Quality assurance Manager(m/w/d)

Career Connections GmbH; München; Vor Ort; EUR 50.000 - 70.000; Vollzeit

Zusammenfassung

A leading quality control consultancy in Munich seeks a Quality Control Specialist responsible for managing various quality control tasks. The ideal candidate will have experience in TQM and ISO standards, alongside strong English and Japanese skills. Responsibilities include managing customer complaints, conducting audits, and facilitating communication between teams. This role offers an exciting opportunity to enhance quality processes in a global context.

Qualifikationen

• Experience with TQM, ISO, 5S, and Intel safety and quality standards.
• Strong understanding of general quality and customer satisfaction principles.
• Ability to ensure no quality issues in various fields, including technical, work, and tools.
• Business-level English and Japanese language skills are mandatory.

Aufgaben

• Managing PRFQ and MRFQ to meet due dates and achieve quality scores.
• Handling modification quality and conducting risk assessments.
• Managing tool quality and conducting quality meetings.
• Improving robot quality and promoting refurbishment business.
• Managing official quality complaints and creating 8D reports.
• Conducting SMWA and quality audits to enhance working standards.
• Facilitating communication between Japan and local teams.
• Maintaining technical documents for global use.

Kenntnisse

TQM

ISO standards

5S methodology

Customer satisfaction principles

Technical communication

Risk assessment

Jobbeschreibung

Responsible for handling various quality control tasks, including:

• Customer score card / RBA controlee: managing PRFQ and MRFQ to meet due dates and achieve a 100% score with Japan and the general quality audit (RBA) team.
• Local business support 1: handling modification quality, conducting risk assessments, and resolving issues with Japan factory and engineers.
• Local business support 2: handling tool quality before, during, and after installation, including risk assessments and quality meetings with customers and Japan teams.
• Local business support 3: managing industrial robot refurbishment, improving robot quality, and promoting new refurbishment business to customers.
• Customer’s Quality claim controlee: managing official quality complaints from customers and creating 8D reports with Japan.
• SEDE safety and quality working controlee: conducting SMWA at IMEC and quality audits at each site to improve working quality and prevent human error.
• Resolving technical and communication issues between Japan and local teams, including facilitating meetings and mediating discussions.
• Maintaining technical documents quality, including updating and translating documents for global use.

Requirements include:

• Experience with TQM, ISO, 5S, and Intel safety and quality standards.
• Strong understanding of general quality and customer satisfaction principles.
• Ability to ensure no quality issues in various fields, including technical, work, and tools.
• Business-level English and Japanese language skills are mandatory.