Call Analyst - Care Coordination Centre

East Suffolk and North Essex NHS Foundation Trust; Deutschland; Hybrid; EUR 26.000 - 33.000; Vollzeit

Benefits dieser Stelle

Generous pension scheme

27 days annual leave (pro rata)

NHS discounts

Zusammenfassung

East Suffolk and North Essex NHS Foundation Trust is seeking a dedicated Care Co-ordination Centre administrator to support patient care. The role involves handling communications, data entry into IT systems, and coordinating referrals and appointments with clinical staff.

The post is permanent, full-time (37.5 hours) with potential for hybrid home/office working. ESNEFT offers generous leave, a pension scheme and NHS benefits.

Qualifikationen

• You will receive and process all forms of communication for the Care Coordination Centre.
• Enter registration data into IT systems and coordinate patient treatment.
• Provide secretarial and clinical admin duties for appointment clinics and visits.
• Schedule patient visits per prioritisation rules.
• Allocate referrals to appropriate teams.
• Be first point of contact for patients, public and referrers to support service delivery.
• Signpost to other services when appropriate.

Aufgaben

• Receive and process all forms of communication into the Care Co-ordination Centre to support timely patient care.
• Code and enter registration data into IT systems to coordinate treatment.
• Perform secretarial and administrative duties for clinics and community visits.
• Schedule visits according to prioritised rules and ensure referrals go to the right teams.

Kenntnisse

Communication

Organisation

Teamwork

Independent work

Tools

IT systems

Jobbeschreibung

The Care Coordination Centre (CCC) is the single point of access for patients that need care in the community. Operational 24 hours per day, 7 days per week we are the referral route for both East and West Suffolk based patients. The Care Coordination Centre has established itself as the starting point for many specialist services as their dedicated referral route and is expanding all the time. If you are looking for a new or change of career. Are passionate about customer service and patient care this could be the role for you. If you are a good communicator, self motivated, organised and able to work both independently and as part of a team. This is a permanent Full time position 37.5 hours per week Weekend working and early evening working is part of the position Sustainable Home internet is required to support remote working when applicable

• Receiving and processing all forms of communication into the Care Co-ordination Centre, in a timely fashion to support effective delivery of patient care
• Responsible for entering the registration data into appropriate IT systems and the co-ordination of patients' treatment.
• Perform secretarial duties and clinical administrative duties for appointment clinics as well as community clinical staff visits.
• Facilitate the scheduling of patient visits in accordance with agreed prioritisation rules
• Ensure the allocation of referrals to the appropriate teams/specialties.
• Act as first point of contact with patients, public and referrers to support service delivery and respond to concerns.
• Support the signposting of patients/public and referring clinicians to other services where appropriate.
  Are you able to self motivate and work under pressure?

Would you like a mixture of home and office working ? Are passionate about patient care ?

We are ESNEFT and we provide hospital and community health services to almost one million people across east Suffolk and north Essex. Our dedicated staff deliver care from acute hospitals in Colchester and Ipswich, community hospitals, surgeries, community clinics and in patients' own homes. We are the largest NHS organisation in East Anglia, employing more than 12,000 staff. We pride ourselves on supporting our staff. We offer a wide range of training and development opportunities, as well as flexible working options. Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services. Our philosophy is thatTime Mattersto everyone. Across the Trust, we concentrate on improving the things we do and removing those which cause time delays for our staff and patients. We are investing in our commitment to Time Matters with a partnership with leading electronic patient record (EPR) supplier Epic. This digital transformation will bring what's widely regarded as the world's best EPR system to ESNEFT, transforming life in hospital for staff and patients. If you are passionate about patient care and want to develop your skills and knowledge, then we want to hear from you.

Find out about living and working here -www.youtube.com/watch?v=GkPu7HphU8A