- Perform scheduled diabetic eye exams and retinal screenings for members at provider practices.
- Travel to provider practices and patient homes for scheduled eye exam appointments.
- Operate company-provided retinal imaging equipment.
- Support closure of eye exam and related quality gaps.
- Complete company-provided training before conducting exams independently.
- Maintain competency through ongoing training as needed.
- Manage a daily eye exam appointment schedule.
- Confirm appointments with practices and patients in advance.
- Coordinate travel logistics.
- Engage virtually with team members, internal partners, customers, providers, payers, and care teams on non-appointment days.
- Build and maintain strong working relationships with co-workers, customers, providers, payers, and care teams.
- Support quality improvement, reporting, patient outreach, and customer success.
- Follow security policies and procedures to protect PHI, PII, and company intellectual property.
Requirements
- Willingness and ability to travel daily, up to 100%, to provider practices
- No prior eye exam or imaging experience required; full training and equipment provided
- Valid driver's license and reliable transportation
- Associate degree or greater in a related field
- Minimum of 1-3 years of experience in a healthcare setting
- Knowledge of medical terminology, quality measures, medical billing, or coding
- Proficiency using Microsoft Excel, PowerPoint, Word, Outlook, Teams, and multiple healthcare-related systems or applications
- Strong verbal and written communication skills
- Strong attention to detail and organizational skills
- Ability to meet hard deadlines
- Ability to collaborate effectively with management, co-workers, customers, providers, payers, and care teams
- Ability to work independently in a remote environment
- Required internet speed of at least 100 Mbps download and 10 Mbps upload
- Certified or licensed healthcare professional credential, such as CMA or LPN, is preferred
Core Competencies
Demonstrates proficiency in conducting diabetic eye exams and retinal screenings while maintaining strong organizational and communication skills. Capable of managing appointment schedules, coordinating travel logistics, and engaging effectively with healthcare teams and patients.
Highest-signal resume keywords
- Diabetic Eye Exam Proficiency
- Retinal Imaging Equipment Operation
- Healthcare Experience
- Microsoft Office Proficiency
- Strong Communication Skills
ATS Optimization Keywords
Hard Skills
- Medical Terminology
- Quality Measures
- Medical Billing
- Medical Coding
- Appointment Scheduling
- Travel Coordination
- Patient Outreach
- Quality Improvement
- Data Reporting
- PHI and PII Security Compliance
Soft Skills
- Attention to Detail
- Organizational Skills
- Collaboration
- Independence
- Time Management
Certifications & Qualifications
Industry Keywords
- Healthcare Setting
- Patient Care
- Quality Improvement
- Customer Success
- Remote Work
Tools & Technologies
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Word
- Microsoft Outlook
- Microsoft Teams
- Healthcare-Related Systems