Product Compliance Manager (m/f/d) for Customer Success

Certivity GmbH; München; À distance; EUR 70 000 - 110 000; Plein temps

Avantages offerts par ce poste

Remote-first in Germany

Flexible working hours

30 vacation days

Résumé du poste

Certivity GmbH is hiring a Product Compliance Manager for Customer Success (Solution Engineer) in a remote-first role in Germany. You will guide customers through rollout, lead implementation projects, and translate regulatory workflows into scalable platform configurations.

You will work with engineering and product teams, driving customer value, growth, and high satisfaction while traveling up to 20% worldwide to meet clients on-site. Fluent German and English are required.

Qualifications

• Required: university degree in engineering, law or related field.
• Several years at the interface of regulation and engineering.
• Confident communication with engineers, compliance experts and management.

Responsabilités

• Guide customers through a successful rollout of the Certivity platform from demo to productive use.
• Lead implementation projects: define milestones, ensure delivery, translate needs into feature requests.
• Understand regulatory, compliance and engineering processes to configure efficient workflows.
• Own account growth: identify expansion opportunities with the sales team.
• Troubleshoot customer issues with Product and Engineering; provide actionable feedback for roadmaps.

Connaissances

Regulatory expertise

Stakeholder communication

Ownership & project management

Travel readiness

Bilingual German/English

Formation

University degree in Engineering, Law or related field

Description du poste

Company Culture

About the Job

We are looking for experts from product compliance and regulatory affairs who have worked hands-on in regulated product development and now want to bring that experience to our customers.

At Certivity, we are buildingthe AI platform that engineering organizations use to manage regulatory compliance.Companies like Mercedes-Benz, BMW, Schaeffler, ZF, Aumovio and TÜV Rheinland use our software in their daily work. We started in automotive, and it is still our core. Now we are expanding into other highly regulated engineering sectors.

As a a Product Compliance Manager for Customer Success (official: Solution Engineer) you will be the technical implementation partner for our customers. You will get to know the highly regulated product development workflows at each customer in depth andturn their requirements into scalable platform configurations.

Your mission

What you will do

• Guide customers through a successful rollout of the Certivity platform, from first demo, then trial use to productive use.
• Lead implementation projects:Define milestones with the customer, make sure our Product and Engineering teams deliver, and translate customer needs into clear feature requests.
• Understand customers' regulatory, compliance and engineering processesand translate them into efficient platform configurations and workflows.
• Own the growth of your accounts:Identify expansion and upsellingopportunities and drive them together with the sales team.
• Troubleshoot customer issues together with Product and Engineering.
• Bring customer feedback back into the company as clear, actionable input that shapes our AI and software roadmap.

Our Tech Stack

Your profile

• You have auniversity degreein Engineering, Law or a related field.
• You have at least three years of experience,ideally more, at the interface of regulation and engineering, for example in product compliance, regulatory affairs, requirements engineering or technical consulting.
• You communicate confidently with engineers, compliance experts and management alike.
• You take a high level of ownership and like driving projects independently.
• You are motivated by customer success and see growing an account as part of delivering value, not as a sales task added on top.
• You are open to travel worldwide (20%) to meet customers on-site.
• You speak fluent German (C1) and English (C1).English is our company language, while our customers mainly speak German.

Why us?

• A remote-first position within Germany, with about 20 % worldwide travelling and monthly team meetings in Munich.
• Flexibleworking hours.
• 30 vacation days per year (including 4 “company rest days” over christmas).
• 30 days of "workation"per year, within the EU and selected countries.
• EGYM Wellpassfor unlimited access to fitness courses and gyms.
• Udemyaccess for educational videos.
• Modern work environment with state-of-the-art technical tools.
• Real impact from day one with direct access to our founders.

Closing

Certivity is an equal opportunities employer. We are committed to equal employment opportunities regardless of race, religion, sexual orientation, age, marital status, disability, or gender identity. Please do not submit personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, data concerning your health, or data concerning your sexual orientation.