Retail Coordinator Northern Europe - H/F

Isabel Marant; München; Vor Ort; EUR 120.000 - 160.000; Vollzeit

Zusammenfassung

Isabel Marant in Europe invites a seasoned Retail leader to oversee the Northern Europe network, reporting to the Director of Retail Europe. You will coach Store Managers, analyze weekly performance, visit stores quarterly, and implement action plans to boost turnover, CRM activity, and customer experience.

This role emphasizes CRM leadership, operational excellence, and talent development across multiple markets, with regular travel to Paris HQ.

Qualifikationen

• Experience in retail management, ideally gained as a Store Manager or Regional coordinator with responsibility for several points of sale.
• Strong passion for luxury retail, customer experience and clienteling, with a solid understanding of store operations and key business drivers.
• Strong analytical skills, with the ability to interpret KPIs, sales performance, productivity, CRM and profitability indicators and translate insights into concrete action plans.
• Excellent communication and stakeholder management skills, with the ability to work effectively with Store Managers, Headquarters and cross-functional teams.

Aufgaben

• Lead and animate the Northern Europe retail network, coaching Store Managers and teams.
• Analyze weekly business performance, including turnover, KPIs, category performance, productivity, conversion, AUR, traffic and CRM performance.
• Conduct regular one-to-one meetings with Store Managers and quarterly store visits.
• Act as the key Retail contact for CRM within the Northern Europe region and ensure teams follow CRM guidelines.
• Coordinate and monitor store operations, ensuring procedures and standards are implemented and improvements are made.

Kenntnisse

Retail management

Luxury retail

Clienteling

CRM analysis

KPI analysis

Stakeholder management

Travel readiness

Training & coaching

Tools

CRM software

Jobbeschreibung

As part of the Retail Europe team and reporting to the Director of Retail Europe, your main responsibilities are as follows for the Northern Europe area :

Key Responsibilities:

1. Network Management & Business Performance

• Support the leadership and animation of the Northern Europe retail network, sharing best practices, know-how and coaching with Store Managers and teams.
• Analyze and monitor, weekly business performance, including turnover, KPIs, category performance, productivity, conversion, AUR, traffic and CRM performance.
• Conduct regular weekly, bi-monthly and monthly one-to-one meetings with Store Managers, ensuring strong follow-up on priorities and action plans.
• Visit each store at least once per quarter, & conduct structured store visits covering business performance, team management, CRM, VM, operations, stock and customer experience.
• Implement local action plans following store visits and ensure appropriate follow-up.

2. CRM & Clienteling

• Act as the key Retail contact and ambassador for CRM within the Northern Europe region.
• Ensure that teams correctly use CRM tools and follow the defined guidelines and processes.
• Train, coach and challenge Store Managers and teams on CRM best practices.
• Monitor key CRM KPIs including appointments, reachability, reactivation, client tasks, clienteling activity and gifting programs.

3. Operational Excellence

• Coordinate and monitor store operations, ensuring that procedures and company standards are correctly implemented.
• Ensure compliance with key operational processes including EOS, stock transfers, discounts, cycle counts and other store procedures.
• Identify operational gaps and implement corrective actions in collaboration with the relevant support functions.
• Contribute to continuous improvement of store processes and operational efficiency.

4. Human Resources & People Development

• Participate in the recruitment process, supporting local teams and Store Managers and ensuring relevant information is shared with HR and the Retail team.
• Conduct semester Store Manager one-to-ones, using the process as a business and performance management tool.
• Participate in and conduct annual performance reviews for Store Managers.
• Support succession planning and talent development within the Northern Europe network.

Profile:

• Experience in retail management, ideally gained as a Store Manager, or Regional coordinator, with responsibility for several points of sale.
• Strong passion for luxury retail, customer experience and clienteling, with a solid understanding of store operations and key business drivers.
• Strong analytical skills, with the ability to interpret KPIs, sales performance, productivity, CRM and profitability indicators and translate insights into concrete action plans.
• Excellent communication and stakeholder management skills, with the ability to work effectively with Store Managers, Headquarters and cross-functional teams.
• Willingness and flexibility to travel regularly across Northern Europe and to Paris Headquarters.
• Fluent in English. Additional Northern European languages would be considered a strong plus.