Product Manager - (Logistics, Service Automations)

Deliveryhero; Berlin; Hybrid; EUR 90,000 - 120,000; Full time

Benefits offered by this job

27 days holiday

Educational Budget

Language courses

Parental support

Udemy Business access

Health checkups

Gym

Employee Share Purchase Plan

Public transportation discount

Corporate pension plan

Food vouchers

Job summary

Delivery Hero, a leading global delivery platform headquartered in Berlin, is seeking a Product Manager for Logistics Service Automations. You will own automation features that improve support experiences and empower AI Agents across riders, customers, and merchants.

You will balance user experience with business safeguards, drive key metrics, and collaborate with cross-functional teams in a hybrid Berlin environment.

Qualifications

• 4+ years of product management experience in a cross-functional setup.
• Strong problem-solving and prioritization skills.
• Data-driven mindset with ability to drive metrics.
• Excellent written and verbal communication; fluent in English.
• Background in CS/Math/Engineering/Business/Economics preferred.

Responsibilities

• Develop high-impact products shaping service experiences.
• Own automation features for AI agents and support journey.
• Drive squad KPIs: automation rate, cost savings, fraud prevention.
• Prioritize roadmap balancing user experience and system reliability.
• Collaborate with AI Agent squads across stakeholders.

Skills

Product management

Problem solving

Data-driven

Interpersonal skills

English fluency

Tools

SQL

BigQuery

Firebase/Google Analytics

Data Studio

Job description

Product Manager - (Logistics, Service Automations)

• Full-time

As the world’s pioneering local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in around 65 countries worldwide, powered by tech, designed by people. As one of Europe’s largest tech platforms, headquartered in Berlin, Germany, Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. We push hard, learn quickly and stay human along the way. It’s this wonderful mix of high performance and real community that makes Delivery Hero a place where ambition and belonging grow side by side. If you’re curious, collaborative and ready to dive deep into meaningful work, you’ll fit right in.

We are on the lookout for a Product Manager - (Logistics, Service Automations) to join our Logistics Service team, where our mission is to increase loyalty through amazing service experiences.

In our Logistics Team, you’ll tackle high-impact challenges that make last-mile delivery efficient, affordable, and sustainable. Your work will directly improve experiences for riders, end customers, and merchants across the globe. Each enhancement you contribute will help Delivery Hero optimize delivery operations, supporting expansion into new areas like grocery and retail.

As a Product manager in our team, you will develop high-impact products that shape the future service experiences we offer to millions of customers, riders and vendors across Delivery Hero’s 60+ markets.

You will own the crucial steps of our support experience. When customers, riders, or vendors reach for help, they need access to easy ways to solve their issues. Your goal is to build user-friendly automations - from support with refund or missing items, to image validators - that help AI Agents understand what issue needs resolving.

You will lead the Service Action Automations squad. Your team focuses on the automation of common user issues - across customers, riders & vendors - that give more tools to our AI Agents and empower users to self-serve whenever possible.

Own critical automations within our support journey - automations & image validation validators. Enable high-performing, autonomous AI Agents with your products.

Balance user experience with protection of the business. We aim to make service effortless while preventing bad actors from exploiting our automation.

Drive product and business metrics. You will own and improve squad KPIs, including automation rate, cost savings and fraud prevention.

Balance new features with technical health. Ruthlessly prioritize your roadmap to improve the user experience while maintaining system reliability (loading times, error rates, and uptime).

Collaborate with AI Agent squads to drive deeper, seamless integration of AI capabilities into the user flow.

Align and influence multiple stakeholders across the organization without direct authority

4+ years of product management experience in a cross-functional setup with a proven history of delivering results.

Strong problem-solving skills. You can independently identify friction points in the user journey and execute solutions in close collaboration with designers and engineers. Master of work prioritization, with a strong grasp of technical trade-offs and opportunity costs.

Data-driven mindset. You rely on data to make decisions and hold yourself accountable for driving specific user, product, and business metrics. Track record of measurably improving key metrics for existing products and successfully launching innovative new ones.

Exceptional interpersonal skills. You use strong written and verbal communication to influence partners effectively and Fluent in english

Nice to haves:

Experience working on Service tooling (Help Center, chatbots, Agent CRM, etc.).

Experience working with AI/ML-driven products and features.

Experience utilizing AI to reshape the way of working within their squad

Proficiency in SQL, BigQuery, Firebase/Google Analytics, or Data Studio.

Background in Computer Science, Mathematics, Engineering, Business Management, or Economics.

Ensuring you and all our Heroes are looked after, happy, and healthy is always on the menu. Because if you’re in good shape, then we’re in good shape.

Make the most of our hybrid working model and join the team for face-to-face connection and collaboration in our beautiful Berlin campus 2 days a week

We offer 27 days holiday with an extra day on 2nd and 3rd year of service

We will support you in developing yourself and your career growth opportunities: 1.000 € Educational Budget, Language Courses, Parental Support and access to the Udemy Business platform to explore a variety of online courses.

Get moving and release those wonderful, mind-boosting endorphins: Health Checkups, Meditation & Gym.

Cash. Dough. Cheddar. Whatever you call it, we’ll help you with it: Employee Share Purchase Plan, Sabbatical Bank, Public Transportation Ticket Discount, Life & Accident Insurance, Corporate Pension Plan

The power of getting together over some food is unrivaled. Here are a few ways to help you do that. All the yum: Digital Meal Vouchers and Food Vouchers.

Heads up: exact benefits may look a little different for intern, working student, fixed-term, and part-time roles.

We believe diversity and inclusion are key to creating not only an exciting product, but also an amazing customer and employee experience. Fostering this starts with hiring - therefore we do not discriminate on the basis of racial identities, religious beliefs, color, national origin, gender identities or expressions, sexual orientations, age, marital or disability statuses, or any other aspect that makes you, you.

We encourage you to let us know if you need any accommodations or specific accessibility support to ensure a smooth interview experience—just let us know with an email to our Inclusion Officer at [e-mail] .

You're welcome to share your pronouns (he/she/they) right from the start so we can address you respectfully from our first contact.