Retail Sales Consultant

ASBIS; Berlin; Vor Ort; EUR 28.000 - 36.000; Vollzeit

Benefits dieser Stelle

Competitive salary package

International career opportunities

Continuous professional development

Zusammenfassung

ASBIS, a leading IT distributor, seeks a Retail Sales Consultant in Berlin to deliver exceptional customer service, drive sales and manage daily store activities. You will assist with product selection, upsell opportunities and maintain CRM-driven records.

The role requires German and English proficiency, strong communication skills and a proactive approach to achieve sales targets in a fast-paced environment. Join a multinational team with professional development opportunities.

Qualifikationen

• Proficiency in German and English required.
• Excellent communication and interpersonal skills.
• Strong focus on achieving sales targets and delivering customer service.
• Energetic, highly motivated and proactive approach.
• Ability to manage several tasks and prioritise in a busy retail environment.

Aufgaben

• Achieve the personal sales plan and targets.
• Follow Playbook, service standards and store procedures.
• Understand customer needs and provide product information.
• Upsell and cross-sell relevant products.
• Handle enquiries, resolve concerns and ensure a positive experience.
• Build and maintain strong client relationships through attentive service.
• Maintain a clean, welcoming sales floor and proper product presentation.
• Process transactions accurately and support inventory management.
• Use CRM to order missing items, process invoices and refunds.
• Stay informed about product range and market trends.

Kenntnisse

German language

English language

Communication skills

Sales targets

Customer service

Multitasking

Jobbeschreibung

The Retail Sales Consultant provides exceptional customer service, drives sales and builds strong client relationships. The role combines personalized product advice with efficient handling of transactions, customer orders and daily store activities.

Responsibilities

• Achieve the personal sales plan and agreed performance targets.
• Follow the company Playbook, customer service standards and store procedures.
• Understand customers’ needs, assist with product selection and provide clear, detailed information about product features and benefits.
• Identify relevant opportunities for upselling and cross-selling.
• Handle enquiries, resolve customer concerns and ensure a positive experience throughout the purchase process.
• Build and maintain strong client relationships through attentive service and follow-up.
• Maintain a clean, organized and welcoming sales floor, ensuring products are presented to store standards.
• Process transactions accurately, support inventory management and keep records up to date.
• Use the CRM system to order missing items, place pre-orders, register sales, process refunds, issue invoices and record goods handed over to customers upon collection.
• Stay informed about the product range, new launches and relevant market trends.

Requirements

• More than one year of relevant experience in retail sales or a similar position.
• Proficiency in German and English.
• Excellent communication and interpersonal skills.
• Strong focus on achieving sales targets and delivering excellent customer service.
• Ability to manage several tasks and prioritize effectively in a busy retail environment.
• Energetic, highly motivated and proactive approach.
• Accuracy and attention to detail when handling transactions, orders and customer records.

We offer:

• Opportunity to work for a financially strong, fast-growing multinational company.
• Constant interaction with global teams of professionals
• International career opportunities
• Access to continuous professional development: training, certification programs, events, and team buildings
• Competitive salary package and motivation scheme

ASBIS Group is a leading IT company specializing in value-added distribution and development of IT, IoT, and Robotic products, solutions, and services to the markets of Europe, the Middle East, and Africa.

In over 30 years of operations, ASBIS has grown into an international group, headquartered in Cyprus, with subsidiaries in 34 countries across EMEA, and nearly 3,000 employees.

We are proud of being one of the certified companies by Great Place to Work®, the global authority on workplace culture, as we believe that our true asset is people. ASBIS invests a lot to create a workplace where every employee has a place for professional growth, and appropriate support to unlock their potential and build a future with the Company.

Whatever your area of expertise and specialization, you will find a range of career opportunities at ASBIS.