Operations Manager

Orange Connex; Bochum; Vor Ort; EUR 42.000 - 64.000; Vollzeit

Zusammenfassung

Orange Connex is seeking a experienced logistics professional in Germany to support warehouse and fulfillment operations. You will monitor performance for warehouse and last mile sub-contractors, drive KPI improvements, and optimize cost efficiency.

Close collaboration with COE and suppliers will be essential to enhance end-to-end service and customer experience. Requirements include 3+ years in warehouse operations, multinational experience, strong KPI and project management skills, and

Qualifikationen

• At least 3 years of warehouse operations and distribution management experience in the logistics industry, preferably with e-commerce fulfillment experience.
• Multinational company work and cross-cultural communication experience.
• Strong Microsoft Office and organizational skills.
• English, both oral and written; Mandarin desirable.
• Strong communication and coordination skills.
• Experience working in/with an outsourced service provider.
• Strong KPI management and project management capabilities.
• Analytical & problem-solving capability.
• Detail focus and excellent teamwork spirit.
• Strong self-driving and creative thinking.
• Detail-oriented and good analysis skill.
• High sense of responsibility.
• Can work under pressure and in a challenging environment.
• Eligibility to work in DE on a permanent basis.

Aufgaben

• Service performance for warehouse and last mile sub-contractors.
• Close monitoring on warehouse providers' operations on a daily basis.
• Inbound: including unloading, inspection, stacking.
• Inventory: stock management, VAS.
• Outbound: order filling, outbound and handover.
• Support COE team on the last mile carriers' capacity management and investigating root causes for service failures and for potential solutions.
• Exception management during end-to-end fulfillment process.
• Co-define and implement process optimization opportunities driving operational excellence.
• Keep close monitoring on SOP review with suppliers and random checks on SOP understanding.
• Build strong relationships with local suppliers to drive their performance.
• Collaborate with cross-functional departments to improve internal & external customer experience.

Kenntnisse

KPI management

Project management

Communication & coordination

Analytical problem-solving

Detail-oriented

Teamwork

Creativity

Work under pressure

Self-driven

Cross-cultural communication

Eligibility to work in DE

Tools

Microsoft Office

Jobbeschreibung

• Support the local warehouse and fulfillment operations.
• Support performance driving service and KPI continuous improvement.
• Support cost efficiency optimization for Orange Connex.

Responsibilities

• Service performance for both warehouse and last mile sub-contractors.
• Close monitoring on warehouse providers' operations on a daily basis.
• Inbound: including unloading, inspection, stacking.
• Inventory: stock management, VAS.
• Outbound: order filling, outbound and handover.
• Support COE team on the last mile carriers' capacity management and investigating the root causes for any service failures and for potential solutions.
• Exception management during end-to-end fulfillment process.
• Co-define and implement process optimization opportunities driving operational excellence.
• Keep close monitoring on SOP review with suppliers, random check team member understanding about SOPs.
• Build up the strong relationship with local suppliers to drive their performance.
• Collaborate with cross-functional departments to improve continuous internal & external customer experience.

Qualifications

• At least 3 years of warehouse operations and distribution management experience in the logistics industry, preferably with e-commerce fulfillment experience
• Multinational company work and cross-cultural communication experience
• Strong Microsoft office and organizational skills.
• English, both oral and written skills. Mandarin desirable
• Strong communication and coordination skills
• Experience of working in/with an outsourced service provider
• Strong KPI management and project management capabilities
• Analytical & problem-solving capability
• Detail focus and excellent teamwork spirit
• Strong self-driving and creative thinking
• Detail-oriented and good analysis skill
• High sense of responsibility
• Can work under pressure and in a challenging environment
• Eligibility to work in DE on a permanent basis.