Operations Manager

Hyatt Place; Frankfurt; Vor Ort; EUR 70.000 - 95.000; Vollzeit

Zusammenfassung

Hyatt Place Frankfurt Airport is seeking an Operations Manager to lead all hotel operations, including Front Office, F&B, Banquets and Housekeeping. You will report to the General Manager and drive performance, guest satisfaction and team development.

The role requires strong leadership, a hospitality background, fluency in German and English, and the ability to manage budgets, forecasts and key KPIs while upholding Hyatt service standards.

Qualifikationen

• Previous management experience is an advantage.
• Proven leadership and strong leadership capabilities.
• Confident and respectful interaction with people from diverse social, cultural, ethnic and personal backgrounds, including people with disabilities.
• A degree or qualification in hotel or hospitality management is an advantage.
• High energy, initiative and an entrepreneurial mindset.
• A motivating and inspiring leadership style.
• Proven success in implementing concepts with high guest volumes.
• Excellent communication skills and an exceptional commitment to customer service.
• The ability to sustainably improve the hotel’s financial performance.
• Very good verbal and written communication skills in German and English.
• Proficiency in Microsoft Word, Excel and PowerPoint.
• Excellent organisational, interpersonal and administrative skills.
• Flexibility, resilience and the ability to remain calm under pressure.

Aufgaben

• Short- and long-term planning and operational management of Front- and Back-of-House areas
• Preparing and recommending budgets and implementing all measures within approved guidelines
• Analysing operational KPIs and identifying measures to improve hotel performance
• Leading, supporting and developing colleagues
• Managing recruitment, onboarding, training, coaching and mentoring
• Conducting annual performance and salary reviews
• Preparing reports and forecasts and managing inventories and the operational budget
• Coordinating major projects, including renovations, investments and equipment changes, in cooperation with the Engineering Manager and General Manager
• Professionally handling and resolving guest complaints to ensure a high level of guest satisfaction
• Implementing processes to improve guest and colleague satisfaction
• Providing ongoing training to ensure the implementation of Hyatt service standards and procedures

Kenntnisse

Management experience

Leadership

Diversity awareness

Customer service

Excellent communication

German & English

MS Office

Organisational skills

Calm under pressure

Entrepreneurial mindset

Ausbildung

Degree in hotel/hospitality management

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Jobbeschreibung

Organization- Hyatt Place Frankfurt Airport

Our Hyatt Place Frankfurt Airport opened in January 2018. The hotel features 312 rooms, a meeting and events area, a restaurant and a fitness centre. Located close to Frankfurt Airport, the hotel offers excellent S-Bahn connections. Thanks to our carefully designed service concept, we provide our guests with all the amenities they need for a comfortable stay.

Summary

Our Hyatt Place Frankfurt Airport opened in January 2018. The hotel features 312 rooms, a meeting and events area, a restaurant and a fitness centre. Located close to Frankfurt Airport, the hotel offers excellent S-Bahn connections. Thanks to our carefully designed service concept, we provide our guests with all the amenities they need for a comfortable stay.

Organization- Hyatt Place Frankfurt Airport

Our passion for hospitality is reflected in every colleague. Respect and empathy define the way we work together, while having fun is just as important to us as ensuring the wellbeing of our guests.

Become part of our fantastic team and inspire both our guests and colleagues as Operations Manager (m/f/d), starting 1 January or by arrangement.

Your Responsibilities

As Operations Manager at Hyatt Place Frankfurt Airport, you report directly to the General Manager. You are responsible for managing and overseeing all hotel operations, including Front Office, Food & Beverage, Banquets and Housekeeping.

• Short- and long-term planning and operational management of Front- and Back-of-House areas
• Preparing and recommending budgets and implementing all measures within approved guidelines
• Analysing operational KPIs and identifying measures to improve hotel performance
• Leading, supporting and developing colleagues
• Managing recruitment, onboarding, training, coaching and mentoring
• Conducting annual performance and salary reviews
• Preparing reports and forecasts and managing inventories and the operational budget
• Coordinating major projects, including renovations, investments and equipment changes, in cooperation with the Engineering Manager and General Manager
• Professionally handling and resolving guest complaints to ensure a high level of guest satisfaction
• Implementing processes to improve guest and colleague satisfaction
• Providing ongoing training to ensure the implementation of Hyatt service standards and procedures

Qualifications

Your Profile

• Previous management experience is an advantage
• Proven leadership skills and strong leadership capabilities
• Confident and respectful interaction with people from diverse social, cultural, ethnic and personal backgrounds, including people with disabilities
• A degree or qualification in hotel or hospitality management is an advantage
• High energy, initiative and an entrepreneurial mindset
• A motivating and inspiring leadership style
• Proven success in implementing concepts with high guest volumes
• Excellent communication skills and an exceptional commitment to customer service
• The ability to sustainably improve the hotel’s financial performance
• Very good verbal and written communication skills in German and English
• Proficiency in Microsoft Word, Excel and PowerPoint
• Excellent organisational, interpersonal and administrative skills
• Flexibility, resilience and the ability to remain calm under pressure