Customer Success Specialist

Procare HR; Deutschland; Remote; EUR 30,000 - 33,000; Full time

Benefits offered by this job

Health insurance

FSA and HSA options available

Company paid dental insurance for em­p

Company paid life insurance

Company paid short- and long-term disa

A 401K plan with company match andSafe

Paid Time Off

Vision, Critical Illness, Voluntary Lf

Accident

Job summary

Procare HR is seeking a Customer Success Specialist to join the Client Engagement Team. You will own first-time resolution of delegated tasks and ensure customers feel supported and valued in their partnership with Procare.

Ideal candidates bring experience in client support or HR administration, familiarity with HRIS and CRM platforms, and strong MS Office skills. This is a remote role offering a comprehensive benefits package.

Qualifications

• High School Diploma or GED required.
• 2–4 years in managing customer relationships and handling inquiries with escalation focus.
• Experience with HRIS (UKG Ready) and CRM (Salesforce) for customer management and reporting.

Responsibilities

• Own first-time resolution of delegated tasks.
• Ensure customers are engaged, supported, and empowered in their partnership with Procare.
• Maintain reliability, likability, and follow-through to focus on experience and satisfaction.

Skills

Customer relationships

Escalation management

Process improvement

Education

High School Diploma or GED

Tools

UKG Ready

Salesforce

Outlook

Excel

OneNote

Job description

Note: This is a remote opportunity. Start a new career as a Customer Success Specialist with Procare HR!

At Procare HR, we're on a mission to transform workforce outcomes for care providers through our industry-focused HR services model. We offer comprehensive HR services, including payroll processing, benefits administration, workers compensation management, and general HR support. Our core values drive our culture, emphasizing positivity, curiosity, accountability, gratitude, and growth.

Why choose Procare HR?

• Wage is $25- $28/hr | Credit given for experience

• Great Benefits Available

How you will make an impact:

As a Customer Success Specialist at Procare HR, you are anessential part of the Client Engagement Team. You will be accountable for first time resolution of delegated tasks; when assigned a task, it belongs to you. Customers feel peace of mind knowing their team is engaged, supported, and empowered in their partnership with Procare, and appreciative of your reliability, likability, follow-through and relentless focus on experience and satisfaction.

What You'll Bring:

• High School Diploma or GED.

• 1-2 years prior experiencein client support, customer success, HR administration or a similar role.

• 2-4 years priorexperience managing customer relationships and handling customer inquiries with a focus on escalation management and process improvement in a fast-paced environment.

• Experience withHRIS systems (UKG Ready preferred)and CRM platforms (preferably Salesforce) for customer management and reporting.

• Proficiency in Microsoft Office Suite, particularly Outlook, Excel, and One Note for task tracking and communication.

Benefits Available:

• Health insurance with company paid premium for employee only coverage

• FSA and HSA options available

• Company paid dental insurance for employee only coverage

• Company paid life insurance

• Company paid short- and long-term disability insurance

• A 401K plan with company match and safe harbor contribution

• Paid Time Off

• Additional ancillary benefits including Vision, Critical Illness, Voluntary Life/AD&D, and Accident

Join us in reshaping the future of HR services!

We are an Equal Opportunity Employer and are committed to a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, ancestry, disability, medical condition, genetic information, marital status, veteran or military status, citizenship status, pregnancy (including childbirth, lactation, and related conditions), political affiliation, or any other status protected by applicable federal, state, or local laws. We are committed to providing an inclusive and accessible recruitment process. If you require accommodations during the interview process, please let us know. Reasonable accommodations will be provided upon request to ensure equal opportunity for all applicants.

Applicants may be subject to a background check. Employees in this position must be able to satisfactorily perform the essential functions of the position. If requested, this organization will make every effort to provide reasonable accommodations to enable employees with disabilities to perform the position’s essential job duties. As markets change and the Organization grows, job descriptions may change over time as requirements and employee skill levels evolve. With this understanding, this organization retains the right to change or assign other duties to this position. If you are an applicant from California, please review this notice.

E-Verify Participation Procare HR participates in E-Verify. This employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.