Retail Back-Office & Cashier Associate - MaxMara

Max Mara Fashion Group; München; Sur place; EUR 31 000 - 37 000; Plein temps

Résumé du poste

MaxMara Munich is seeking a Retail Back-Office & Cashier Associate to finalize and guarantee the accuracy of the sales process at the payment stage. You will handle cash balancing, manage invoices, and respond to consumer and HQ inquiries while ensuring GDPR compliance and a high front-office standard.

Ideal candidates have at least 3 years cashier experience in luxury/fashion, are excellent communicators, and proficient with in-store digital tools.

Qualifications

• Minimum 3 years of cashier experience, preferably in luxury/fashion.
• Excellent communication in German and English; customer oriented.
• Strong organizational and follow-up skills.
• Proficiency with in-store digital tools and POS systems.
• Willingness to contribute to a sustainable and customer-focused store experience.

Responsabilités

• Manages cash balancing; reports shortages or discrepancies.
• Balances cash fund deposited in the safe.
• Balances invoices issued in the company’s name.
• Handles telephone and email requests from consumers or HQ.
• Handles first-level customer complaints (e.g., size changes).
• Manages supplier agreements for tailoring and dyeing with deadlines.
• Maintains order in the checkout area.
• Supports learning through team and digital activities to improve efficiency.
• Promotes sustainable development in environment, processes and community.
• Knows the store’s collections and campaigns.
• Understands product, market trends, and discounts.
• Registers customers during payment per GDPR rules.
• Maintains high front-office standard for customers.

Connaissances

Cashier experience

Customer service

Excellent communication

German language

English language

Digital tools in store

Organisational skills

Team leadership

Description du poste

Would you like to join the MaxMara Munich Team as Retail Back-Office & Cashier Associate?

The Retail Back-Office & Cashier Associate is responsible for finalizing and guaranteeing the accuracy of the sales process through payment by the customer. Checking the accuracy of cash flows and the money circulating through company procedures. Ensuring that administrative obligations are fulfilled correctly.

You’ll be in charge of:

• Manages cash balancing: in case of shortages or redundancies, reports them to the Cashier Coordinator or Store Operation Manager;
• Manages the balancing of the cash fund deposited in the safe;
• Manages the balancing of invoices issued in the name of the company.
• Manages telephone and email requests from consumers or HQ;
• Manages the first level of complaints (e.g. size changes, telephone complaint management, etc.);
• Manages agreements with suppliers (tailoring and dyeing), ensuring that the work is carried out within the established deadlines;
• Guarantees the maintenance of order in the checkout area;
• Promotes the development of role learning through proactive, team and digital activities, aimed at innovation and improving the effectiveness/efficiency of one's responsibilities;
• Adopts significant behaviours and promotes operational/cultural actions for Sustainable Development, understood as the interconnection of practices oriented towards the Care of the Environment, Business Processes and Organizational Community.
• Knows the collections and special projects present in the store;
• Knows the products and advertising campaigns of the Group/Brand present online and offline;
• He knows the product, the market trends, the assortment of the point of sale and its commercial value, also in relation to any discounts.
• It deals with the registration of consumers during the payment phase, in compliance with the rules established by the GDPR;
• He takes care to leave a good image of the company to the consumer, as the final interlocutor;
• It guarantees a high level of front office towards the consumer (concierge activity).

If you:

• Have experience at least 3 years working as Cashier, preferably in a luxury/fashion field
• Are an excellent communicator
• Lead by example
• Are customer oriented and you provide a wonderful customer experience in store
• Are Goal Oriented Mind
• Are passionate about fashion and have a good understanding of fashion brands
• Are a proficient user with the digital tools in store
• Are a problem solver with strong organizational and follow‑up skills
• Good knowledge of German and English language

Join US!

About Max Mara Fashion Group

Max Mara Fashion Group is recognized throughout the world as the precursor of modern pret‑à‑porter fashion.

The Company was founded in 1951 with the aim of offering “haute de gamme” feminine clothing, produced

according to excellent industrial processes.

Passion, commitment and tradition have created a unique fashion style:

• 60+ fashion collections every season
• 14.000.000+ clothes sold every year
• 2.500+ single-brand shops
• 10.000+ multi-brand shops
• 27 languages spoken in the Max Mara Fashion Group world
• 5.500+ employees in the world

Our ecosystem is made of 44 Depts, including Fashion Design, Marketing & Sales, Operations, Retail, Stores, ICT,

The Digital Division was the latest department to be established in 2013, with the aim of integrating the

company's digital assets, as well as solutions and services related to e-commerce and digital marketing.

Discover your potential and your substance with a career at MMFG, where work means passion, embracing new

challenges, learning from each other, sharing a vision, teamwork and making it come true!

Max Mara Fashion Group is an equal opportunity employer. Everyone is welcome!