Player Support Agent, German

Jobtailor; Deutschland; Vor Ort; EUR 32.000 - 42.000; Vollzeit

Zusammenfassung

Jobtailor in Germany is seeking a motivated Community Support Specialist to manage player requests, enforce game rules, and maintain a positive community experience across social platforms.

You will handle Calls for Help, track KPIs such as Productivity, Quality and Player Satisfaction, stay up to date with policy and gameplay changes, and support managers with ad-hoc tasks while delivering timely, professional German-language support.

Qualifikationen

• Native or professional-level German with excellent oral and written skills.
• Excellent interpersonal and organizational skills.
• Advanced knowledge of Google Workspace.
• Ability to multitask, prioritize, and work independently with minimal supervision.
• Strong knowledge of gaming social media platforms, including Reddit, Facebook, X, and Discord.
• Passion for video games.
• CV must be submitted in English.

Aufgaben

• Process "Calls for Help" received from the supported community.
• Become familiar with supported games to resolve player requests effectively.
• Stay up to date with workflow, policy, and gameplay changes.
• Use ticketing and social media platforms.
• Find creative solutions to day-to-day issues.
• Assist with reporting by tracking data on forms or spreadsheets.
• Support managers with ad-hoc tasks.
• Reach KPIs including Productivity, Quality, and Player Satisfaction.
• Enforce community rules and treat players fairly within the game context.
• Report issues and trends identified in the game.

Kenntnisse

Native German

Interpersonal skills

Google Workspace

Multitasking

Gaming social media knowledge

Passion for video games

Tools

Ticketing platforms

Social media platforms

Jobbeschreibung

• Process \"Calls for Help\" received from the supported community
• Become familiar with supported games to resolve player requests effectively
• Stay up to date with workflow, policy, and gameplay changes
• Use ticketing and social media platforms
• Find creative solutions to day-to-day issues
• Assist with reporting by tracking data on forms or spreadsheets
• Support managers with ad-hoc tasks
• Reach KPIs including Productivity, Quality, and Player Satisfaction
• Enforce community rules and treat players fairly within the game context
• Report issues and trends identified in the game

Requirements

• Native or professional-level German with excellent oral and written skills
• Excellent interpersonal and organizational skills
• Advanced knowledge of Google Workspace
• Ability to multitask, prioritize, and work independently with minimal supervision
• Strong knowledge of gaming social media platforms, including Reddit, Facebook, X, and Discord
• Passion for video games
• CV must be submitted in English
• Full-time, fixed-term employment

Core Competencies

Demonstrates expertise in community support and player engagement, utilizing advanced knowledge of gaming social media platforms and Google Workspace to effectively resolve player requests and track data. Strong proficiency in German, both written and oral, enhances communication and reporting capabilities.

Highest-signal resume keywords

• Native Or Professional-Level German
• Advanced Knowledge Of Google Workspace
• Strong Knowledge Of Gaming Social Media Platforms
• Excellent Interpersonal Skills
• Ability To Multitask And Prioritize

ATS Optimization Keywords

Soft Skills

• Excellent Organizational Skills
• Creative Problem Solving

Industry Keywords

• Player Satisfaction
• Community Rules
• Gameplay Changes
• KPI Tracking
• Ad-Hoc Tasks

Tools & Technologies

• Ticketing Platforms
• Social Media Platforms