Pharmacy Operations Manager

Jobtailor; Deutschland; Vor Ort; EUR 70.000 - 110.000; Vollzeit

Zusammenfassung

Jobtailor is seeking a manager-level professional to oversee end-to-end pharmacy operations supporting clinical and non-clinical functions in Germany. You will guide workflow performance, coordinate teams, and ensure alignment with quality and productivity targets.

Lead cross-functional teams, drive efficiency, reduce rework, and foster scalable, high-performing processes. This role requires strategic oversight, people management, and a commitment to regulatory compliance and process improvement.

Qualifikationen

• Minimum 2–3 years of supervisory or leadership experience in healthcare operations, managed care, or a related environment.
• Experience supporting clinical review, quality auditing, completion, or similar operational workflows preferred.
• Clinical experience in utilization review, clinical quality auditing, or related healthcare review functions preferred.
• Strong understanding of healthcare operations, including clinical review workflows, case progression, and operational support functions within pharmacy operations.
• Demonstrated leadership experience managing both clinical and/or non-clinical teams in a healthcare or managed care environment.
• Ability to manage end-to-end workflows, including coordination between clinical and non-clinical functions to drive efficient case flow.
• Strong operational and problem-solving skills, with the ability to identify bottlenecks, resolve workflow issues, and improve performance.
• Experience managing performance metrics, including quality, turnaround time, productivity, and backlog.
• Ability to work in a fast-paced environment, managing multiple priorities and shifting demands.
• Strong communication skills, with the ability to collaborate effectively across clinical, quality, and operations teams.
• Strong organizational skills and attention to detail
• Working knowledge of medical terminology and healthcare processes
• Knowledge of regulatory, compliance, and accreditation requirements applicable to healthcare operations
• Proficiency in standard business tools (Microsoft Office Suite)

Aufgaben

• Provide operational leadership for pharmacy operations workflows, including both clinical and non-clinical functions supporting IRO services (initial reviews and appeals)
• Own the execution and performance of integrated pharmacy operations, ensuring alignment across case progression, clinical review support, and completion processes
• Lead cross-functional teams to deliver against key operational metrics, including quality, turnaround time, productivity, and backlog management
• Drive alignment between clinical and non-clinical workflows to ensure efficient case flow, minimize rework, and optimize resource utilization
• Partner with clinical leadership, quality, and operations teams to ensure consistency in review practices, documentation standards, and workflow execution
• Contribute to ongoing design, refinement, and standardization of operational workflows to support scalability and performance improvement
• Develop team capability through coaching, performance management, and workforce planning across both clinical and non-clinical staff
• Identify operational risks, gaps, and inefficiencies, and implement solutions to improve performance and service delivery
• Lead day-to-day operations of pharmacy workflows, ensuring efficient case progression across clinical and non-clinical functions
• Own performance outcomes for assigned operations, including quality, turnaround time, productivity, and backlog management
• Monitor and manage workflow distribution, capacity, and staffing to ensure alignment with volume demands and service level expectations
• Ensure effective coordination between clinical and non-clinical functions to support seamless case flow and minimize delays or rework
• Identify and resolve operational bottlenecks, inefficiencies, and breakdowns in workflow execution
• Establish and maintain performance standards, ensuring accountability at both individual and team levels
• Provide direct leadership to team members, including coaching, performance management, and development of both clinical and non-clinical staff
• Partner with quality and clinical leadership to ensure consistency in review practices, documentation, and adherence to internal and external standards
• Support implementation and stabilization of new workflows, processes, and operational changes to improve efficiency and scalability
• Analyze operational data and performance trends to identify opportunities for improvement and drive informed decision-making
• Ensure readiness and operational alignment for new clients, products, or workflow changes impacting pharmacy operations
• Maintain effective communication with cross-functional partners to ensure alignment on priorities, risks, and performance outcomes
• Perform other duties as required to support operational performance and business needs

