overseeing daily store maintenance: cleanliness, pricing, product refill, tester ordering, etc.
• Collaborating on Visual Merchandising, brand updates, and in-store animations
• Supporting Click & Collect processes if available
• Responsibility to run the department according to Sephora Audit rules
• Expense monitoring and management for department

Commercial Performance

• Responsibility for achieving monthly and annual sales targets including year-on-year sales growth
• Additional tasks related to the daily business

KPIs

• Stock availability & replenishment efficiency
• Compliance with operational routines
• Development of the category
• Control of retail key figures such as MS, IPT, AVB, CR, number of services
• Inventory on schedule

Do not hesitate to apply if you have…

Personal Skills

• Strong leadership and coaching skills
• Customer-focused and business-driven mindset
• Reliable, hands-on, and solution-oriented
• Excellent communication and delegation abilities
• Positive attitude and ability to inspire others

Experience & Technical Skills

• Experience in retail and team leadership, ideally in a premium or service-oriented environment
• At least 3 years of professional experience in the respective department
• Strong understanding of retail KPIs and store operations
• Comfortable with visual merchandising, stock management, and customer service
• Confident in using retail systems and tools
• Good knowledge of the beauty industry & trends
• Fluent in English or native language of the country
• Acts people oriented
• Shows creativity and drives innovation
• Strives for excellence

Here, you will find:

• Community, in which authenticity is embraced, and the strength of our differences fuels our collective spirit
• Culture of empowerment, learning & growth, that offers you the tools, space and opportunity to learn, innovate and lead
• Work that brings fulfillment. From delighting clients every day, to inspiring our industry at large, every action makes a difference

Join us and belong to something beautiful.

At Sephora, we celebrate diversity and are committed to creating and fostering an inclusive environment for everyone.