Housing Officer

Gloucestershire County Council; Deutschland; Hybrid; EUR 37.000 - 39.000; Vollzeit

Benefits dieser Stelle

Generous annual leave 25 days +

LGPS & Life Cover

Training & development

Cycle to Work

Car Scheme

Employee discount

Free Flu-jabs

Zusammenfassung

Gloucestershire County Council is seeking a housing advisor to support individuals facing homelessness or housing instability. You will deliver homelessness advice and prevention services, assess applications, and determine duties while collaborating with partners to secure suitable accommodation.

The role focuses on first-line guidance, preventing homelessness, and assisting with immigration obligations where required. A flexible hybrid office/remote model supports work-life balance.

Qualifikationen

• Experience in housing and homelessness legislation; proactive approach to prevention and relief of homelessness.
• Able to undertake case work with vulnerable clients and to work with partner agencies.
• Fluent English and excellent customer service under pressure.

Aufgaben

• Provide homelessness advice and prevention services to customers.
• Assess housing applications and determine statutory homelessness duties.
• Work with partners to secure sustainable housing solutions and advocate for customers.

Kenntnisse

Housing sector experience

Fluent English

Empathy

Customer service

Case work

Jobbeschreibung

Do you want to join a busy organisation and multifaceted housing services team dedicated to helping those in housing need. This is an exciting opportunity for someone who has experience of working in the housing sector, especially with the knowledge of homelessness, you will provide a comprehensive homelessness advice and prevention service, helping vulnerable households understand their housing options and access suitable accommodation. You will assess housing applications, determine statutory homelessness duties and work closely with partners to help households secure sustainable housing solutions. You will be the first point of contact for our customers and provide the initial advice and guidance on a range of housing related matters, provide a housing options service focusing on prevention for those presenting as homeless or threatened with homelessness, fulfilling the councils housing and immigration obligations; including where the council does not owe a full homeless duty, or where referrals to supported housing may be appropriate. Support those in time of crisis arranging safe placements into emergency accommodation or negotiate with landlords to help prevent homelessness. We are currently operating a hybrid model of office and remote working.

You should be able to demonstrate an understanding and knowledge of the housing and homeless legislation and have the drive to provide a pro-active approach to housing and the prevention and relief of homelessness, but we welcome applications from candidates who can demonstrate the key transferable skills, experiences and behavioural attributes set out in the job profile to deliver the requirements of the role. You'll be confident in undertaking case work with vulnerable clients, working with partner agencies and providing clear advice and support to individuals with a range of needs. Experience of delivering good customer service, coping well under pressure and dealing with difficult situations. What is important is that you are enthusiastic, have an ability to show empathy, and passionate about improving outcomes for the customer., It is a legal requirement, under the Immigration Act 2016, that anyone appointed to a 'customer facing role' must be able to demonstrate an ability to fulfil all spoken aspects of the role with confidence in fluent English.

PAY AWARD PENDING AT 3.3% salary will increase to £31,525- £33,673 per annum/pro rata for part time. We are a dynamic local authority providing essential services to the people of Gloucester. Our main office, based in the Eastgate Centre on Eastgate Street in the heart of the city, is an accessible, modern and light space designed for collaborative working and finding new ways to work. It's all open plan, with a living green wall and other plants without set desks, so you can sit next to someone new every day. We're always looking to improve how we work and we offer flexible and agile working to give our people a great work life balance., We offer a range of attractive benefits including:

• Generous Annual Leave entitlement 25 days annual leave rising to 30 days after 5 years continuous service and (30 days annual leave for roles G and above only)
• An option to purchase 10 days of additional leave per year.
• 2 days paid leave every year to participate in local volunteering activities.
• Excellent Local Government Pension Scheme (LGPS) & Life Cover of 3 times your salary
• Regular Training, career development and qualification opportunities.
• Supportive and positive working environment with regular, robust supervision.
• Access to our Employee Assistance Programme (EAP) that provides free, confidential, counselling and advice for employees, available 24 hours a day, online and by telephone, and an in-house Occupational Health service.
• Enhanced family friendly leave and pay.
• Cycle to Work scheme (Salary Sacrifice -T&C apply).
• Car Scheme (Salary Sacrifice -T&C apply).
• Employee discount scheme.
• Discounted tickets for local events, and reduced rate use of GL1 Leisure facilities
• Free Flu-jabs
• Access to employee led networks such as Black Worker's, Prism (LGBT+), Carers, Disability and the Young Employees Network, and opportunities to participate in our Equalities Working Group.