Corporate IT Support Engineer

Collectors Universe (Germany) GmbH; Deutschland; Vor Ort; EUR 47.000 - 62.000; Vollzeit

Zusammenfassung

Collectors Universe sucht am Standort Frankfurt einen Corporate IT Support Engineer, der vor Ort die IT-Infrastruktur für Events und neue Standorte betreut. Sie konfigurieren Netzwerk- und Computerkomponenten, beheben Störungen und unterstützen Mitarbeitende vor Ort.

Sie arbeiten mit Active Directory, Google Workspace und Okta, betreuen AD/SSO, installieren Desktop-Anwendungen, erstellen Benutzerkonten und dokumentieren Vorfälle im Ticketsystem.

Qualifikationen

• Abgeschlossenes Studium in Informatik oder vergleichbare Qualifikation sowie praktische Erfahrung im IT-Support.
• IT-Zertifizierungen gelten als Plus (z. B. MCSE, MCSA, Cisco, AWS, Network+)
• Mindestens 2 Jahre Erfahrung in der Unterstützung von Windows, Linux, Mac OS, Netzwerken, Videokonferenzen oder Sprachsystemen

Aufgaben

• Konfigurieren und installieren von Computer- und Netzwerkausrüstung für Events und neue Standorte
• Fehlerbehebung bei LAN/WAN/WiFi und anderen Systemen
• Unterstützung von Mitarbeitern vor Ort in Frankfurt bei Hard- und Softwareproblemen
• Verwalten von Active Directory / Okta / Google Workspace-Benutzerkonten und Gruppen
• Bereitstellung, Installation von Desktop-Anwendungen und zeitnahe Bearbeitung von Incidents
• Dokumentation aller Änderungen im Ticketsystem
• Bereitschaft zu After-Hours-Schichten (Schichtdienst) und gelegentliche Reisen

Kenntnisse

Windows support

Linux support

Mac support

Networking

Kundenservice

Ausbildung

Bachelor-Abschluss in Informatik

IT-Zertifizierungen

Tools

Active Directory

Okta

Google Workspace

Office 365

Druckerunterstützung

Jobbeschreibung

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We’re always on the lookout for talented people to join our growing team. Our services span collectible trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia. Our subsidiaries include PSA, PCGS, Beckett, SGC, and Card Ladder. Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 3000 people across our headquarters in Santa Ana, California and offices in New Jersey, Texas, Florida, Japan, Shanghai, Hong Kong, Canada, Mexico, Germany, the UK, and France.

With our proven track record of success, we are excited to expand our operations to Germany. As a startup operation in this new market, we offer a unique opportunity for innovative and driven individuals to make a significant impact. Join us at the forefront of establishing the PSA brand in Europe and enjoy the benefits of working in a startup environment backed by the stability and resources of a successful US business.

We’re looking for a Corporate IT Support Engineer to join our Corporate IT team to provide excellent system, network, applications, and technical support service to the company’s events and opening of new locations. This position is responsible for handling the computer asset management for events and new site openings and the installation and support of such events. We're looking for engineers who are ambitious, quick to learn, practical and outcome driven. You’ll report to a Supervisory Manager, IT and work from our Frankfurt office. Onsite Requirement: This role requires you to be onsite in the office 5 days per week.

What You’ll Do:

• Configure and install computer and network equipment as needed for events and local, move, add, changes projects
• Troubleshoot technical problems with LAN, WAN, WiFi and other systems
• Support onsite Frankfurt office employees for any hardware or software issues
• Create and manage Active Directory / Okta / Google Workspace user accounts and groups
• Deploy, install desktop applications, and timely resolution of incidents and requests
• Manage and maintain physical security and AV equipment in conference rooms, and all hands space
• Provide after hours, on call support for end users on a rotational basis (required)
• Travel out of state to support operations in trade shows and remote offices (occasionally)
• Document all changes, modifications and troubleshooting in our ticketing system
• Timely resolution of all incidents and requests

Who You Are:

• Bachelor's degree in Computer Science, a related technical field, or IT certifications with equivalent practical experience
• IT Professional certifications is a big plus (i.e. MCSE, MCSA, Cisco, AWS, Network+)
• 2 years of experience supporting Windows, Linux, Mac OS, networking, mobile, video conferencing, and/or voice technologies
• 2+ years of technical support experience in a large environment with a mix of onsite and remote users preferred
• 2+ years of Active Directory and Google Workspace/Office 365 experience is a big plus
• 2+ years of printer support (Zebra knowledge a plus)
• Experience with a systematic problem solving approach, coupled with a sense of ownership and drive with the ability to adjust quickly to changing priorities and make progress in areas where a high ambiguity and uncertainty exist
• Excellent customer service, organization, prioritization, multitasking, communication and leadership skills
• Experience with Okta SSO and/or user provisioning
• Knowledge of MDM (i.e. Intune, Jamf, Google MDM) is a plus
• Proven experience providing onsite IT support at remote sites or locations

Pay Transparency Statement: The gross annual salary range for this position is €46,603.45 - €61,633.07. Placement within the range is based on objective, gender-neutral factors such as relevant experience, qualifications, and scope of responsibility. This role may also be eligible for bonuses or other variable compensation.

