Arabic Speaking Member Experience Specialist (f/m/x)

apryl (acq. by Progyny); Berlin; On-site; EUR 22,000 - 30,000; Part time

Benefits offered by this job

Bonus & equity package

€5,000 family-building benefit

1:1 mental health sessions

Sustainable mobility support

8 weeks/year remote work

Inclusive culture

Job summary

A global healthcare company in Berlin seeks an Arabic Speaking Member Experience Specialist to help individuals navigate their fertility and family-forming journeys. The ideal candidate will have strong customer service skills, empathy, and a commitment to diversity. Responsibilities include conducting consultations and providing personalized support. A competitive salary range of €22,000 – €30,000 is offered along with additional benefits.

Qualifications

• Exceptional interpersonal skills with the ability to communicate clearly and concisely.
• Compassionate approach with high emotional intelligence.
• Ability to quickly grasp new topics and expand knowledge.
• Strong attention to detail and excellent prioritization abilities.
• Ability to work independently and as part of a team.

Responsibilities

• Conduct 1:1 video consultations with members.
• Assist members in identifying the right fertility clinic.
• Address member inquiries with high-quality solutions.
• Conduct in-depth research on legislation related to fertility.
• Regularly update knowledge databases with new information.

Skills

Customer service skills

Empathy

Adaptability

Organisational skills

Collaborative spirit

Interest in Diversity & Inclusion

Education

Bachelor's degree or equivalent work experience

Job description

Overview

Arabic Speaking Member Experience Specialist (f/m/x) — part-time in Berlin (open to full-time arrangements). Direct message the job poster from apryl (acq. by Progyny).

We’re Progyny Global, part of the Progyny Inc family. Our shared mission is to make fertility and family-forming care accessible everywhere, breaking down barriers so that anyone can start a family, no matter where they are. With Progyny's support, we aim to amplify our impact globally and reach more individuals and families.

Our goal is to make these journeys smoother and more accessible by offering personalised assistance and expert guidance. We are seeking proactive, empathetic, and detail-oriented individuals to join our team as Member Experience Specialist, helping our members navigate their fertility and family-forming experiences in their preferred language.

Responsibilities

• Conduct 1:1 video consultations with members, educating them on fertility, adoption, and surrogacy topics.
• Assist members in identifying the right fertility clinic or service provider, schedule appointments, and provide ongoing concierge support.
• Address member inquiries, proactively researching and presenting high-quality solutions tailored to their unique needs.
• Conduct in-depth research on country-specific legislation and medical landscapes related to fertility and family-forming options.
• Regularly update our platform’s knowledge databases with the latest information on relevant healthcare practices and legal frameworks.

Requirements

• Customer service skills: Exceptional interpersonal skills with the ability to communicate clearly and concisely, both verbally and in writing.
• Empathy: A compassionate approach, with high emotional intelligence and a genuine passion for helping others through sensitive life stages.
• Adaptability: Ability to quickly grasp new topics and continuously expand your knowledge in the fields of fertility, adoption, and surrogacy.
• Organisational skills: Strong attention to detail, excellent prioritization abilities, and the capability to manage multiple projects and deadlines in a fast-paced environment.
• Collaborative spirit: Ability to work both independently and as part of a team, with a proactive and solutions-oriented mindset.
• Interest in Diversity & Inclusion: A commitment to supporting individuals from diverse backgrounds, with a specific focus on fertility and family-forming journeys.

Preferred Experience

• A background in healthcare (e.g. fertility nurse, midwife, or related field) is highly desirable.
• Prior experience in a customer care role is preferred.
• Bachelor's degree or equivalent work experience.

Language Skills

• Fluent in English (written and verbal communication).
• Must be fluent in at least one of the following: Arabic, Hebrew, Italian, Korean, French, or German.
• Additional fluency in one of the mentioned languages is a strong plus.
• Competitive salary: Annual gross salary range for Berlin-based applicants: €22,000 – €30,000 (based on experience).
• Bonus & equity package
• Access to the Progyny Global platform + €5,000 family-building benefit
• 1:1 mental health sessions & wellness support via Nilo Health
• Sustainable mobility: Dance bike or BVG ticket
• 8 weeks/year remote from anywhere
• Inclusive, mission-driven culture built on care, collaboration, and innovation

We believe in equal opportunities. We celebrate diversity and are committed to creating an inclusive environment for all team members.

If you're passionate about helping others and want to make a difference in people's fertility and family-forming journeys, we encourage you to apply and join our mission at Progyny Global.

Notes

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