Workplace Experience Associate

Collectors Universe Inc.; Frankfurt; Vor Ort; EUR 41.714 - 55.167; Vollzeit

Zusammenfassung

Collectors Universe Inc. is seeking a Workplace Experience Associate in Frankfurt, Germany. This role requires ownership of the reception experience for guests and employees, ensuring a high level of service. Responsibilities include greeting visitors, managing the reception area, and answering calls. Ideal candidates thrive in a fast-paced environment and possess strong customer service, organizational, and communication skills.

Join our team to help launch our service operations in Europe, contributing significantly to our success.

Qualifikationen

• Strong customer service skills with a white glove experience mindset.
• Detail oriented and a collaborative team player.
• Ability to work in a fast-moving environment, multitasking several priorities.

Aufgaben

• Greet visitors and assist with the check in & check out process.
• Ensure reception area and conference rooms are tidy and stocked.
• Answer and direct external phone calls professionally.

Kenntnisse

Customer service skills

Detail oriented

Organizational skills

Communication skills

Tools

Google Docs

Google Sheets

Google Slides

Jobbeschreibung

Workplace Experience AssociateSkip to main content#Workplace Experience Associate page is loaded## Workplace Experience AssociateApplylocations: Frankfurt, Germanytime type: Full timeposted on: Posted Todayjob requisition id: JR105023Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We’re always on the lookout for talented people to join our growing team.Our services span collectible trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia. Our subsidiaries include PSA, PCGS, Beckett, SGC, and Card Ladder.Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 3000 people across our headquarters in Santa Ana, California and offices in New Jersey, Texas, Florida, Japan, Shanghai, Hong Kong, Canada, Mexico, Germany, and France.With our proven track record of success, we are excited to expand our operations to Germany. As a startup operation in this new market, we offer a unique opportunity for innovative and driven individuals to make a significant impact. Join us at the forefront of establishing the PSA brand in Europe and enjoy the benefits of working in a startup environment backed by the stability and resources of a successful US business.Collectors ist führender Entwickler innovativer Technologien und bietet Sammlern weltweit Dienstleistungen mit zusätzlichen Nutzen. Wir bewerten, authentifizieren, lagern und verkaufen Millionen von Sammlerstücken, die Rekorde brechen. Dabei modernisieren und digitalisieren wir unsere Prozesse kontinuierlich, um Sammler bei der Ausübung ihrer Leidenschaften zu unterstützen. Wir sind stets auf der Suche nach talentierten Mitarbeitern für unser wachsendes Team.Unser Angebot umfasst Sammelkarten, Autogramme, Comics, Münzen, Videospiele, Veranstaltungstickets und Erinnerungsstücke. Zu unseren Tochtergesellschaften gehören PSA, PCGS, Beckett, SGC und Card Ladder.Seit unserer Gründung im Jahr 1986 haben wir Millionen von Artikeln bewertet und authentifiziert. Wir beschäftigen mehr als 3000 Mitarbeiter. Mitarbeiter in unserem Hauptsitz in Santa Ana, Kalifornien, und in unseren Büros in New Jersey, Texas, Florida, Japan, Shanghai, Hong Kong, Kanada, Mexiko, Deutschland und Frankreich.Aufgrund unserer nachweislichen Erfolgsbilanz freuen wir uns, unsere Geschäftstätigkeit auf Deutschland auszuweiten. Als junges Unternehmen in diesem neuen Markt bieten wir innovativen und engagierten Menschen die einzigartige Chance, einen entscheidenden Beitrag zu leisten. Werde Teil unseres Teams und gestalte die Zukunft der Marke PSA in Europa mit. Profitiere von den Vorteilen eines dynamischen Startup-Umfelds mit der Stabilität und den Ressourcen eines erfolgreichen US-Unternehmens.We're looking for a Workplace Experience Associate to work with our small but tactical team and support a new office, including external visitors and guests. In this role you will own the reception experience by greeting all employees and guests, answering phone calls and directing to the appropriate party, receiving and sorting mail and delivering an overall white glove experience. You will report to the Director, Real Estate/Facilities Management and work from our European Headquarter in Frankfurt am Main.****Onsite Requirement:****This role requires you to be onsite in the office 5 days per week. ****What You’ll Do:***** Greet visitors and assist with the check in & check out process, print badges and notify hosts in a timely manner* Ensure the reception area, break area, conference rooms and supply stations are tidy and fully stocked* Answer and direct external phone calls with a high level of customer service and professionalism* Receive and sort mail and arrange employee pickup* Order office supplies in alignment with budgets and brand standards* First to respond to all Workplace and Facilities incoming tickets* Support Executive Assistants and Executives with onsite coordination to include but not limited to: Booking conference rooms, coordinating offices or desks for use while onsite and ensuring the space has been cleaned prior to visit, ordering food / snacks when applicable* Support vendors with access to the office and ensure they follow Collectors’ security protocols* Own team initiatives to include but not limited to; birthday and anniversary celebrations, biannual team building outings, holiday recognition events and game night and trade night events* Manage and audit Workplace created SOP’s* Complete clerical and administrative tasks within the office to support daily operations* Work with the Concierge team to assist customers with pick-up and drop-off submissions* Assist with special projects for the Workplace Team****Who