Operations Supervisor, eBay

Collectors; Frankfurt; Vor Ort; EUR 66.000 - 76.000; Vollzeit

Benefits dieser Stelle

Competitive salary

Benefits

Zusammenfassung

Collectors is seeking an Operations Supervisor to join the Frankfurt office, onsite five days a week. You will manage staff, ensure training, set production goals, and maintain team morale while aligning with PSA-like standards in authentication and grading.

A Bachelor’s degree and 5+ years in fulfillment or manufacturing with 2+ years in leadership are required. The role emphasizes strong client interaction, collaboration with third-party partners, and a data-driven approach to operations.

Qualifikationen

• Bachelor’s degree in related field or equivalent work experience.
• 5+ years of professional experience including 3+ years in fulfillment/manufacturing environments.
• 2+ years in a managerial/supervisory role.
• 2+ years managing 3rd party client relationships or customer-facing role.
• Fluency in German and English.
• Ability to travel to other sites (minimal to occasional).
• Strong verbal and written communication; ability to relay policies and procedures.

Aufgaben

• Supervise staffing, training, and scheduling of department personnel.
• Monitor staff productivity and assign tasks as needed.
• Create and maintain departmental structure, morale and sense of team.
• Develop production goals and ensure that goals are met.
• Plan employee schedules to meet daily operations goals.
• Develop staff skills and create a rewarding work environment.
• Create effective solutions for issues within the Department.
• Lead by example and uphold company policies including safety, attendance & security.

Kenntnisse

German

English

Ausbildung

Bachelor's degree

Jobbeschreibung

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We’re always on the lookout for talented people to join our growing team. Our services span collectible trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia. Our subsidiaries include PSA, PCGS, Beckett, SGC, and Card Ladder. Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 3000 people across our headquarters in Santa Ana, California and offices in New Jersey, Texas, Florida, Japan, Shanghai, Hong Kong, Canada, Mexico, Germany, the UK, and France.

Collectors ist führender Entwickler innovativer Technologien und bietet Sammlern weltweit Dienstleistungen mit zusätzlichen Nutzen. Wir bewerten, authentifizieren, lagern und verkaufen Millionen von Sammlerstücken, die Rekorde brechen. Dabei modernisieren und digitalisieren wir unsere Prozesse kontinuierlich, um Sammler bei der Ausübung ihrer Leidenschaften zu unterstützen. Wir sind stets auf der Suche nach talentierten Mitarbeitern für unser wachsendes Team. Unser Angebot umfasst Sammelkarten, Autogramme, Comics, Münzen, Videospiele, Veranstaltungstickets und Erinnerungsstücke. Zu unseren Tochtergesellschaften gehören PSA, PCGS, Beckett, SGC und Card Ladder. Seit unserer Gründung im Jahr 1986 haben wir Millionen von Artikeln bewertet und authentifiziert. Wir beschäftigen mehr als 3000 Mitarbeiter in unserem Hauptsitz in Santa Ana, Kalifornien, und in unseren Büros in New Jersey, Texas, Florida, Japan, Shanghai, Hong Kong, Kanada, Mexiko, Deutschland, das Vereinigte Königreich und Frankreich.

We’re looking for an Operations Supervisor to join our team to manage staff and ensure all team members are properly trained and working at the highest capacity. The supervisor is responsible for ensuring the team works with efficiency and that departmental goals are regularly met. The ideal candidate will possess comprehensive industry knowledge of trading cards (sports and TCG), be an expert in PSA’s authentication and grading standards, and will be able to add experience and depth to our authentication team through both their expertise in the content but also their training and leadership skills. You'll report to the Manager of eBay and work from our Frankfurt office. Onsite Requirement: This role requires you to be onsite in the office 5 days per week.

What You’ll Do:

• Supervise the staffing, training, and scheduling of department personnel
• Monitor staff productivity and assign tasks as needed
• Create and maintain departmental structure, morale and sense of team
• Develop production goals and ensure that goals are met
• Plan employee schedules to meet daily operations goals
• Develop staff skills and create a rewarding and fulfilling work environment
• Create effective solutions for issues that arise within the Department
• Ensure that all team members are using the appropriate resources to identify items
• Actively devise strategies to maintain acceptable service levels
• Maintain accurate records
• Ensure proper procedures are followed and devise techniques to improve team efficiency
• Implement improvements to keep error percentage to a minimum
• Act as a knowledgeable and accessible resource for team members
• Interact with our third-party partner; strong customer facing communication and support
• Lead by example and be a champion of all company policies, including safety, attendance & security

Who You Are:

