Product Adoption & Training Lead

Jobtailor; Deutschland; Remote; EUR 90.000 - 140.000; Vollzeit

Zusammenfassung

Jobtailor is seeking a senior professional to establish AI2IO's product adoption and training discipline. You will build a formal adoption program with seminars, live sessions, videos, and onboarding, and craft a cross-product roadmap aligned with releases and success priorities.

You will enable UAT, collaborate with engineering and product, and drive scalable learning across multiple platforms, including town halls and large webinars.

Qualifikationen

• Experience building or transforming training, adoption, or customer education programs.
• Proven ability to design seminars, instructor-led training, and short videos.
• Experience delivering live training to large audiences and adapting to needs.
• Strong troubleshooting, rapid product learning, and research instincts.
• Experience leading UAT and release-readiness from adoption perspective.
• Collaborative with Customer Success, Product, engineering, and stakeholders.
• Ability to set standards, prioritize a portfolio, and mentor contributors.

Aufgaben

• Establish and lead AI2IO's product adoption and training discipline across apps and features.
• Build the first formal adoption program with seminars, live training, videos, and onboarding.
• Create and maintain a cross-product adoption roadmap aligned to releases and priorities.
• Define adoption approaches: self-service content, instructor-led sessions, events, and learning paths.
• Identify adoption gaps and launch initiatives to improve readiness and user experience.
• Own enablement contributions to UAT and release readiness with standards.
• Partner with product, CS, engineering, and users on enablement-focused UAT.
• Differentiate usability, learnability, documentation from defects; document evidence.
• Recommend go/no-go based on enablement gaps and readiness.
• Translate UAT observations into updated training materials and product feedback.
• Set quality standards for training content, guides, and knowledge-base experiences.
• Deliver high-impact training for small teams and audiences up to 100+ in town halls and webinars.

Kenntnisse

Product Adoption

Training Program Development

Instructional Design

User Acceptance Testing

AI Tools Proficiency

Seminar & Webinar Facilitation

Role-Based Learning Design

Content Lifecycle Management

Stakeholder Collaboration

Microsoft 365 Training Delivery

Ausbildung

Bachelor's degree in related field

Tools

Microsoft Teams

SharePoint

Outlook

Excel

Microsoft 365 Groups

Learning Management Systems

Video Production Tools

Analytics Platforms

Jobbeschreibung

• Establish and lead AI2IO's product adoption and training discipline across applications and features


• Build the first formal product adoption and training program, including seminars, live training, videos, documentation, onboarding, office hours, role-based learning, and release communications


• Create and maintain a cross-product adoption roadmap aligned with releases, business priorities, user needs, Customer Success priorities, and engineering capacity


• Define appropriate adoption approaches, including self-service content, recorded training, instructor-led sessions, large events, reinforcement activities, and role-specific learning paths


• Identify adoption gaps and launch initiatives to improve readiness, understanding, sustained use, and user experience


• Own enablement contributions to UAT and release readiness, including standards for workflow clarity, terminology, learnability, documentation accuracy, training readiness, onboarding, and representative user scenarios


• Partner with Product Owners, Customer Success, engineering, and representative users on enablement-focused UAT


• Distinguish usability, learnability, documentation, and adoption findings from functional defects; document evidence and route issues appropriately


• Recommend whether to proceed, proceed with documented enablement gaps, or delay user-facing rollout activities


• Turn UAT observations into updated documentation, seminars, videos, onboarding, and product-feedback recommendations


• Set quality standards for training, demonstrations, videos, user guides, FAQs, troubleshooting content, quick references, and knowledge-base experiences


• Personally deliver high-impact training for small teams and audiences of 100 or more through town halls, webinars, and virtual formats


• Rapidly learn unfamiliar applications, Microsoft 365 capabilities, AEC workflows, and new features


• Capture organization-specific nuances for SharePoint, Teams, Outlook, Excel, Microsoft 365 Groups, Revit, and internal applications


• Create or review flagship training videos and materials for instructional, accessibility, presentation, and production quality


• Serve as the primary adoption and training partner across Customer Success, Product, engineering, support, affiliates, and leadership


• Maintain visibility into releases, audience impacts, enablement dependencies, content coverage, and adoption risks


• Represent the user-learning perspective in product design and release discussions


• Coordinate priorities across concurrent product workstreams and provide leadership with options, tradeoffs, and recommendations


• Mentor Product Adoption & Training Specialists and contributors without formal people-management authority


