Reservation Support Representative

Alegria Travel Services; München; Remote; EUR 32.000 - 42.000; Vollzeit

Benefits dieser Stelle

Remote work (100% from home)

Onboarding provided

Ongoing education

Access to professional tools

Continuing learning opportunities

Supportive team environment

Zusammenfassung

Alegria Travel Services is seeking a dependable Reservation Support Representative to assist clients with reservation inquiries, coordination, confirmations, and ongoing service requests in a fully remote role. The ideal candidate communicates professionally, pays close attention to detail, and enjoys helping clients, with onboarding and ongoing education provided and access to professional tools.

This position emphasizes accuracy, organization, and timely communication while maintaining high

Qualifikationen

• Strong written and verbal communication skills.
• Excellent attention to detail and accuracy.
• Good organizational and time-management abilities.
• Customer-focused and professional demeanor.
• Comfortable using email and online systems.
• Ability to research and organize information.
• Reliable and able to manage multiple tasks.
• Previous customer service, reservations, hospitality, or related experience is helpful but not required.

Aufgaben

• Respond to reservation-related questions and requests.
• Gather information regarding client needs and preferences.
• Research availability and appropriate service options.
• Assist with coordinating reservations and confirmations.
• Review reservation details and documentation for accuracy.
• Communicate updates and important information to clients.
• Assist with modifications and special requests.
• Maintain accurate client and reservation records.
• Follow up on outstanding requests.
• Coordinate with service providers when necessary.
• Maintain professional customer service standards.

Kenntnisse

Strong written and verbal comms

Attention to detail

Organizational skills

Customer-focused

Email and online systems fluency

Research and information gathering

Reliability and multitasking

Prior customer service/reservations/HO

Jobbeschreibung

We are seeking a dependable Reservation Support Representative to assist clients with reservation inquiries, coordination, confirmations, and ongoing service requests. This position focuses on providing accurate information while ensuring reservation details remain organized and up to date.

The ideal candidate communicates professionally, pays close attention to details, and enjoys assisting clients in a remote environment.

Responsibilities

• Respond to reservation-related questions and requests
• Gather information regarding client needs and preferences
• Research availability and appropriate service options
• Assist with coordinating reservations and confirmations
• Review reservation details and documentation for accuracy
• Communicate updates and important information to clients
• Assist with modifications and special requests
• Maintain accurate client and reservation records
• Follow up on outstanding requests
• Coordinate with service providers when necessary
• Maintain professional customer service standards

Qualifications

• Strong written and verbal communication
• Excellent attention to detail and accuracy
• Good organizational and time-management skills
• Customer-focused and professional
• Comfortable using email and online systems
• Ability to research and organize information
• Reliable and able to manage multiple tasks
• Previous customer service, reservations, hospitality, or related experience is helpful but not required

Position Highlights

• 100% remote environment
• Onboarding and training provided
• Ongoing education and development
• Access to professional tools and online resources
• Continuing learning opportunities
• Supportive team environment