Product manager for logistics service automations

Delivery Hero; Berlin; Hybrid; EUR 100,000 - 140,000; Full time

Benefits offered by this job

Hybrid work model

27 days holiday

Educational Budget

Language Courses

Parental Support

Udemy Business access

Health Checkups

Life & Accident Insurance

Corporate Pension Plan

Public Transportation Ticket Discount

Meal Vouchers

Job summary

Delivery Hero is seeking a Product Manager for Logistics Service Automations. You will develop high-impact products to improve service experiences for riders, customers and vendors globally.

You will lead the Service Action Automations squad, focusing on automations that help AI Agents resolve issues, while balancing user experience, security, and performance. You will own critical automations within the support journey, drive KPIs, and collaborate with multiple stakeholders across the

Qualifications

• 4+ years of product management experience in a cross-functional setup.
• Data-driven mindset with ability to base decisions on metrics.
• Strong problem-solving and prioritization skills.
• Excellent written and verbal communication to influence partners.

Responsibilities

• Develop high-impact products for service experiences across Delivery Hero’s markets.
• Own automation initiatives for support and image validators.
• Lead the Service Action Automations squad and align with AI integration.
• Track and improve KPIs like automation rate, cost savings and fraud prevention.
• Balance feature delivery with system reliability and performance.

Skills

Product management

Cross-functional collaboration

Data-driven decision making

Problem-solving

Effective communication

Tools

SQL

BigQuery

Firebase/Google Analytics

Data Studio

Job description

Описание:

We are on the lookout for a Product Manager - (Logistics, Service Automations) to join our Logistics Service team, where our mission is to increase loyalty through amazing service experiences. In our Logistics Team, you’ll tackle high-impact challenges that make last-mile delivery efficient, affordable, and sustainable. Your work will directly improve experiences for riders, end customers, and merchants across the globe.

Задачи:

As a Product manager in our team, you will develop high-impact products that shape the future service experiences we offer to millions of customers, riders and vendors across Delivery Hero’s 60+ markets. You will own the crucial steps of our support experience. When customers, riders, or vendors reach for help, they need access to easy ways to solve their issues. Your goal is to build user-friendly automations - from support with refund or missing items, to image validators - that help AI Agents understand what issue needs resolving. You will lead the Service Action Automations squad. Your team focuses on the automation of common user issues - across customers, riders & vendors - that give more tools to our AI Agents and empower users to self-serve whenever possible. Own critical automations within our support journey - automations & image validation validators. Enable high-performing, autonomous AI Agents with your products. Balance user experience with protection of the business. We aim to make service effortless while preventing bad actors from exploiting our automation. Drive product and business metrics. You will own and improve squad KPIs, including automation rate, cost savings and fraud prevention. Balance new features with technical health. Ruthlessly prioritize your roadmap to improve the user experience while maintaining system reliability (loading times, error rates, and uptime). Collaborate with AI Agent squads to drive deeper, seamless integration of AI capabilities into the user flow. Align and influence multiple stakeholders across the organization without direct authority

Требования:

4+ years of product management experience in a cross-functional setup with a proven history of delivering results. Strong problem-solving skills. You can independently identify friction points in the user journey and execute solutions in close collaboration with designers and engineers. Master of work prioritization, with a strong grasp of technical trade-offs and opportunity costs. Data-driven mindset. You rely on data to make decisions and hold yourself accountable for driving specific user, product, and business metrics. Track record of measurably improving key metrics for existing products and successfully launching innovative new ones. Exceptional interpersonal skills. You use strong written and verbal communication to influence partners effectively and Fluent in english Будет плюсом: Experience working on Service tooling (Help Center, chatbots, Agent CRM, etc.); Experience working with AI/ML-driven products and features; Experience utilizing AI to reshape the way of working within their squad; Proficiency in SQL, BigQuery, Firebase/Google Analytics, or Data Studio; Background in Computer Science, Mathematics, Engineering, Business Management, or Economics

Условия:

Ensuring you and all our Heroes are looked after, happy, and healthy is always on the menu. Because if you’re in good shape, then we’re in good shape. Make the most of our hybrid working model and join the team for face-to-face connection and collaboration in our beautiful Berlin campus 2 days a week We offer 27 days holiday with an extra day on 2nd and 3rd year of service We will support you in developing yourself and your career growth opportunities: 1.000 € Educational Budget, Language Courses, Parental Support and access to the Udemy Business platform to explore a variety of online courses. Get moving and release those wonderful, mind-boosting endorphins: Health Checkups, Meditation & Gym. Cash. Dough. Cheddar. Whatever you call it, we’ll help you with it: Employee Share Purchase Plan, Sabbatical Bank, Public Transportation Ticket Discount, Life & Accident Insurance, Corporate Pension Plan The power of getting together over some food is unrivaled. Here are a few ways to help you do that. All the yum: Digital Meal Vouchers and Food Vouchers.