Customer Success & Knowledge Base Intern

Jobtailor; Oberursel (Taunus); Vor Ort; EUR 10.000 - 15.000; Teilzeit

Zusammenfassung

Jobtailor is seeking an enthusiastic intern to help build and organize our knowledge base and user documentation in a fast-paced SaaS environment.

You will create Help Center articles, guides, and tutorials, analyze support requests via Zendesk, and communicate customer feedback to the product team to shape requirements.

Qualifikationen

• Enrolled student with an internship as part of degree program.
• Interest in digital products, software, or SaaS platforms.
• Structured, careful, and independent working style.
• Enjoy making complex content easy to understand.
• Clear and solution-oriented communication.
• Very good German and English skills, both written and spoken.
• Ideally some familiarity with GitBook.
• Ideally some familiarity with Zendesk.

Aufgaben

• Create and structure knowledge base and user documentation (e.g., GitBook).
• Produce Help Center articles, guides, and tutorials for users.
• Handle and analyze support requests via Zendesk.
• Identify frequent support questions and derive new documentation articles.
• Document customer feedback and communicate product requirements to the product team.
• Support onboarding projects for new customers.
• Take ownership of smaller documentation or process projects.
• Contribute to ongoing development of Customer Success processes.

Kenntnisse

User Documentation Creation

Knowledge Base Structuring

Clear Communication

Independent Working Style

Attention to Detail

Bilingual Communication

Ausbildung

Enrolled student with internship as part of degree program

Tools

GitBook

Zendesk

Jobbeschreibung

• Create and structure the knowledge base and user documentation, e.g., in GitBook
• Produce Help Center articles, guides, and tutorials for users
• Handle and analyze support requests via Zendesk
• Identify frequent support questions and derive new documentation articles
• Document customer feedback and communicate relevant product requirements to the product team
• Support onboarding projects for new customers
• Take ownership of smaller documentation or process projects
• Contribute to the ongoing development of Customer Success processes

Requirements

• Enrolled student with a required internship as part of your degree program
• Interest in digital products, software, or SaaS platforms
• Structured, careful, and independent working style
• Enjoy making complex content easy to understand
• Clear and solution-oriented communication
• Very good German and English skills, both written and spoken
• Ideally some prior exposure to user documentation or knowledge bases (e.g., GitBook)
• Ideally some prior experience with ticketing systems or support processes (e.g., Zendesk)

Core Competencies

Demonstrates strong capabilities in creating user documentation and knowledge bases, with a focus on clear communication and customer support processes. Proficient in both German and English, with an interest in digital products and SaaS platforms.

Highest-signal resume keywords

• User Documentation Creation
• Knowledge Base Structuring
• Zendesk Experience
• GitBook Familiarity
• Bilingual Communication

ATS Optimization Keywords

Hard Skills

• User Documentation
• Knowledge Base
• Content Creation
• Support Request Analysis
• Customer Feedback Documentation

Soft Skills

• Clear Communication
• Solution-Oriented Mindset
• Independent Working Style
• Attention to Detail

Industry Keywords

• Digital Products
• Software
• SaaS
• Customer Success

Tools & Technologies

• GitBook
• Zendesk