Operations Manager - Last Mile

Jobtailor; Deutschland; Vor Ort; EUR 52.000 - 65.000; Vollzeit

Zusammenfassung

Jobtailor is seeking a Logistics Supervisor to oversee daily contract carrier operations across branches in Germany. You will optimize routes, supervise staff, and ensure compliance with company policies while driving performance and safety standards.

You will mentor team members, conduct hiring and training, and coordinate with management to align logistics with business goals, including accurate reporting and resource planning for peak periods.

Qualifikationen

• Bachelor’s degree in business, logistics, or similar.
• 5 years of related logistics and supervisory experience.
• Availability to work varied shifts including holidays, weekends.
• Bilingual English/Spanish (read, write, and speak).
• Experience mentoring, training newer team members.

Aufgaben

• Oversee daily operations of contract carriers and maintain schedules.
• Develop and mentor staff to reach goals; train on policies and procedures.
• Carry out managerial responsibilities, including interviewing, hiring, disciplining, and resolving issues.
• Ensure compliance with warehouse policies and programs.
• Supervise employees per policies and applicable laws, including interviewing, hiring and training.
• Use route planning software to build efficient delivery routes.
• Dispatch contract carriers and resolve issues throughout the day.
• Identify problem areas and restructure routes to improve efficiency.
• Train and develop carriers and dispatchers to meet customer expectations.
• Ensure that all work is completed accurately and within established time frame.
• Ensure photos are taken for every job.
• Allocate and request additional resources as needed.

Kenntnisse

Logistics management

Supervisory experience

Staff mentoring

Bilingual English/Spanish

Route planning software

Business acumen

Ausbildung

Bachelor's degree in business/logistics

Tools

Microsoft Office

Jobbeschreibung

Responsibilities

• Oversee the daily operations of contract carriers, including maintaining contractor schedules, monitoring routes, reports and fostering positive working relationships with contract carriers and helpers
• Develop and mentor staff to reach goals; train staff on company policies and procedures
• Carry out managerial responsibilities, including interviewing, hiring, disciplining, and resolving issues
• Ensure compliance with corporate warehouse policies, procedures, and programs
• Supervise employees in accordance with company policies and applicable laws, including interviewing, hiring and training employees, planning, assigning, and directing work, appraising performance, rewarding and disciplining employees, and addressing complaints/resolving problems
• Use route planning software to build efficient delivery routes
• Manage the dispatch of contract carriers and resolve issues throughout the day
• Identify problem areas, including restructuring routes to improve operational efficiencies
• Train and develop contract carriers, and dispatchers to meet and exceed customer expectations
• Ensure that all work is completed accurately and within established time frame
• Ensure photos are taken for every job
• Allocate and request additional resources as needed

Requirements

• 5 years of related logistics and supervisory experience
• Experience with Microsoft Office such as Word, Outlook, and Excel
• Bachelor’s degree in business, logistics, or similar
• Availability to work a variety of shifts, including holidays, days, evenings, nights, and weekends; travel between branches and regions occasionally
• Experience mentoring, training, and guiding newer/less-experienced team members
• Bilingual English/Spanish (read, write, and speak both languages)
• Strong business acumen with the willingness to act in partnership with management teams

Certifications & Qualifications

• Bachelor’s degree