• Fluency in German and English
• 5+ years of professional experience including 3+ years in a fulfillment, manufacturing (or related role) environment
• 2+ years in a managerial/supervisory role
• 2+ years managing 3rd party client relationships or working in a customer/client facing role
• Bachelor’s degree in related field or equivalent work experience
• Ability to travel to other sites (minimal to occasional)
• Strong verbal and written communication, including an ability to understand and relay company policies/procedures
• Dependable and personable team player who works well with both internal and external stakeholders
• Data-driven problem solver with an understanding of general business implications of decisions
• Comfortable multitasking and prioritizing a variety of projects in a fast-paced environment with little room for error
• Influential leader who can inspire/motivate others and effectively drive change within the department
• Strong project management and planning/organizational skills; ability to develop and execute realistic action plans
• Familiarity with standard concepts, practices, and procedures within trading cards, tickets and other forms of sports and non-sports collectibles

The gross annual salary range for this position is €66,017.03 to €75,919.59. Placement within the range is based on objective, gender-neutral factors such as relevant experience, qualifications, and scope of responsibility. This role may also be eligible for bonuses or other variable compensation.

Diversity Statement: Collectors Universe is an equal opportunity employer. We welcome applications from all qualified candidates regardless of ethnic origin, gender, religion or belief, disability, age, or sexual orientation (m/w/d). This role requires the candidate to pass a criminal background check.

Diversity Statement: Collectors Universe is an equal opportunity employer. We welcome applications from all qualified candidates regardless of ethnic origin, gender, religion or belief, disability, age, or sexual orientation (m/w/d). Diversity und Chancengleichheit: Collectors Universe ist ein Arbeitgeber der Chancengleichheit. Wir begrüßen Bewerbungen von allen qualifizierten Kandidat*innen, unabhängig von ethnischer Herkunft, Geschlecht, Religion oder Weltanschauung, Behinderung, Alter oder sexueller Orientierung (m/w/d).

Reasons To Join Us:

• The opportunity to be a part of our Germany operation and to make a meaningful impact on the successful launch of PSA in the EU
• A dynamic and collaborative international team
• An organization dedicated to supporting the passionate Collectors community
• A competitive salary and benefits

Residents of areas outside the United States: Please see the Collectors Global Privacy Policy, located here.

When you apply to a job on this site, the personal data contained in your application will be collected by Collectors (“Controller”), which is located at 1600 E St Andrew Pl Ste 150 Santa Ana, CA 92705 and can be contacted by emailing [e-mail]. You may reach our privacy protection officer by emailing [e-mail]. Your personal data will be processed for the purposes of managing Controller’s recruitment, hiring, and related activities, which include but are not limited to setting up and conducting candidate interviews and technical exams, evaluating and assessing the results thereof, and communicating with the candidate. Such processing is legally permissible under Art. 6(1)(f) of Regulation (EU) 2016/679 (General Data Protection Regulation) as necessary for the purposes of the legitimate interests pursued by the Controller, which are the solicitation, evaluation, and selection of applicants for Employment. Your personal data will be collected by and shared with Workday, a cloud services provider located in the United States of America and engaged by Controller to help manage its recruitment and hiring process on Controller’s behalf. Accordingly, if you are located outside of the United States, your personal data will be transferred to the United States once you submit it through this site. Because the European Union Commission has determined that United States data privacy laws do not ensure an adequate level of protection for personal data collected from EU data subjects, the transfer will be subject to appropriate additional safeguards under the 2021 Standard Contractual Clauses adopted by the European Commission. You can obtain a copy of the standard contractual clauses by contacting us at [e-mail]. Where necessary, we may share your data with additional recipients for the purpose of processing your application and/or concluding an employment contract. Examples include Deel Inc., our employer of record in Europe, and staffing agencies. We will only do so in accordance with applicable legal requirements. Your personal data will be retained by Controller as long as Controller determines it is necessary to evaluate your application for employment.

Unter dem GDPR haben Sie das Recht auf Auskunft über Ihre gespeicherten Daten, auf Berichtigung oder Löschung sowie auf Einschränkung der Verarbeitung. Darüber hinaus haben Sie das Recht auf Datenübertragbarkeit. Darüber hinaus können Sie sich bei einer zuständigen Datenschutzaufsichtsbehörde in der EU beschweren.

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We’re always on the lookout for talented people to join our growing team. Our services span collectible trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia. Our subsidiaries include PSA, PCGS, Beckett, SGC, and Card Ladder. Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 3000 people across our headquarters in Santa Ana, California and offices in New Jersey, Texas, Florida, Japan, Shanghai, Hong Kong, Canada, Mexico, Germany, and France.