Regional After-Sales Field Specialist

Geely Auto Deutschland; Frankfurt; Vor Ort; EUR 65.000 - 95.000; Vollzeit

Zusammenfassung

Geely Auto Deutschland is seeking a Regional Aftersales Field Manager to lead aftersales activities across a designated region and drive dealer performance to meet market goals.

You will manage dealer networks, monitor CSI and service quality, coach after-sales teams, and collaborate with cross-functional departments to resolve issues while ensuring policy compliance. Willingness to travel within the region is required.

Qualifikationen

• Bachelor's degree preferred in Industrial/Automotive/Organization Engineering, Business Admin or related field.
• Minimum 5 years of aftersales experience.
• Experience with dealer networks is preferred, with at least 2 years in a similar role and/or customer service.

Aufgaben

• Onboarding dealers, to ensure operational go-live of new dealers.
• Conduct regular dealer visits to review service operations and identify improvement opportunities.
• Monitor key after-sales KPIs such as CSI, warranty performance, and service quality.
• Build and maintain strong relationships with key stakeholders.
• Coach dealer after-sales teams on Geely standards, service processes, and best practices.
• Collaborate with cross-functional departments to resolve operational issues.
• Support dealers to resolve customer issues and complaints to maintain high levels of customer satisfaction.
• Ensure compliance with company policies and industry regulations in all aftersales activities.
• Provide regular performance updates and action plans to management.

Kenntnisse

Aftersales targets

Revenue growth

CRM software

Microsoft Office

Negotiation

Presentation skills

Communication

Relationship management

Analytical thinking

Problem solving

Ausbildung

Industrial Engineering

Automotive Engineering

Organization Engineering

Business Administration

Related field

Tools

CRM software

Microsoft Office

Jobbeschreibung

The Geely Regional Aftersales Field Manager is responsible for overseeing and driving after-sales activities within a designated region. This role involves developing and implementing after-sales strategies to achieve market goals, managing a group of dealers, and fostering strong relationships with key after-sales roles within the dealer to ensure sustained business growth. This role involves working closely with dealer’s staff to understand customer needs and ensuring their satisfaction with Geely products and services.

Main Duties and Key Responsibilities

• Onboarding dealers, to ensure operational go-live of new dealers
• Conduct regular dealer visits to review service operations and identify improvement opportunities
• Monitor key after-sales KPIs such as Customer Satisfaction (CSI), warranty performance, and service quality
• Build and maintain strong relationships with key stakeholders
• Coach dealer after-sales teams on Geely standards, service processes, and best practices
• Collaborate with cross-functional departments to resolve operational issues
• Support dealers to resolve customer issues and complaints to maintain high levels of customer satisfaction
• Ensure compliance with company policies and industry regulations in all aftersales activities
• Provide regular performance updates and action plans to management

Education and Experience

• A Bachelor’s degree in Industrial Engineering, Automotive Engineering, Organization Engineering, Business Administration, or a related field is preferred
• Previous experience with a minimum of 5 years of aftersales experience
• Experience working with dealer networks is preferred, with at least 2 years in a similar role and/or customer service is highly valued.

Required Skills and Qualifications

• Proven track record of achieving after-sales targets and driving revenue growth
• Strong communication and relationship management skills.
• Excellent communication and interpersonal skills.
• Analytical and problem-solving ability.
• Proficiency in CRM software and Microsoft Office package.
• Strong negotiation and presentation skills.