Pharmacy Technician Outreach Supervisor

Jobtailor; Deutschland; Vor Ort; EUR 60.000 - 75.000; Vollzeit

Zusammenfassung

Jobtailor is seeking a proactive leader in Germany to supervise the Patient Outreach Coordinators at hospital partner sites. You will drive compliant communications, coach staff on best practices, and optimize workflows across onboarding and liaison teams.

You will manage performance, audits, and cross-functional collaboration while ensuring timely reporting to the Manager of Patient Outreach. Proficiency in Microsoft Office and healthcare software is essential.

Qualifikationen

• Active state pharmacy technician license.
• Active national pharmacy technician certification (PTCB or NHA).
• 5+ years in customer support or client services with proven sales record.
• Excellent interpersonal, listening, and empathetic communication skills.
• Strong organizational skills and attention to detail.

Aufgaben

• Oversee Patient Outreach Coordinators and ensure compliant patient communications.
• Coach on calling best practices and effective conversational techniques.
• Audit team activities across DialPad, TelemetryRX, EMR, and related systems.
• Manage escalations with hospital partners and coordinate with clinical integration teams.
• Develop workflows between Outreach Coordinators, Onboarding Specialists, and liaison teams.
• Supervise administrative tasks including ADP, PTO, and time reporting.

Kenntnisse

Team Leadership

Coaching

Communication

Empathetic Listening

Attention to Detail

Interpersonal Skills

Microsoft Office Proficiency

Phone Skills

Data Analytics Awareness

Ausbildung

High school degree or equivalent

Bachelor’s degree in business administration / related field

Tools

DialPad

TelemetryRX

Electronic Medical Records

Microsoft Teams

Willow Software

Qs1 Software

RX30 Software

Jobbeschreibung

• Ensure Patient Outreach Coordinators consistently communicate with patients compliantly and convey the culture of kindness and value of the hospital-based pharmacies
• Coach Patient Outreach Coordinators on calling best practices, conversational techniques including how to listen, understand, respond, and confirm patients’ concerns about their care, pharmacy needs, and socioeconomic situations
• Complete audits of team in DialPad, TelemetryRX application, Electronic Medical Records, and other required systems to ensure effective communications with patients, efficient workflow, and compliant conversations with potential patients of hospital partner pharmacies
• Work with a high sense of urgency to manage, monitor, and facilitate any issues and/or escalations related to Outreach Coordinators with hospital partners
• Establish efficient workflows between Patient Outreach Coordinators, Onboarding Specialists and liaison team via collaboration with clinical integration team, on site managers, and Patient Outreach Management
• Manage all aspects of ADP, PTO, and Time Reports for team members
• Provide front line supervision and ongoing coaching and performance management to Patient Outreach Coordinators
• Monitoring and acting all forms of communications between Patient Outreach and other clinical and operational teams as needed
• Manage Telemetry application, email, Microsoft teams communications up to company policy
• Work with on site management at hospital partners for any collaboration calls, such as quarterly calls, kick off calls, as needed calls
• Patient Outreach team meetings: creating agendas, running meeting, follow up
• Hospital Management meeting: calls with on site manager to review current status, identify areas for improvement, and areas of success
• Record keeping/notes of all collaboration calls and team meetings
• Providing guidance/assistance/troubleshooting in daily tasks for Patient Outreach team members as requested by Patient Outreach Coordinators and Onboarding Specialists
• Review and address any concerns with Patient Outreach team, and hospital partners as needed
• Provide insight to various teams across company for growth and development opportunities as needed
• Work with various teams for special projects
• Report on hiring needs based on implementation roll outs
• Assist in interviewing, and onboarding new Patient Outreach Coordinators and Onboarding Specialists including coordinating access requests and trainings
• Investigate research needed for data analytics team, contracting team as needed
• Report to Manager of Patient Outreach

Requirements

• Must hold an active state pharmacy technician license
• Must hold an active national pharmacy technician certification (PTCB or NHA)
• High school degree or equivalent; Bachelor’s degree in business administration, business, or related field preferred
• 5+ years customer support, client services, sales with a demonstrated and proven sales record
• Organized with attention to detail and have great interpersonal skills, high integrity, dependable, and a good listener and empathetic communicator.
• Strong phone skills.
• Highly proficient in Microsoft Office particularly Excel and Word.
• Able to quickly learn other database programs (knowledge of the Willow, Qs1, and RX30 software system a plus).
• Ability to establish credibility within a team environment.

Core Competencies

Demonstrates expertise in patient outreach management, effective communication, and team supervision while ensuring compliance with pharmacy regulations. Proficient in coaching and developing team members to enhance patient engagement and operational efficiency.

Highest-signal resume keywords

• Active State Pharmacy Technician License
• National Pharmacy Technician Certification (PTCB or NHA)
• Customer Support Experience
• Microsoft Office Proficiency (Excel, Word)
• Team Leadership and Coaching

ATS Optimization Keywords

Hard Skills

• Patient Outreach Management
• Sales Record Demonstration
• Auditing and Compliance
• Database Program Learning
• Performance Management

Soft Skills

• Interpersonal Skills
• Empathetic Communication
• Attention to Detail
• Dependability
• Listening Skills

Certifications & Qualifications

• Active State Pharmacy Technician License
• National Pharmacy Technician Certification (PTCB or NHA)

Industry Keywords

• Patient Outreach
• Hospital Pharmacy
• Client Services
• Sales
• Healthcare Compliance

Tools & Technologies

• DialPad
• TelemetryRX
• Electronic Medical Records
• Microsoft Teams
• Willow Software
• Qs1 Software
• RX30 Software