Operations Support Specialist (f/m/d)

Drooms GmbH; Frankfurt; Hybrid; EUR 32.000 - 42.000; Vollzeit

Benefits dieser Stelle

30 days leave

Long service awards

Pension scheme

Health initiatives

Wellpass gym membership

Corporate Benefits

Special leave days

Company events

Zusammenfassung

Drooms GmbH in Frankfurt am Main is seeking a customer service and administrative professional to join the team on a full-time basis. You will provide initial support to users by phone, email, and chat, assist in creating and maintaining secure data rooms, and execute recurring data room tasks across regions.

The role requires good technical aptitude, strong organization, and fluency in German and English. You will collaborate with Customer Success, Product Support, and Sales to ensure a smooth

Qualifikationen

• 1+ year of experience in customer service and administrative tasks.
• Hands-on mentality, customer- and solution-oriented, multi-tasking skills.
• Structured, detail-oriented and well organized.
• Technical affinity and proactivity; awareness of actions impacting project success.
• Fluent in German and English; additional languages are advantageous.

Aufgaben

• First-Level Support: Serve as the first point of contact for user inquiries via telephone, email, and chat.
• Data Room Management: Support creation, management, and archiving of data rooms, ensuring integrity and security of confidential information.
• Additional Services Execution: Perform specialized services such as document redaction, indexing, structuring and recurring data room tasks.
• Reporting: Data collection and reports creation for customers and internal purposes.
• Technical Issue Resolution: Resolve basic technical issues related to applications, firewalls, and other system components.
• USB Archiving: Oversee creation, double checking and delivery of USB and online archives.
• Cross-Functional Collaboration: Work with Customer Success, Product Support, and Sales teams.
• Administrative Support: Perform a range of administrative tasks to support the team.

Kenntnisse

Customer service

Administrative tasks

MS Office

Excel

German & English

Jobbeschreibung

• First-Level Support: Serve as the first point of contact for user inquiries, providing prompt and efficient assistance via telephone, email, and chat. Address common customer queries and issues, ensuring a high level of customer service
• Data Room Management: Support in the creation, management, and archiving of data rooms. Ensuring the integrity and security of confidential information stored within these rooms
• Additional Services Execution: Perform specialized services such as document redaction, indexing, structuring and other recurring data room tasks, adhering to the specified requirements and timelines across all regions
• Reporting: Data collection and reports creation for both customers and internal purposes
• Technical Issue Resolution: Resolving basic technical issues related to applications, firewalls, and other system components, liaising with the technical team when necessary
• USB Archiving: Oversee the creation, double checking and delivery of USB and online archives, ensuring accuracy and completeness
• Cross-Functional Collaboration: Work closely with various teams, including Customer Success Managers, Product Support Specialists and Sales, to ensure a seamless customer experience
• Administrative Support: Perform a range of administrative tasks to support the team, which includes contract termination tasks, contract checks, quality assurance tasks, and other tasks from other teams which is contributing to the overall efficiency and smooth running of operations

Your tasks

• First-Level Support: Serve as the first point of contact for user inquiries, providing prompt and efficient assistance via telephone, email, and chat. Address common customer queries and issues, ensuring a high level of customer service
• Data Room Management: Support in the creation, management, and archiving of data rooms. Ensuring the integrity and security of confidential information stored within these rooms
• Additional Services Execution: Perform specialized services such as document redaction, indexing, structuring and other recurring data room tasks, adhering to the specified requirements and timelines across all regions
• Reporting: Data collection and reports creation for both customers and internal purposes
• Technical Issue Resolution: Resolving basic technical issues related to applications, firewalls, and other system components, liaising with the technical team when necessary
• USB Archiving: Oversee the creation, double checking and delivery of USB and online archives, ensuring accuracy and completeness
• Cross-Functional Collaboration: Work closely with various teams, including Customer Success Managers, Product Support Specialists and Sales, to ensure a seamless customer experience
• Administrative Support: Perform a range of administrative tasks to support the team, which includes contract termination tasks, contract checks, quality assurance tasks, and other tasks from other teams which is contributing to the overall efficiency and smooth running of operations

Your Profile

• 1+yearsofexperienceinCustomerServiceandadministrativetasksandMSOfficewithparticularemphasisonExcel
• Hands-onmentality,customer&solutionorientated,multi-taskingskillsandgoodtimeandorganizationmanagement
• Structured,detailorientedandwellorganized
• Technicalaffinity,proactivity,andawarenessofhowactionscanaffecttheoverallsuccessofaprojectorcompany
• FluentinGermanandEnglish,additionallanguageskillsareadvantageous

Our Benefits

Living our values-Drooms is committed to support our employees the best way we can and from the very first day. We believe in adiverse, fun and inclusive workplace that fosters personal growth and allows space for innovation.

The following benefits are offered to our German employees:

• 30 days of annual leave, plus national holidays
• Long service awards
• Contribution to pension scheme (BAV)
• Employee health initiatives
• EGYM Wellpass (gym membership contribution)
• Corporate Benefits
• Special leave days
• After work events and annual company parties

About us

With nearly 200 employees from 34 different countries - including around 110 at our main office in Frankfurt and 70 colleagues across our European locations - Drooms combines the flexibility of a midsized company with the multicultural work environment of a global tech firm. Despite us being spread across 8 locations we are one big team, passionate about helping our clients work smarter, focused on boosting productivity, and forever invested in our people.

What we do

Drooms allows for the transparent, efficient and secure management of confidential business processes such as commercial real estate transactions, mergers and acquisitions, NPL transactions and board communications.
Drooms clients include the world's leading real estate companies, consulting and law firms and corporations such as METRO GROUP, Evonik, Morgan Stanley, JLL, JP Morgan, CBRE, Rewe and UBS.