Operations Support Specialist (f/m/d)

Drooms; Frankfurt; Vor Ort; EUR 42.000 - 58.000; Vollzeit

Benefits dieser Stelle

Mobile working

30 days annual leave, plus nationalhol

Long service awards

Contribution to pension scheme (BAV)

Employee health initiatives

Special leave days

After work events and annual company b

Annual company parties

Zusammenfassung

Drooms is seeking an Operations Support Specialist (OSS) who delivers excellent customer service and helps keep operations running smoothly across regions. You’ll be the first point of contact for inquiries via phone, email, and chat, and you’ll assist with data room setup, management, and archiving.

You’ll perform specialized tasks like document redaction, indexing, structuring, and generate reports for customers and internal teams.

Qualifikationen

• 1+ years of experience in Customer Service and administrative tasks with MS Office and Excel.
• Strong multitasking and organizational skills with a solution-oriented mindset.
• Fluent in German and English; additional languages are a plus.

Aufgaben

• Serve as the first point of contact for user inquiries via phone, email, and chat.
• Support in the creation, management, and archiving of data rooms, ensuring data integrity and confidentiality.
• Perform specialized services such as document redaction, indexing, structuring and other recurring data room tasks.
• Collect data and generate reports for customers and internal purposes.
• Resolve basic technical issues related to applications and network components; liaise with the technical team as needed.
• Oversee USB archiving and ensure accuracy of delivered archives.
• Collaborate with Customer Success, Product Support, and Sales to ensure a seamless customer experience.
• Provide administrative support including contract checks and related tasks.

Kenntnisse

Customer service

Administrative tasks

MS Office proficiency

Excel proficiency

Data room management

Document redaction

Indexing

Reporting

Cross-functional collaboration

Tools

MS Office Suite

Data rooms software

Jobbeschreibung

At Drooms, the Operations Support Specialist (OSS) is integral to delivering exceptional customer service and maintaining operational excellence. You're the first point of handling 1st level inquiries with efficiency and expertise. You'll engage in specialized tasks like document redaction and indexing, plus provide critical support across all regions.

What you'll do

• First-Level Support: Serve as the first point of contact for user inquiries, providing prompt and efficient assistance via telephone, email, and chat. Address common customer queries and issues, ensuring a high level of customer service
• Data Room Management: Support in the creation, management, and archiving of data rooms. Ensuring the integrity and security of confidential information stored within these rooms
• Additional Services Execution: Perform specialized services such as document redaction, indexing, structuring and other recurring data room tasks, adhering to the specified requirements and timelines across all regions
• Reporting: Data collection and reports creation for both customers and internal purposes
• Technical Issue Resolution: Resolving basic technical issues related to applications, firewalls, and other system components, liaising with the technical team when necessary
• USB Archiving: Oversee the creation, double checking and delivery of USB and online archives, ensuring accuracy and completeness
• Cross-Functional Collaboration: Work closely with various teams, including Customer Success Managers, Product Support Specialists and Sales, to ensure a seamless customer experience
• Administrative Support: Perform a range of administrative tasks to support the team, which includes contract termination tasks, contract checks, quality assurance tasks, and other tasks from other teams which is contributing to the overall efficiency and smooth running of operations

What we are looking for

• 1+ years of experience in Customer Service and administrative tasks and MS Office with particular emphasis on Excel
• Hands‑on mentality, customer & solution orientated, multi‑tasking skills and good time and organization management
• Structured, detail oriented and well organized
• Technical affinity, proactivity, and awareness of how actions can affect the overall success of a project or company
• Fluent in German and English, additional language skills are advantageous

Living our values- Drooms is committed to support our employees the best way we can and from the very first day. We believe in a diverse, fun and inclusive workplace that fosters personal growth and allows space for innovation.

The following benefits are offered to our German employees:

• Mobile working
• 30 days of annual leave, plus national holidays
• Long service awards
• Contribution to pension scheme (BAV)
• Employee health initiatives
• Special leave days
• After work events and annual company parties