Sales Assistant

A P C; Berlin; On-site; EUR 22,000 - 28,000; Full time

Job summary

A.P.C. in Berlin seeks a motivated retail ambassador to deliver outstanding customer service, follow the brand's selling ceremony, and build strong relationships with clients to grow the business.

You will master product knowledge and A.P.C.’s history, drive cross- and up-selling, manage CRM data, support stock and store presentation, and maintain a high-energy, team‑oriented atmosphere, including closures, weekends, and inventory periods.

Qualifications

• Customer focus and strong service orientation are essential.
• Ability to learn and communicate knowledge of A.P.C.’s history and products.

Responsibilities

• Achieve individual and store goals.
• Serve customers according to A.P.C.’s selling ceremony.
• Deliver exceptional customer service by greeting, listening and assisting customers.
• Demonstrate excellent knowledge of products and brand heritage.
• Guarantee cross- and up-selling for all product categories.
• Develop a loyal client following by building genuine relationships.
• Ensure CRM data is updated to retain customers and identify new high potential ones.
• Contribute to visual displays following brand standards.
• Maintain stock levels and store hygiene in line with policies.
• Adhere to grooming and uniform guidelines.
• Assist in stock control and shrinkage management.

Skills

Customer focus

Product knowledge

Communication skills

Organizing

Drive for results

Team oriented

Interpersonal skills

High energy

Job description

Founded by Jean Touitou in 1987, A.P.C. is an authentic French label accessible by design, price and outlook. Initially the label was popular for a very classic, raw denim jean, but now includes a full collection of clothing and accessories for men and women, which embodies an effortless cool.

JOB DESCRIPTION

You act as an ambassador of the brand by demonstrating impeccable presentation and behaviour, following A.P.C.’s selling ceremony and delivering outstanding customer service. You will be a dynamic team member looking to build strong relationship with clients in order to grow the business.

PROFILE

• Ensure the achievement of individual and store goals
• Serve customers according to A.P.C.’s selling ceremony
• Deliver exceptional customer service experience by greeting, listening and assisting customers while exceeding their needs and expectations
• Demonstrate excellent knowledge of the products as well as A.P.C.’s history and heritage
• Guarantee cross and up-selling for all products categories
• Develop a loyal client following by building genuine relationships with customers
• Ensure qualitative monitoring and updating of customer information (CRM) in order to retain actual customers and detect new high potential ones

Operations:

• Contribute to manage the visual displays of the products in accordance with A.P.C.’s visual standards
• Ensure store functional maintenance and appropriate levels of products on the sales floor, in line with Corporate policies and procedures
• Follow A.P.C.’s grooming and uniforms guidelines
• Adhere at all times to company policies and operating procedures
• Assist in the management of all stocks control in the store and keeping shrinkage levels below target
• Maintain a safe working environment

SPECIFIC NEEDS

• Competencies required: Customer focus Knowledgeable Organizing Drive for results Team oriented Interpersonal oral and written communication skills Strong work ethic High energy level Physical requirements: Ability to be mobile on the sales floor for extended period of time Availability to work closing shifts, weekends, annual inventory and holiday season