Partner Engagement Specialist Care Berlin, Germany

GetYourGuide Global Services GmbH; Berlin; Hybride; EUR 40 000 - 60 000; Plein temps

Avantages offerts par ce poste

Annual growth budget

Mentorship programs

Work from anywhere 30 days/year

Hybrid in-office collaboration (Mon/Wo

Team event budget

Access to AI tools

Monthly transportation budget

Language reimbursement

Health and wellness benefits

Résumé du poste

GetYourGuide Global Services GmbH in Berlin seeks a Partner Engagement Specialist to support key partners, resolve inquiries, and contribute to growth in the partner network. You will collaborate with Finance, Marketing, Growth and Product to troubleshoot issues and optimize outcomes while maintaining a strong, customer-centric approach.

We value KPI-driven performers who communicate well, work autonomously, and adapt to evolving AI tools and processes.

Qualifications

• 2-4 years of prior work experience.
• Thrives in a task- and process-led atmosphere.
• KPI-driven work mentality.
• Personable, approachable and collaborative.
• Communicator with strong written and verbal skills.
• Enjoys data analysis; proficient with Jira, Google Suite, CRM and AI tools.
• Self-starter who solves problems and improves processes.
• Customer-centric mindset applicable in partner communications.
• Good time management and prioritization in daily tasks.
• Experience in Travel, Tour & Activity is a plus.
• Fluent in English; German or French is a plus.

Responsabilités

• Support GetYourGuide’s key Partners (Content Creators, Travel Agents) by resolving inquiries on payments, bookings, accounts, and tech issues.
• Contribute to achieving team targets and meet individual KPIs.
• Collaborate with Finance, Marketing, Growth and Product to troubleshoot partner challenges.
• Handle recurring Partner space tasks to optimize GYG and Partner interests.
• Identify challenges and opportunities and communicate them proactively.
• Drive improvements and execute predefined innovative tasks.
• Learn how AI and other tools improve efficiency, quality and partner outcomes.
• Participate in team rituals and suggest ways to improve processes.
• Give and receive feedback openly and respectfully.
• Support peers and be open to trying new approaches.
• Collaborate effectively with team and stakeholders.

Connaissances

Experience 2-4y

Task-driven

KPI driven

People skills

Strong communicator

Data analysis

Jira & CRM

AI tools savvy

Self-starter

Customer-centricity

Time management

Travel industry knowledge

English fluent

German/French optional

Outils

Jira

Google Suite

CRM

Claude CoWork

Description du poste

Change the way the world travels

Join the GetYourGuide journey to connect people with unforgettable travel experiences around the world. Millions look to us for unique activities they can trust, and it’s all powered by our commitment to make every single journey extraordinary - including yours.

Ready to unlock your potential with a community of fellow explorers? Find your next role at our Berlin HQ or one of our local offices around the globe, from New York to Bangkok. Head to getyourguide.careers to take the first step.

Team mission

We are looking for a passionate and task driven individual to join us as a Partner Engagement Specialist. You will be working with our Partner teams in driving growth to our global business and ensuring continued success of our diverse Partner network.

This team is part of the Care department at the company and the position is based in Berlin.Note that this position is to cover for a maternity leave and ends on April 1st 2028.

Your mission

• Support GetYourGuide’s key Partners, including Content Creators and Travel Agents, by efficiently resolving inquiries regarding payments, bookings, accounts, and technical support

• Contribute to achieving the team’s targets and meet individual KPIs

• Work closely with internal stakeholders from Finance, Marketing, Growth and Product teams to troubleshoot and resolve Partner related issues and challenges

• Handle other recurring tasks in the Partner space to optimize GYG and Partner interests

• Proactively identify and communicate challenges and opportunities

• Contribute to incremental improvements and execute predefined innovative tasks

• Learn how new ideas (including AI and other emerging tools) are applied in practice to improve efficiency, quality, speed, or Partner outcomes

• Participate actively in team rituals and flag opportunities to improve ways of working

• Give and receive feedback openly and respectfully

• Support peers and be willing to try new approaches

• Works well with your team and stakeholders to ensure effective collaboration

Your toolkit

• 2-4 years of prior work experience

• You thrive in a task and process led atmosphere

• You have a KPI-driven work mentality

• You are personable, approachable and collaborative

• You are a talented communicator (both written and verbal)

• You enjoy data analysis and are comfortable with Jira, Google Suite, CRM and AI tools like Claude CoWork

• You are a self-starter and you enjoy solving problems and improving processes

• You understand why customer centricity is core to our business needs and are able to apply this while communicating with our Partners

• You understand the value of effective time management and prioritization in day-to-day tasks

• Travel, Tour & Activity industry experience is a plus

• You are fluent in written and spoken English and ideally (not a strict requirement) fluent in an additional European language (preference for German or French)

How we’ll make your career journey extraordinary

• Annual personal growth budget and mentorship programs for continuous learning and development

• Work from anywhere in the world for 30 days per year

• A hybrid working approach with three days of in office collaboration (Mon, Tue, Thur) and two days of optional at home focus time.

• Opportunities to collaborate and socialize with a quarterly team event budget

• Access to leading AI tools plus the resources and budget to get the most out of them

• Monthly transportation and fitness budget

• Discounts for you, your friends, and family on GetYourGuide activities

• Language reimbursement program

• Health and wellness benefits

And more…

We’re an equal opportunities employer

Our commitment is that every qualified person will be evaluated according to their skills regardless of age, gender identity, ethnicity, sexual orientation, disability status, or religion. Please refrain from including your picture and age with your application.