Reablement Liaison Officer

Norfolk County Council; Deutschland; Hybrid; EUR 32.000 - 34.000; Teilzeit

Benefits dieser Stelle

Hybrid working

Pension scheme

Generous holiday entitlement

Health and wellbeing services

Flexible working opportunities

Zusammenfassung

Norfolk Swift Response is seeking a Reablement Liaison Officer (Nights) to join a fast-paced social care team in Norwich/countywide. You will act as the first point of contact for referrals, coordinate staff and respond to urgent needs, with a 24-hour commitment split across nights.

The role offers a permanent contract, 24 hours weekly, and a pro rata salary in the £27,709–£29,071 range. A 10% night supplement is paid when requirements are met.

Qualifikationen

• Experience coordinating referrals with health and social care professionals.
• Ability to work with GPs, community health teams and social services.
• Strong ICT and customer service skills; able to work under pressure.

Aufgaben

• Taking referrals via phone and our social care system (Liquid Logic).
• Working with ambulance services to respond to referrals for Swift and Night Owl services.
• Triaging information against eligibility criteria and escalating as needed.
• Planning and coordinating staff logistics to deploy the right teams.
• Deploying support workers to respond to unplanned care needs.
• Providing real-time support to field staff with queries.
• Supporting referrals into Norfolk First Support.

Kenntnisse

ICT skills

Customer service

Collaboration

Risk assessment

Team coordination

Tools

Liquid Logic

Jobbeschreibung

Norfolk Swift Response - Reablement Liaison Officer (Nights) | 10651 | permanent contract | 24 hours per week | £27,709 to £29,071 per annum pro rata | Grade E | Norwich/countywise Be the calm voice on the line. Be the difference behind the scenes. Are you ready to play a vital role in a fast-paced, responsive social care service? Norfolk Swift Response is looking for Reablement Liaison Officers to join our dedicated team-providing essential coordination and support that helps vulnerable people. What You'll Be Doing As a Reablement Liaison Officer, you'll be the first point of contact for referrals and queries, working closely with GPs, community health teams, social services, service users and their families. You'll be part of a supportive and friendly team and your responsibilities will include:

• Taking referrals via phone and our social care system (Liquid Logic)
• Working alongside the East of England Ambulance Service to respond to incoming referrals for Swift and Night Owl services.
• Triaging incoming information against service eligibility criteria, escalating to a manager where unclear, and making timely decisions on referrals.
• Planning and coordinating staff logistics-ensuring the right teams are sent to the right calls, making effective use of staffing resources.
• Deploying support workers to respond to unplanned care needs such as falls, personal care, or welfare checks.
• Providing real-time support to our Support Workers in the field-answering queries and offering a calm, reassuring voice.
• Supporting referrals into Norfolk First Support.

Why This Role Matters

You’ll be at the heart of a service that operates 24/7, 365 days a year - helping people remain at home and avoid unnecessary hospital visits. Your coordination and decision-making will directly impact the quality and speed of care delivered.

• Someone who is adaptable and able to respond to changing priorities and challenges
• Excellent ICT and customer service skills
• Ability to work under pressure and to tight deadlines
• Confidence in assessing risk and making decisions independently, knowing when to elevate to a manager
• A collaborative mindset and a team-focused attitude

Why Join Norfolk Swift Response?

• Guaranteed salaried hours and paid induction, with potential for overtime
• Competitive annual leave and pension scheme
• Norfolk Rewards employee discount programme
• Blue Light Card eligibility
• Health and wellbeing support, including fast-track physiotherapy and counselling through Norfolk Support Line
• Opportunities for career development and progression

This is a hybrid role, with shifts split between home and office. Your office base will be County Hall in Norwich or other NCC offices as required. Shifts are 9.45pm to 6.15am, including weekends and bank holidays on a two-week rota (pattern to be discussed at interview). A 10% supplement for night roles is paid when all requirements are met.

Adult Social Services in Norfolk is on an ambitious, exciting transformation journey. We're redesigning how we work to create a system that is flexible, human, and focused on better outcomes. As part of this journey, you'll contribute to an environment where learning is continuous, insight is shared, and innovation is encouraged. We support flexible and hybrid working, with a minimum expectation of two days per week spent in a community or office setting, helping you stay connected with colleagues, communities and the people we support.

Additional Benefits

• Competitive salary
• Generous holiday entitlement
• Health and Wellbeing services including fast-track physiotherapy and a free counselling service
• Flexible working opportunities including flexi-time, part time, remote and hybrid working - dependent on your job role and business need.
• Financial benefits such as
• our employee discounts programme which helps you save money on almost anything, from everyday groceries and clothes, to holidays, new technology, gym membership, trips to the cinema and days out.
• Relocation expenses (where applicable)
• An advance of your expenses if you travel for work
• Local Government Pension Scheme with generous employer contribution, life assurance, death in service payments and dependants' pensions.
• Tax efficient ways of getting extra pension and new bikes
• Access to our tax efficient car lease scheme for greener travel enabling you to lease a brand new, ultra-low emission vehicle (subject to eligibility)
• A payment if you refer someone you know to a hard to fill job
• You can find information on our here.

Already a Norfolk County Council employee? See and apply for internal and external vacancies in using your @norfolk.gov.uk or @nccal.ac.uk email.