Order Coordinator Assistant Sales

Brainlab; München; Hybrid; EUR 38,000 - 52,000; Full time

Benefits offered by this job

30 vacation days

Hybrid work model in Germany

Bike leasing

Parking available

Company restaurant

In-house cafes

Company gym

Team events

Training & education

Job summary

Brainlab, Munich, seeks an Order Coordinator Assistant to join the Order Coordination Team. You will manage customer orders in SAP and Salesforce, ensure timely delivery, and collaborate with sales, production, and logistics worldwide.

Requirements include a commercial education, 1 year in service-oriented roles, and fluent German and English. The role offers hybrid work within Germany and opportunities for process improvements and growth.

Qualifications

• Completed commercial education.
• 1 year in service-oriented/international environment (sales support or customer service).
• Strong interpersonal skills with independence and commitment.
• Team player with humor and proactive mindset.
• Ability to manage multiple tasks in a fast-paced, deadline-driven environment.
• Excellent verbal and written communication skills.
• Well-organized with solid computer skills and ERP knowledge (SAP, Salesforce).
• Fluent in German and English.

Responsibilities

• Create and monitor customer orders in SAP and Salesforce.
• Check product availability and capacity planning in SAP.
• Maintain accurate order docs and enhance post-sales efficiency.
• Process deliveries for shipment to customer sites.
• Obtain approvals and follow up on back orders.
• Create invoices, credit notes, and manage returns.
• Monitor open orders in OOPA.
• Record acceptance, revenue and warranty dates in SAP.
• Collaborate with HQ and subsidiaries across departments to coordinate orders.
• Contribute to continuous improvement projects.

Skills

Interpersonal skills

Independent working

Team player

Multitasking

Verbal and written communications

Well-organized

German and English fluency

Education

Commercial education

Tools

SAP

Salesforce.com

Job description

At the forefront of health technology for over 35 years, Munich-based Brainlabdigitizesmedical workflows, from diagnosis to therapy, to offer clinicians and patients better treatment possibilities. Our innovative digital ecosystem forms the basis for modern healthcare technology in 4000 hospitals in 120 countries.

Our key to success is our creative,talentedand hard-working team, which consists of around 2000 dedicated and inspiring individuals in 25 locations worldwide. To succeed in reaching our targets, we are seeking committed colleagues who can stand behind our core values curious,authenticand useful.

Job Description

Based in our Munich headquarters, the Order Coordination Team supports the organization of our sales and support teams across the world. For this role, we are seeking an active and energetic individual to join our multicultural team as an Order Coordinator Assistant.

Your tasks include:

• Creating and monitoring customer orders within SAP and Salesforce
• Checking product availability and capacity planning according to customer requirements within SAP
• Maintaining accurate, up-to-date order documentation and efficiency during the post-sales and production process
• Processing deliveries for shipment, ensuring timely delivery of products to customer sites
• Obtaining approvals and following up on back orders with relevant stakeholders
• Creating invoices, credit notes/memos as well as managing return orders
• Monitoring of open orders in OOPA
• Booking of acceptance, revenue and warranty dates in SAP
• Close collaboration with various departments such as sales operations at HQ and subsidiaries, production, warehouse and export to coordinate orders efficiently
• Participation and contribution to continuous improvement project

Qualifications

• Completed commercial education
• Minimum of 1 year experience in a service-orientated and international environment, such as sales support or customer service
• Strong interpersonal skills with the ability to work independently with a deep sense of commitment
• A motivated team player with a good sense of humor and proactive mindset
• Ability to manage multiple tasks simultaneously in a fast-paced environment under tight deadlines
• Excellent verbal and written communications skills
• Well-organized with solid computer skills and knowledge in integrated ERP solutions, e.g. SAP, Salesforce.com
• Business fluency in German and English

Additional Information

• A mutually-supportive, international team
• Meaningful work with a lasting impact on medical technology
• 30 vacation days, plus December 24th and December 31st
• Flexible working hours as well as hybrid work model within Germany
• Bike leasing via cooperation partner "BikeLeasing"
• Parking garage and safe underground bike storage
• Award-winning subsidized company restaurant and in-house cafes
• Variety-rich fitness program in our ultra-modern 360m2 company gym
• Regular after work, team, and company events
• Comprehensive training and continuing education opportunities