Entgelttransparenz Die Bruttojahresvergütung für diese Position liegt zwischen €46.603,45 - €61.633,07. Die Einordnung innerhalb dieser Spanne erfolgt auf Grundlage objektiver, geschlechtsneutraler Kriterien wie einschlägiger Berufserfahrung, Qualifikation und Verantwortungsumfang. Zusätzlich kann diese Position für Bonuszahlungen oder andere variable Vergütungsbestandteile in Frage kommen.

Diversity Statement: Collectors Universe is an equal opportunity employer. We welcome applications from all qualified candidates regardless of ethnic origin, gender, religion or belief, disability, age, or sexual orientation (m/w/d). Diversity und Chancengleichheit Collectors Universe ist ein Arbeitgeber der Chancengleichheit. Wir begrüßen Bewerbungen von allen qualifizierten Kandidat*innen, unabhängig von ethnischer Herkunft, Geschlecht, Religion oder Weltanschauung, Behinderung, Alter oder sexueller Orientierung (m/w/d).

Reasons To Join Us: The opportunity to be a part of our inaugural Germany operation and to make a meaningful impact on the successful launch of PSA in the EU A dynamic and collaborative international team An organization dedicated to supporting the passionate Collectors community A competitive salary and benefits

Reasons To Join Us: The opportunity to be a part of our Germany operation and to make a meaningful impact on the successful launch of PSA in the EU A dynamic and collaborative international team An organization dedicated to supporting the passionate Collectors community A competitive salary and benefits

Diversity Statement: Collectors Universe is an equal opportunity employer. We welcome applications from all qualified candidates regardless of ethnic origin, gender, religion or belief, disability, age, or sexual orientation (m/w/d). Diversity und Chancengleichheit Collectors Universe ist ein Arbeitgeber der Chancengleichheit. Wir begrüßen Bewerbungen von allen qualifizierten Kandidat*innen, unabhängig von ethnischer Herkunft, Geschlecht, Religion oder Weltanschauung, Behinderung, Alter oder sexueller Orientierung (m/w/d).

Residents of areas outside the United States: Please see the Collectors Global Privacy Policy, located here. When you apply to a job on this site, the personal data contained in your application will be collected by Collectors (“Controller”), which is located at 1600 E St Andrew Pl Ste 150 Santa Ana, CA 92705 and can be contacted by emailing [e-mail]. You may reach our privacy protection officer by emailing [e-mail]. Your personal data will be processed for the purposes of managing Controller’s recruitment, hiring, and related activities, which include but are not limited to setting up and conducting candidate interviews and technical exams, evaluating and assessing the results thereof, and communicating with the candidate. Such processing is legally permissible under Art. 6(1)(f) of Regulation (EU) 2016/679 (General Data Protection Regulation) as necessary for the purposes of the legitimate interests pursued by the Controller, which are the solicitation, evaluation, and selection of applicants for Employment. Your personal data will be collected by and shared with Workday, a cloud services provider located in the United States of America and engaged by Controller to help manage its recruitment and hiring process on Controller’s behalf. Accordingly, if you are located outside of the United States, your personal data will be transferred to the United States once you submit it through this site. Because the European Union Commission has determined that United States data privacy laws do not ensure an adequate level of protection for personal data collected from EU data subjects, the transfer will be subject to appropriate additional safeguards under the 2021 Standard Contractual Clauses adopted by the European Commission. You can obtain a copy of the standard contractual clauses by contacting us at [e-mail]. Where necessary, we may share your data with additional recipients for the purpose of processing your application and/or concluding an employment contract. Examples include Deel Inc., our employer of record in Europe, and staffing agencies. We will only do so in accordance with applicable legal requirements. Your personal data will be retained by Controller as long as Controller determines it is necessary to evaluate your application for employment.

Warum du zu uns kommen solltest: Die Möglichkeit, Teil unseres Deutschland-Teams zu werden und den erfolgreichen Start von PSA in der EU aktiv mitzugestalten Ein dynamisches, internationales Team mit enger Zusammenarbeit Eine Organisation, die sich der Unterstützung der leidenschaftlichen Collectors-Community verschrieben hat Eine attraktive Vergütung sowie umfassende Benefits Für Bewerber außerhalb der Vereinigten Staaten: Bitte lies unsere globale Datenschutzrichtlinie von Collectors hier. Wenn du dich über diese Website bewirbst, werden die in deiner Bewerbung enthaltenen personenbezogenen Daten von Collectors („Verantwortlicher“) verarbeitet. Der Verantwortliche hat seinen Sitz in 1600 E St Andrew Pl Ste 150, Santa Ana, CA 92705, USA und ist unter [e-mail] erreichbar. Unseren Datenschutzbeauftragten erreichst du unter privacy@[e-mail]. Deine personenbezogenen Daten verarbeiten wir, um unseren Recruiting- und Einstellungsprozess durchzuführen. Dazu gehört insbesondere die Organisation und Durchführung von Bewerbungsgesprächen und fachlichen Assessments, die Auswertung der Ergebnisse sowie die Kommunikation mit dir im Bewerbungsprozess. Die Verarbeitung erfolgt auf Grundlage von Art. 6 Abs. 1 lit. f DSGVO (berechtigtes Interesse), da sie für die Durchführung und Steuerung unseres Bewerbungsprozesses erforderlich ist. Deine Daten werden außerdem von Workday, einem Cloud-Dienstleister mit Sitz in den USA, verarbeitet, den wir zur Unterstützung unseres Recruiting- und Einstellungsprozesses einsetzen.