Kenntnisse

Leadership

Healthcare operations

Team coordination

Analytical thinking

Communication

Regulatory knowledge

Microsoft Office

Tools

Microsoft Office

Jobbeschreibung

Responsibilities

• Manager-level position responsible for end-to-end operational oversight of pharmacy operations supporting both clinical and non-clinical functions
• Accountable for workflow performance, team coordination, and execution across integrated operational models
• Leads cross-functional teams responsible for case progression, clinical review support, and completion activities, ensuring alignment with quality, turnaround time, and productivity expectations
• Partners with clinical leadership, quality, and operations teams to drive efficiency, reduce rework, and support scalable, high-performing operational workflows
• Provide operational leadership for pharmacy operations workflows, including both clinical and non-clinical functions supporting IRO services (initial reviews and appeals)
• Own the execution and performance of integrated pharmacy operations, ensuring alignment across case progression, clinical review support, and completion processes
• Lead cross-functional teams to deliver against key operational metrics, including quality, turnaround time, productivity, and backlog management
• Drive alignment between clinical and non-clinical workflows to ensure efficient case flow, minimize rework, and optimize resource utilization
• Partner with clinical leadership, quality, and operations teams to ensure consistency in review practices, documentation standards, and workflow execution
• Contribute to the ongoing design, refinement, and standardization of operational workflows to support scalability and performance improvement
• Develop team capability through coaching, performance management, and workforce planning across both clinical and non-clinical staff
• Identify operational risks, gaps, and inefficiencies, and implement solutions to improve performance and service delivery
• Lead day-to-day operations of pharmacy workflows, ensuring efficient case progression across clinical and non-clinical functions
• Own performance outcomes for assigned operations, including quality, turnaround time, productivity, and backlog management
• Monitor and manage workflow distribution, capacity, and staffing to ensure alignment with volume demands and service level expectations
• Ensure effective coordination between clinical and non-clinical functions to support seamless case flow and minimize delays or rework
• Identify and resolve operational bottlenecks, inefficiencies, and breakdowns in workflow execution
• Establish and maintain performance standards, ensuring accountability at both individual and team levels
• Provide direct leadership to team members, including coaching, performance management, and development of both clinical and non-clinical staff
• Partner with quality and clinical leadership to ensure consistency in review practices, documentation, and adherence to internal and external standards
• Support implementation and stabilization of new workflows, processes, and operational changes to improve efficiency and scalability
• Analyze operational data and performance trends to identify opportunities for improvement and drive informed decision-making
• Ensure readiness and operational alignment for new clients, products, or workflow changes impacting pharmacy operations
• Maintain effective communication with cross-functional partners to ensure alignment on priorities, risks, and performance outcomes
• Perform other duties as required to support operational performance and business needs

Requirements

• Minimum of 2–3 years of supervisory or leadership experience in healthcare operations, managed care, or a related environment
• Experience supporting clinical review, quality auditing, completion, or similar operational workflows preferred
• Clinical experience in utilization review, clinical quality auditing, or related healthcare review functions preferred
• Strong understanding of healthcare operations, including clinical review workflows, case progression, and operational support functions within pharmacy operations
• Demonstrated leadership experience managing both clinical and/or non-clinical teams in a healthcare or managed care environment
• Ability to manage end-to-end workflows, including coordination between clinical and non-clinical functions to drive efficient case flow
• Strong operational and problem-solving skills, with the ability to identify bottlenecks, resolve workflow issues, and improve performance
• Experience managing performance metrics, including quality, turnaround time, productivity, and backlog
• Ability to work in a fast-paced environment, managing multiple priorities and shifting demands
• Strong communication skills, with the ability to collaborate effectively across clinical, quality, and operations teams
• Strong organizational skills and attention to detail
• Working knowledge of medical terminology and healthcare processes
• Knowledge of regulatory, compliance, and accreditation requirements applicable to healthcare operations
• Proficiency in standard business tools (Microsoft Office Suite)