Operations Manager (m/w/d)

Radisson Hotel Group; Frankfurt; Vor Ort; EUR 60.000 - 90.000; Vollzeit

Benefits dieser Stelle

Fast-track promotion to Hotel/General 

International career opportunities

Radisson Academy training

Team rates for you and your friends &/

30% discount on food & drinks

Free accommodation for first month

Annual bonus based on performance

Referral bonus

Zusammenfassung

Radisson Hotel Group in Frankfurt is seeking an Operations Manager (m/w/d) to orchestrate exceptional guest experiences while balancing revenue and commercial results in a dynamic hotel setting.

Lead hotel-ops teams with a hands-on, lead-by-example style; ensure compliance, budgeting, and strong communication in German and English while embracing a Yes I Can attitude to drive memorable service.

Qualifikationen

• Proven experience in leading hotel-operations teams
• Excellent leadership with a hands-on approach and lead-by-example work style
• Fluency in German and English
• Excellent written and verbal communication skills
• Experienced in using IT systems on various platforms
• Excellent PowerPoint and Excel skills

Aufgaben

• As the orchestrator of exceptional experiences, balance guest experience, revenue generation and commercial results
• Prioritize a complex, hands-on workload and lead cross-functional teams
• Drive memorable moments for guests and ensure service excellence
• Collaborate with Heads of Department to maximize business opportunities and maintain brand reputation
• Support the General Manager to ensure guest satisfaction and smooth hotel operations
• Join a team that delivers outstanding service with a can-do attitude and enthusiasm

Kenntnisse

Leadership

Problem-solving

Attention to detail

German fluent

English fluent

Proactive attitude

PowerPoint

Excel

Tools

PowerPoint

Excel

Jobbeschreibung

Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and 1,400+ hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.

Our people are at the core of our success. Your role guarantees variety and excitement every day. At RHG, we cherish your entrepreneurial spirit, collaborative nature. We foster an inclusive and supportive culture where, together, we ensure that every moment is truly meaningful. Embrace your uniqueness as an individual in our team and explore the exciting growth opportunities we have for you and the chance to create memorable moments.

At RHG, we are in search of individuals who go beyond the resume - those with character, skills, talents, and a passion for creating memorable experiences.

Operations Manager (m/w/d)

• As an Operations Manager at Radisson Hotel Group, you are the orchestrator of exceptional experiences. Your role goes beyond executing the masterplan; it's about balancing strategic focus on guest experience, revenue generation, and achieving commercial results.

Key Responsibilities

• You are an industry expert and a recognized leader with the ability to prioritize a complex and hands-on workload
• You strive to deliver an experience that is beyond expectation - creating memorable moments for our guests
• You enjoy the challenge of running our show. It’s what makes your heartbeat faster!
• You will work with Heads of Department to maximize business opportunities and brand reputation, as well as ensuring adherence to legislation, due diligence requirements and managing the hotel budget.
• As right hand to the General Manager, you will work proactively to ensure guest satisfaction and the smooth running of the hotel
• As an Operations Manager, you will join a team that is passionate about delivering incredible service where we believe that anything is possible, whilst having fun in all that we do!

Your Profile & Skills

• Proven experience in leading hotel-operations teams with strong problem-solving capabilities
• Excellent leadership skills with a hands-on approach and lead-by-example work style
• Personal integrity, with the ability to work in an environment that demands excellence, time and energy
• Flexibility and a positive, Yes I Can! Attitude
• An eye for detail
• Is a creative problem-solver
• Passionate about creating extraordinary service
• Fluency in German and English
• Excellent written and verbal communication skills
• Experienced in using IT systems on various platforms
• Excellent Power Point and Excel skills

Your Benefits

We aim to be as good a place to work as we are to stay. That is why we offer a competitive compensation and benefits package, which includes:

• We offer you a fast track promotion program to Hotel/General Manager - between 18-24 months depending on your learning pace
• International career opportunities worldwide in more than 1,400 existing hotels and for a further planned and signed new locations
• Wide-ranging training and development program within the Radisson Academy
• Individual induction, people-oriented cooperation and a familiar working atmosphere
• Team rates for you and your friends & family at all Radisson Hotels
• 30% discount on all food and drinks in all Radisson hotels
• Free accommodation at our hotel for the first month if you come to us from another city
• We pay you a yearly bonus based on your- & company performance
• 550 CHF/EUR net referral program bonus for every hire through your recommendation

Why Join Radisson Hotel Group?

Live the Magic of Hospitality - Be part of a team that creates exceptional experiences and memorable moments every day. Let your Yes I Can! spirit shine as you bring hospitality to life.

Build a Great Career - No matter your background or experience, we invest in your growth, learning, and career development - helping you reach your full potential.

Experience the Team Spirit - Join a workplace that’s inclusive, fun, and meaningful. We celebrate diversity, support one another and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives.

Lead with Your Ambition - Your ideas, passion and drive matter! We empower you to make a difference - in hospitality, your community and beyond.

Feeling inspired?

Then say “Yes I Can!”

Everyone is welcome - regardless of age, gender, ethnic background, religion or belief, disability, sexual orientation, or identity.
We are committed to equal opportunities and an inclusive work environment. Applications from people with severe disabilities or equivalent status are expressly encouraged.

We look forward to getting to know YOU.