Clinical Application Specialist I

Jobtailor; Deutschland; Vor Ort; EUR 55.000 - 75.000; Vollzeit

Zusammenfassung

Jobtailor is seeking an experienced Training & Field Service Specialist in Germany to manage on-site and remote trainings for ophthalmology equipment. You will coordinate travel, schedules, and customer inquiries while supporting instrument assembly and basic troubleshooting.

The role requires 3–5 years in ophthalmology, knowledge of visual fields and biometry, and strong communication. Travel is extensive; you will liaise with Carl Zeiss teams and customers to ensure high satisfaction and

Qualifikationen

• At least 3–5 years in ophthalmology clinic or diagnostic ophthalmology industry.
• Knowledge of visual fields, lensometry, refractometry, biometry or fundus photography.
• Valid driver’s license and willingness to travel extensively.
• Good written and verbal communication skills.

Aufgaben

• Manage on-site and remote trainings within a territory.
• Contact customers independently; schedule appointments and travel.
• Coordinate on-site trainings with CAS in adjacent territories.
• Support assembly of Carl Zeiss instruments and peripheral devices.
• Perform basic equipment troubleshooting.
• Train technicians and doctors on instrument operation.
• Explain basic equipment maintenance procedures.
• Liaise with Carl Zeiss on admin/technical issues for customers.
• Coordinate with Regional Sales Managers and Field Service Engineers on customer satisfaction and training.
• Build relationships with Sales and Field Service teams to improve customer care.
• Identify and communicate sales leads.
• Prepare timely documentation including expense reports and training checklists.
• Maintain knowledge of Carl Zeiss products.

Kenntnisse

Communication skills

Travel flexibility

Independent working

Organizational skills

Customer service

Tools

Carl Zeiss Instruments

Microsoft Office

Word

Excel

Jobbeschreibung

• Manage on-site and remote trainings within a given territory
• Contact customers independently, schedule appointments, make travel arrangements, and address customer inquiries
• Coordinate on-site trainings of border customers with CAS in adjacent territories
• Support assembly of Carl Zeiss instruments and peripheral devices
• Perform basic equipment troubleshooting
• Train technicians and doctors on instrument operation
• Communicate basic equipment maintenance procedures
• Serve as the customer’s liaison to Carl Zeiss on administrative and technical/clinical issues
• Communicate with Regional Sales Managers and Field Service Engineers regarding customer satisfaction and training issues
• Develop working relationships with Sales and Field Service teams to enhance customer care
• Learn to identify and communicate sales leads
• Prepare and submit complete, accurate, and timely documentation, including expense reports and Product Training Checklists
• Maintain and continually update knowledge of appropriate Carl Zeiss products
• Set up and instruct users on Carl Zeiss equipment at conventions and seminars
• Maintain and adhere to applicable GMP and ISO 9001 processes and procedures
• Report to the CAS Supervisor

Requirements

• At least three to five (3-5) years of experience in an ophthalmology clinic setting, diagnostic ophthalmology industry, or comparable experience
• Knowledge of visual fields, lensometry, refractometry, biometry, and/or fundus photography
• Knowledge of laser scanning technology is helpful but not mandatory
• Good written and verbal communication skills
• Ability to work with customers in challenging situations
• Ability to follow standard practices and procedures when analyzing data or situations
• Basic computer and software skills, including Microsoft Office, Word, and Excel
• Ability to travel overnight and work occasional weekends
• Well organized and capable of working independently with minimal supervision
• Valid driver’s license
• Ability to lift up to 70 pounds
• Extensive travel by automobile and air, including some overnight travel
• Ability to perform frequent bending and kneeling
• Average of four hours driving per day and two customer visits per day
• Professional business protocol and appearance
• Adherence to GMP and ISO 9001 processes and procedures
• Compliance with state and federal employment law

Demonstrates expertise in managing on-site and remote training for Carl Zeiss instruments, with a strong focus on customer communication, technical support, and adherence to GMP and ISO 9001 standards. Capable of building relationships with sales and field service teams to enhance customer satisfaction and care.

Highest-signal resume keywords

• Ophthalmology Clinic Experience
• Knowledge of Visual Fields
• Basic Equipment Troubleshooting
• GMP and ISO 9001 Compliance
• Customer Communication Skills

ATS Optimization Keywords

Hard Skills

• Visual Fields Knowledge
• Lensometry
• Refractometry
• Biometry
• Fundus Photography
• Basic Equipment Troubleshooting
• Microsoft Office
• Word
• Excel
• Laser Scanning Technology

Soft Skills

• Good Written Communication Skills
• Good Verbal Communication Skills
• Well Organized
• Ability to Work Independently
• Ability to Handle Challenging Situations

Certifications & Qualifications

• Valid Driver’s License

Industry Keywords

• Ophthalmology
• Diagnostic Ophthalmology
• Customer Liaison
• Technical Support
• Sales Leads Identification

Tools & Technologies

• Carl Zeiss Instruments
• Peripheral Devices