• Define adoption and enablement measures using attendance, engagement, completion, content usage, search behavior, freshness, coverage, support themes, UAT findings, stakeholder feedback, and observed product use


• Establish review cadences for program health, portfolio readiness, content lifecycle, user feedback, and improvement priorities


• Use AI-assisted workflows for research, drafting, editing, restructuring, and quality checks with source validation, confidentiality, accessibility, technical accuracy, and human review


• Scale adoption across training systems, learning platforms, event formats, documentation methods, measurement practices, and product-enablement methodologies


• Own quality, findability, accessibility, consistency, and lifecycle governance across the enablement library


• Establish role-based learning paths and reusable curricula


• Lead major multi-product or ecosystem-wide launch and adoption programs from readiness planning through outcome review


• Advise engineering, product, Customer Success, and leadership on adoption strategy, readiness, rollout sequencing, audience risk, and product implications


• Contribute to staffing, capability planning, tooling selection, investment priorities, and the future roadmap for product adoption and training


• Identify and implement approaches that improve learning scalability, release readiness, content production, audience engagement, adoption visibility, and self-service


• Evaluate build-versus-buy options for learning platforms, knowledge systems, video tools, event capabilities, analytics, and AI-assisted content workflows


• Develop succession and delegation models and expand impact toward future director-level scope


• Perform other related duties as assigned

Requirements

• Demonstrated experience building or materially transforming a training, product adoption, customer education, or enterprise enablement program


• Experience creating and governing seminars, instructor-led training, role-based learning, user documentation, troubleshooting guidance, and short-form training videos


• Experience delivering live training to small teams and groups of 100 or more, including adapting to unexpected audience needs


• Strong troubleshooting and research instincts; ability to rapidly learn unfamiliar products and locate reliable information


• Experience defining or leading user acceptance testing and release-readiness activities from a user, usability, documentation, training, or adoption perspective


• Experience partnering with Customer Success, Product Management/Product Owners, software engineering, support teams, and senior stakeholders


• Ability to establish standards, prioritize a portfolio, delegate appropriately, mentor contributors, and create durable operating practices without formal people-management authority


• Excellent written, presentation, facilitation, and executive communication skills


• Working knowledge of information architecture, accessibility, content lifecycle management, knowledge-base practices, adoption measurement, and learning-program evaluation


• Experience training users on Microsoft products such as SharePoint, Teams, Outlook, Excel, Microsoft 365 Groups, or related collaboration tools


• Experience with Microsoft Teams town halls, webinars, or comparable large virtual event platforms


• Experience producing recorded training content and a portfolio or work sample demonstrating instructional approach and presentation quality


• Background in AEC, MEP, engineering, construction, Revit, BIM, or design technology


• Experience selecting or administering learning management, knowledge-base, video, analytics, or digital-adoption platforms


• Experience using AI tools such as Copilot or Claude with disciplined source validation and human review


• 8+ years of professional experience in software training, product adoption, instructional design, technical writing, customer education, enablement, or a related discipline, including significant program ownership


• Bachelor's degree in a related field preferred; equivalent practical experience will be considered


• Travel/relocation requirements up to 5%, potentially involving any or all 50 US states


• EEO/Affirmative Action and E-Verify participation requirements may apply

Core Competencies

Demonstrates expertise in building and leading product adoption and training programs, with a focus on user acceptance testing, instructional design, and effective communication. Proficient in utilizing Microsoft products and AI tools to enhance training delivery and user engagement.

Highest-signal resume keywords

• Product Adoption Program Development


• User Acceptance Testing Leadership


• Microsoft 365 Training Delivery


• Instructional Design and Content Creation


• Stakeholder Collaboration and Communication

ATS Optimization Keywords

Hard Skills

• Training Program Development


• User Documentation Creation


• Troubleshooting Guidance


• Content Lifecycle Management


• Adoption Measurement


• Learning Program Evaluation


• AI Tool Utilization


• Seminar and Webinar Facilitation


• Role-Based Learning Design


• Instructional Video Production

Soft Skills

• Excellent Written Communication


• Presentation Skills


• Facilitation Skills


• Mentoring Ability


• Adaptability to Audience Needs

Industry Keywords

• AEC


• MEP


• Engineering


• Construction


• Revit


• BIM


• Customer Education


• Enterprise Enablement


• Technical Writing


• Software Training

Tools & Technologies

• Microsoft Teams


• SharePoint


• Outlook


• Excel


• Microsoft 365 Groups


• Learning Management Systems


• Knowledge-Base Platforms


• Video Production Tools


• Analytics Platforms


• AI-Assisted Workflows