Product analyst in logistics

Delivery Hero; Berlin; Hybrid; EUR 85,000 - 125,000; Full time

Benefits offered by this job

Educational Budget (€1,000)

Language Courses

Parental Support

Udemy Business access

Health & Gym benefits

Employee Share Purchase Plan

Sabbatical Bank

Public Transportation discount

Life & Accident Insurance

Corporate Pension Plan

Meal vouchers

Job summary

Delivery Hero is seeking a Staff or Senior Product Analyst to spearhead the data strategy for our Logistics Service product line in Berlin. You will move beyond reporting to shape the future of our product through hypothesis testing and turning large datasets into strategic narratives.

You will also tackle automating customer support at scale, focusing on chatbot efficiency, agent productivity, and predictive models for vouchers and compensation.

Qualifications

• Bachelor's degree in a quantitative field and 5+ years in Product Analytics, Data Science, or similar.
• Strong ability to translate business goals into analytics roadmaps and product impact.

Responsibilities

• Define product metrics and leading indicators to reflect health and viability.
• Influence roadmaps and empower product managers and engineers to decide what to build.
• Plan, run, and interpret A/B tests to guide feature decisions and optimization.
• Build scalable analytics infrastructure and self-service capabilities across the org.
• Lead GenAI initiatives to modernize data stack and automate workflows.
• Mentor analysts and promote a data-driven culture across product and tech teams.

Skills

SQL

Python

Data Visualization

GenAI

Experimentation

Analytics Engineering

Stakeholder Collaboration

Education

Bachelor's degree in quantitative field

Tools

BigQuery

Snowflake

Tableau

Looker

Job description

Описание:

Test fast. Learn faster. As a Staff or Senior Product Analyst to spearhead the data strategy for our Logistics Service product line. You will move beyond simple reporting to shape the future of our product through rigorous hypothesis testing and by converting massive datasets into high-impact strategic narratives. You will also tackle one of the industry's toughest challenges, automating customer support at a scale of billions of orders. Depending on your domain of focus, you will drive initiatives on cost-efficient chatbots, agent productivity, automated problem resolution, or predictive models for voucher and compensation issuance, all while balancing customer satisfaction with financial efficiency. The Service product line is where we ensure an amazing delivery and post-order experience.

Задачи:

Define the North Star: Develop and refine product metrics and leading indicators that accurately reflect product health, customer satisfaction, and business viability. Influence Roadmap: Use quantitative analysis to look beyond the numbers, providing the insights that empower Product Managers and Engineers to decide what to build and why, and Performance teams on how to localize solutions in the most efficient way. Drive Experimentation: Plan, execute and analyze A/B tests and guide product and operations teams on methodology, design, interpretation, and decision-making, to ensure we only ship impactful features. Build for Scale: Drive the development of scalable analytics infrastructure and self-service capabilities, ensuring data quality and accessibility across the organization. Level up with GenAI: Push the frontier of analytics with GenAI, adapting our data stack and ways of working to match. Elevate the Team: Provide technical guidance and mentorship to other analysts, fostering a culture of knowledge-sharing, rigorous peer review, and technical excellence. Act as a quality gatekeeper and champion a data-driven mindset across the Product and Tech teams.

Требования:

Education and experience: Bachelor's degree in a quantitative field and 5+ years of experience as a Product Analyst, Data Scientist, or similar role, preferably within fast-paced tech environments or marketplaces. Strategic Thinking: Ability to translate abstract business goals into concrete analytics roadmaps. You understand the "business of the product." SQL and Python: Expert-level SQL skills with practical experience on large-scale data platforms (e.g., BigQuery, Snowflake), and solid Python skills for complex analytics and data visualization. Data Curation: Proven ability to design, build, and optimize data pipelines. You take ownership of data curation to ensure that all business decisions are based on a foundation of reliable, high-quality data. Experimentation: Solid understanding of A/B test design and edge cases. You know the common pitfalls and best practices of experimentation, and you can work with stakeholders to set up tests that answer the right question and to interpret the results. Visualization: Proven track record of building actionable data stories and dashboards (Tableau, Looker, or similar) that drive business decisions. As a Staff Analyst, you will operate across the product line, partnering with leaders in Product, Tech, Operations and Data to define the strategic direction of analytics for the entire department. Analytics Engineering: Expert-level ability to design, build, and optimize data curation pipelines. Proven experience defining processes that maintain a high data quality standard over time. Ability to enforce best practices across 10+ teams by effectively collaborating with and influencing engineering, product management, and other analysts. GenAI: Expert-level ability to use frontier GenAI for your own analytics work. Proven experience developing GenAI-driven automations for analytics teams that make it past the prototype stage and are clear time-savers with sustained high adoption. Ability to effectively drive the GenAI transformation within our analytics team by taking charge of direction, spearheading efforts, and collaborating with analysts to drive adoption. Strategic Thinking and Execution: Excellent ability to translate business goals into concrete analytics roadmaps. Proven experience collaborating with senior leadership on highest priority projects and reliably delivering results with minimal guidance. Proven ability to proactively ideate high-impact strategic analytics initiatives, and effectively collaborate with and influence senior leadership to drive the initiatives forward. Будет плюсом: GenAI: Solid experience using GenAI to partially automate your own workflows, ideally including team-level automations that have proven themselves beyond the prototype stage; Leadership: Demonstrated experience mentoring other analysts and leading high-impact projects with autonomy. You can influence stakeholders without formal authority; Causal inference: Knowledge of causal inference and statistical analysis

Условия:

Make the most of our hybrid working model and join the team for face-to-face connection and collaboration in our beautiful Berlin campus 2 days a week We offer 27 days holiday with an extra day on 2nd and 3rd year of service We will support you in developing yourself and your career growth opportunities: 1.000 € Educational Budget, Language Courses, Parental Support and access to the Udemy Business platform to explore a variety of online courses. Get moving and release those wonderful, mind-boosting endorphins: Health Checkups, Meditation & Gym. Cash. Dough. Cheddar. Whatever you call it, we’ll help you with it: Employee Share Purchase Plan, Sabbatical Bank, Public Transportation Ticket Discount, Life & Accident Insurance, Corporate Pension Plan The power of getting together over some food is unrivaled. Here are a few ways to help you do that. All the yum: Digital Meal Vouchers and Food Vouchers.

• 1.000 € Educational Budget, Language Courses, Parental Support and access to the Udemy Business platform to explore a variety of online courses.
• Health Checkups, Meditation & Gym.
• Cash. Dough. Cheddar. Whatever you call it, we’ll help you with it: Employee Share Purchase Plan, Sabbatical Bank, Public Transportation Ticket Discount, Life & Accident Insurance, Corporate Pension Plan
• Digital Meal Vouchers and Food Vouchers.