Patient Support Supervisor

Jobtailor; Deutschland; Vor Ort; EUR 55.000 - 75.000; Vollzeit

Zusammenfassung

Jobtailor in Germany seeks a seasoned Pharmacy Technician leader to guide a Patient Support team, ensuring medication adherence, prior authorizations, and financial assistance. You will mentor staff, oversee staffing and time reporting, and collaborate with hospital and clinical teams to meet service levels.

The role emphasizes operational efficiency, data-driven improvements, and strong confidentiality in handling patient data across remote and on-site settings, with travel up to 20% as needed.

Qualifikationen

• Active Pharmacy Technician license/registration (state-specific).
• National certification (CPhT) required.
• 3+ years pharmacy technician experience (specialty pharmacy preferred).
• Prior leadership experience (formal or informal) strongly preferred.
• High School Diploma or GED (required).
• Bachelor’s degree preferred or in progress.
• Leadership/management training (preferred).
• Strong leadership, communication, and team development skills.
• Ability to influence, collaborate, and drive results across teams.
• Operational and analytical skills; identify trends and improve performance.
• Proficiency in Excel and Word (data analysis, reporting).
• Experience with Willow, QS1, RX30 or similar systems (preferred).
• Organized, detail-oriented, and patient-focused.

Aufgaben

• Lead, coach, and manage a team of Patient Support Associates to ensure medication adherence, prior authorization completion, and financial assistance support
• Provide ongoing performance management, training, and mentorship
• Manage staffing, scheduling, PTO, and time reporting (ADP)
• Support workload during peak or short-staffed periods
• Ensure patients receive medications on time and without barriers
• Partner with hospital/clinic stakeholders through regular meetings and collaboration calls
• Maintain strong working relationships with pharmacy and clinical teams
• Monitor and ensure achievement of service level metrics and quality standards
• Conduct audits, oversee system workflows, and manage responsiveness to incoming requests
• Establish and optimize workflows between Patient Support, liaison teams, and clinical integration teams
• Identify and implement operational improvements and best practices
• Support data, analytics, contracting, and special projects
• Provide troubleshooting, guidance, and issue resolution for team members and partners
• Assist with hiring, onboarding, training coordination, and system access setup
• Maintain confidentiality of sensitive patient and business data

Kenntnisse

Leadership

Communication

Team development

Data analysis

Excel

Word

Collaboration

Adaptability

Influence

Problem solving

Ausbildung

High School Diploma or GED

Bachelor’s degree (preferred or in progress)

Tools

Microsoft Excel

Microsoft Word

EMR systems Willow

EMR QS1

RX30

Jobbeschreibung

Responsibilities

• Lead, coach, and manage a team of Patient Support Associates to ensure medication adherence, prior authorization completion, and financial assistance support
• Provide ongoing performance management, training, and mentorship
• Manage staffing, scheduling, PTO, and time reporting (ADP)
• Step in to support workload during peak or short‑staffed periods
• Ensure patients receive medications on time and without barriers
• Partner with hospital/clinic stakeholders through regular meetings and collaboration calls
• Maintain strong working relationships with pharmacy and clinical teams
• Monitor and ensure achievement of service level metrics and quality standards
• Conduct audits, oversee system workflows, and manage responsiveness to incoming requests
• Establish and optimize workflows between Patient Support, liaison teams, and clinical integration teams
• Identify and implement operational improvements and best practices
• Support data, analytics, contracting, and special projects
• Provide troubleshooting, guidance, and issue resolution for team members and partners
• Assist with hiring, onboarding, training coordination, and system access setup
• Maintain confidentiality of sensitive patient and business data

Requirements

• Active Pharmacy Technician license/registration (state-specific)
• National certification (CPhT) required
• 3+ years pharmacy technician experience (specialty pharmacy preferred)
• Prior leadership experience (formal or informal) strongly preferred
• High School Diploma or GED (required)
• Bachelor’s degree (preferred or in progress)
• Leadership/management training (preferred)
• Strong leadership, communication, and team development skills
• Ability to influence, collaborate, and drive results across teams
• Solid operational and analytical skills; ability to identify trends and improve performance
• Proficiency in Microsoft Excel and Word (data analysis, reporting)
• Experience with pharmacy/EMR systems (Willow, QS1, RX30 preferred)
• Highly organized, detail-oriented, and patient‑focused
• Ability to manage multiple priorities and maintain confidentiality
• Ability to lead both remote and on‑site teams
• Willingness to travel up to 20% (if outside core locations)