Sales Account Manager, Germany

CHEP Deutschland GmbH; Deutschland; Hybrid; EUR 70,000 - 100,000; Full time

Benefits offered by this job

Annual bonus

Company car

Global share scheme

Flexible remote work

Holiday entitlement

Company pension

Employee assistance program

Job summary

CHEP Deutschland GmbH is seeking a Sales Account Manager to expand and maintain strategic customer relationships in Germany. You will lead negotiations, manage contracts, and develop account plans to drive growth, cost reductions and sustainability.

The role requires native German and fluent English, with strong track record in account management and a background in logistics or food supply chains. Hybrid remote work is offered along with a competitive package.

Qualifications

• Native German and fluent English; Polish a plus.
• Strong sales and account management experience in a similar role.
• Knowledge of or experience in the food industry or supply chain is ideal.
• Experience in large, multi-disciplinary teams and influencing change in a matrix environment.
• Senior-level networking skills and relationship building.
• Strong analytical skills and a results-oriented approach.
• Proven ability in project management and delivering client value.
• Excellent presentation and communication skills.
• Technical insights into customer operations and support trials.

Responsibilities

• Manage and develop strategic customer relationships aligned with CHEP's growth targets.
• Collaborate with leadership and internal teams to create strategic account plans for growth, cost reduction and sustainability.
• Lead contract negotiations and tenders to secure favorable terms while meeting objectives.
• Conduct regular business reviews to ensure audit plans compliance and asset management accuracy.
• Monitor key metrics (e.g., NPS) and drive action plans for improvements.
• Build networks within customer organisations to drive strategic supply chain initiatives.
• Identify and secure new business opportunities and maintain a robust sales pipeline.
• Drive revenue retention and expansion through long-term partnerships and tailored solutions.

Skills

German native

English fluent

Sales experience

Account management

Strategic account mgmt

Negotiation

Networking

Analytical skills

Project management

Presentation skills

Job description

CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.

What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model.

Key Responsibilities

• Manage and develop strategic customer relationships, ensuring alignment with CHEP’s growth objectives and delivering on revenue and satisfaction targets.
• Collaborate with commercial leadership and internal teams to create and implement strategic account plans focused on growth, cost reduction, and sustainability.
• Lead contract negotiations and commercial tenders to secure favorable terms while meeting customer and business objectives.
• Conduct regular business reviews with customers to ensure compliance with audit plans and maintain accurate asset management records.
• Monitor account performance metrics, including customer satisfaction (NPS), and develop action plans to address areas needing improvement.
• Build and maintain strong networks within customers’ organizations, driving strategic initiatives to enhance supply chain efficiency.
• Identify and secure new business opportunities through proactive networking and leveraging existing customer relationships, ensuring a robust sales pipeline.
• Drive revenue retention and expansion by fostering long-term partnerships and managing customer relationships through effective communication and tailored solutions.

Mission

As a Sales Account Manager, it is your responsibility to expand and maintain our current business and customer relationships, together with a constant strive to improve loyalty, the value offered and perceived by the customer.

Your Tasks

• Managing a wide portfolio of customers in the assigned area.
• A clear relationship builder with curiosity to improve and develop your customer's business.
• Negotiation of strategic commercial agreements and owning the contractual compliance and pricing accuracy.
• Develop and execute a clear account management plan that generates value for the customer and CHEP with the intention of having a long-term business relationship.
• Clear driver of progress and adding value to your customers' supply chain with the ability to be agile and learn on the fly.
• Ability to translate customers’ needs into a value proposition.
• Managing a customer from account management to stocks and growth opportunities.
• Expand and grow your customers and or receiver location in your geographic area.
• Creating a push and pull strategy in your market for CHEP solutions.
• Support and manage trials for your peers across Europe.
• Provide market recommendations to the leadership team.
• Ensure Stock accuracy via Audits and transitions, and convince customers of Serial billing.

Your Experience and Background

• Native German and fluency in English; Polish is a plus.
• Strong sales and account management experience in a similar role.
• Knowledge of/or working history in the food or food processing industry would be ideal.
• Experience in the supply chain.
• Proven track record and experience in working within sizeable multi discipline teams and influencing change in a matrix environment.
• Senior-level networking skills.
• Strong analytical skills.
• Results oriented, goal aligned approach.
• Project Management.
• Presentation Skills.
• Technical insights – especially on customer operations and support fill and discharge trials.

What We Offer

• Annual bonus (15%) depending on company performance and individual targets
• Company car
• Generous global share scheme
• Flexible remote working & workation
• 30 days holiday + 3,5 days (Carnival, Christmas, Silvester), with option to buy additionally up to 5 days
• Company pension (BAV)Employee Assistance Program
• Remote Type Hybrid Remote

Skills to Succeed in the Role

• Account Management
• Adaptability
• Building Rapport
• Business Development
• Commercial Sustainability
• Customer Experience (CX)
• Customer Partnerships
• Data Storytelling
• Digital Customer Solutions (Dcs)
• Empathy
• Experimenting
• Negotiation
• Our Business
• Relationship Management
• Sales Communications
• Taking Ownership
• Teamwork
• Understand Customers
• Value Propositions

Equal Opportunity Employer Statement

We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact. What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model, for available positions.