You Are:***** Strong customer service skills with a white glove experience mindset* Detail oriented, professional and a collaborative team player* Ability to work in a fast-moving environment, often multitasking several priorities* Strong administrative, organizational, and analytical skills* Strong interpersonal, verbal, and written communication skills* Strong decision making skills with the ability to prioritize* Intermediate Google Docs, Google Sheets, and Google Slides experience is a plus* Ability to work cross functionally between teams and departments* You’re a hands-on, can-do team player who thrives in a collaborative environment and eager to learn* Able to work comfortably independently but also work within a team****Physical Requirements:***** Computer Use: Typing, mouse work, and sitting and looking at a computer potentially for long periods of time* Hand Use: Regular hand use for various tasks* Hearing Requirements: Ability to hear alarms, signals, and verbal instructions* Lifting and Carrying: Ability to lift, carry, and move materials up to 25 pounds* Phone Answering: Talking on the phone and texting may be required, as well as manual dexterity to operate a computer and phone system efficiently* Sitting or Standing: Ability to sit or stand for extended periods of time****Pay Transparency Statement:****The gross annual salary range for this position is €41,714 to €55,167. Placement within the range is based on objective, gender-neutral factors such as relevant experience, qualifications, and scope of responsibility. This role may also be eligible for bonuses or other variable compensation.****Entgelttransparenz****Die Bruttojahresvergütung für diese Position liegt zwischen €41.714 und €55.167. Die Einordnung innerhalb dieser Spanne erfolgt auf Grundlage objektiver, geschlechtsneutraler Kriterien wie einschlägiger Berufserfahrung, Qualifikation und Verantwortungsumfang. Zusätzlich kann diese Position für Bonuszahlungen oder andere variable Vergütungsbestandteile in Frage kommen.### ### ****Diversity Statement:****Collectors Universe is an equal opportunity employer. We welcome applications from all qualified candidates regardless of ethnic origin, gender, religion or belief, disability, age, or sexual orientation (m/w/d).****Diversity und Chancengleichheit****Collectors Universe ist ein Arbeitgeber der Chancengleichheit. Wir begrüßen Bewerbungen von allen qualifizierten Kandidat\*innen, unabhängig von ethnischer Herkunft, Geschlecht, Religion oder Weltanschauung, Behinderung, Alter oder sexueller Orientierung (m/w/d).**Reasons To Join Us:*** The opportunity to be a part of our Germany operation and to make a meaningful impact on the successful launch of PSA in the EU* A dynamic and collaborative international team* An organization dedicated to supporting the passionate Collectors community* A competitive salary and benefitsResidents of areas outside the United States: Please see the Collectors Global Privacy Policy, located here.When you apply to a job on this site, the personal data contained in your application will be collected by Collectors (“Controller”), which is located at 1600 E St Andrew Pl Ste 150 Santa Ana, CA 92705 and can be contacted by emailing [e-mail]. You may reach our privacy protection officer by emailing [e-mail]. Your personal data will be processed for the purposes of managing Controller’s recruitment, hiring, and related activities, which include but are not limited to setting up and conducting candidate interviews and technical exams, evaluating and assessing the results thereof, and communicating with the candidate. Such processing is legally permissible under Art. 6(1)(f) of Regulation (EU) 2016/679 (General Data Protection Regulation) as necessary for the purposes of the legitimate interests pursued by the Controller, which are the solicitation, evaluation, and selection of applicants for Employment.Your personal data will be collected by and shared with Workday, a cloud services provider located in the United States of America and engaged by Controller to help manage its recruitment and hiring process on Controller’s behalf. Accordingly, if you are located outside of the United States, your personal data will be transferred to the United States once you submit it through this site. Because the European Union Commission has determined that United States data privacy laws do not ensure an adequate level of protection for personal data collected from EU data subjects, the transfer will be subject to appropriate additional safeguards under the 2021 Standard Contractual Clauses adopted by the European Commission. You can obtain a copy of the standard contractual clauses by contacting us at [e-mail]. Where necessary, we may share your data with additional recipients for the purpose of processing your application and/or concluding an employment contract. Examples include Deel Inc., our employer of record in Europe, and staffing agencies. We will only do so in accordance with applicable legal requirements.Your personal data will be retained by Controller as long as Controller determines it is necessary to evaluate your application for employment. Under the GDPR, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. You also have the right to data portability. In addition, you may lodge a complaint with an EU supervisory authority.**Warum du zu uns kommen solltest:*** Die Möglichkeit, Teil unseres Deutschland-Teams zu werden und den erfolgreichen Start von PSA in der EU aktiv mitzugestalten* Ein dynamisches, internationales Team mit enger Zusammenarbeit* Eine Organisation, die sich der Unterstützung der leidenschaftlichen Collectors-Community verschrieben hat* Eine attraktive Vergütung sowie umfassende Benefits**Für Bewerber außerhalb der Vereinigten Staaten:** Bitte lies unsere globale Datenschutzrichtlinie von Collectors hier.