Pregnancy Care Expert (Midwife/Hebamme ) (m/f/x)

Progyny; Berlin; Hybrid; EUR 52,000 - 58,000; Full time

Benefits offered by this job

Annual gross salary range: €52.000-€58

Bonus program

Company equity

Fertility & family-building benefits:€

€5,000 benefits budget

Mental health support: 1:1 psychology

Dance e-bike or BVG ticket

Urban Sports club membership

Hybrid work: Up to 2 days per week

Remote work: Up to 8 weeks per year

Job summary

Progyny is expanding its Berlin team with a Pregnancy Care Expert to guide members through fertility, pregnancy, and family-building care. This role blends client-facing video consultations with education, concierge support, content accuracy and knowledge updates.

A certified midwife with hands-on patient experience is preferred, and the role offers hybrid/remote work options in Germany. Flexible scheduling is available, including a potential part-time arrangement based in Berlin, along with

Qualifications

• Customer-focused care and clear communication across channels.
• Emotional intelligence to support people through sensitive life events.
• Willingness to learn about fertility, adoption and surrogacy.

Responsibilities

• Conduct 1:1 video consultations educating on fertility, pregnancy and menopause.
• Assist members in identifying the right fertility clinic or service provider and provide ongoing concierge support.
• Address member inquiries, researching and presenting high-quality solutions.
• Update knowledge databases with latest healthcare practices and legal frameworks.
• Train and mentor Member Care Experts to strengthen pregnancy and fertility care knowledge.
• Audit and support creation of pregnancy care content for accuracy and relevance.
• Support translation and localization of benefits.

Skills

Customer Care

Empathy

Adaptability

Organisation

Collaboration

Diversity & Inclusion

Education

Certified midwife

Job description

This position may also be offered as a part‑time role based in Berlin.

We’re Progyny Global, part of the Progyny Inc family. Our mission? To make fertility, pregnancy, and family‑forming care accessible everywhere. As part of our expansion into pregnancy support, we’re looking for a compassionate, proactive, and clinically experienced Pregnancy Care Expert to guide members and support our team with world‑class care.

Tasks

• Conduct 1:1 video consultations with members, educating them on fertility, pregnancy, and menopause topics.

• Assist members in identifying the right fertility clinic or service provider and provide ongoing concierge support.

• Address member inquiries, proactively researching and presenting high‑quality solutions tailored to their unique needs.

• Conduct in‑depth research and regularly update our platform’s knowledge databases with the latest information on relevant healthcare practices and legal frameworks.

• Help to train and mentor Member Care Experts to strengthen their knowledge of pregnancy and fertility care.

• Audit and support the creation of pregnancy care content to ensure accuracy and relevance.

• Regular support for translation and localization of our benefits.

Requirements

Key Skills

• Customer Care: Strong interpersonal skills with the ability to communicate clearly and effectively, both verbally and in writing.

• Empathy: High emotional intelligence, a compassionate approach, and a genuine passion for supporting people through sensitive life stages.

• Adaptability: Quick learner who embraces new topics and continuously expands knowledge in fertility, adoption, and surrogacy.

• Organisation: Excellent attention to detail, strong prioritisation skills, and proven ability to manage multiple projects and deadlines in a fast‑paced setting.

• Collaboration: Thrives both independently and in a team, with a proactive, solutions‑focused mindset.

• Diversity & Inclusion: Commitment to supporting people from diverse backgrounds, especially in fertility and family‑forming journeys.

What We’re Looking For

• Certified midwife with hands‑on patient experience.

• Confident, kind, and communicative, with a natural ability to make people feel at ease.

• Comfortable in collaborative, dynamic environments.

• Experienced in, or highly interested in, virtual care and digital health.

• Fluent in German and in English (spoken and written).

Nice to Have

• Knowledge of global pregnancy practices.

• Experience in a customer care role.

• Fluency in an additional language

Benefits

• Annual gross salary range: €52.000-58.000/ year.

• Bonus program & company equity.

• Fertility & family‑building benefits: Access to Progyny Global Platform + €5.000 benefits budget.

• Mental health support: 1:1 psychologist sessions & wellness tools via Spring Health.

• Sustainable mobility benefit: Dance e‑bike subscription or BVG public transport ticket.

• Urban Sports club membership discount

• Hybrid work: Up to 2 days per week from home.

• Remote work: Up to 8 weeks per year.

We believe in equal opportunities. We celebrate diversity and are committed to creating an inclusive environment for all employees.