Service Operation Engineer

Geek+; Düsseldorf; Vor Ort; EUR 45.000 - 65.000; Vollzeit

Zusammenfassung

Geek+ is seeking a Customer Support Specialist in Düsseldorf to be the first point of contact for customers and coordinate service with engineers. You will log inquiries, track progress, and ensure timely resolution while maintaining accurate documentation.

The role requires strong communication, organization, and reporting skills, with fluency in English and Chinese. Experience with service scheduling, billing support, and basic Excel is preferred; you will liaise with logistics for parts and

Qualifikationen

• Bachelor degree or above in logistics, mechanical fields or related area.
• Strong communication with customers, partners and internal teams.
• Excellent organizational and multitasking abilities with attention to detail.
• Experience coordinating service schedules, repairs or maintenance is a plus.
• Data handling and reporting skills; Excel or similar tools preferred.
• Understanding of inventory or logistics coordination is a plus.
• Ability to work independently and in a fast-paced environment.
• Fluency in English and Chinese; additional languages are a plus.

Aufgaben

• Customer Support: Act as the first point of contact for customers seeking service or support, ensuring all inquiries are logged, tracked, and resolved in a timely manner
• Service Coordination: Schedule and coordinate service requests, repairs, and maintenance activities with customers, service partners and engineers ensuring all required parts and equipment are available for scheduled service tasks
• Administrative Duties: Prepare and process service-related documentation, including work orders, service contracts, and warranty claims
• Reporting: Generate regular reports on service performance metrics, including response times, customer satisfaction, and service completion rates
• Inventory Management: Coordinate with the logistics team to ensure timely delivery of parts to customers and field engineers
• Billing and Invoicing: Assist in the preparation of service quotes, invoices, and billing documentation. Follow up on outstanding payments and ensure accurate and timely billing for all services rendered

Kenntnisse

Communication skills

Organizational skills

Reporting

Excel proficiency

Multitasking

English/Chinese fluency

Ausbildung

Bachelor degree or above (logistics, mechanical or related)

Tools

MS Excel

Jobbeschreibung

Geek+ is a global technology company specializing in smart logistics. We apply advanced robotics and artificial intelligence technologies to create solutions for warehouse and factory operations.

With the rise of e-commerce and the demand for faster and more flexible movement of goods, warehouse and manufacturing operators are facing increasingly complex production and logistic challenges today. Speed, product diversification, same-day delivery, volume, safety… these concerns are impacting a wide range of industries, from apparel, retail, automotive, to even electronics, energy and pharmaceutical industries.

Geek+ was founded to be the solution to these problems. We make logistics affordable, efficient, flexible, safe and agile. Our vision is to establish a fully automated and intelligent supply chain globally.

We are a fast-growing team of young professionals.

Responsibilities

• Customer Support: Act as the first point of contact for customers seeking service or support, ensuring all inquiries are logged, tracked, and resolved in a timely manner
• Service Coordination: Schedule and coordinate service request, repairs, and maintenance activities with customers, service partners and engineers ensuring all required parts and equipment are available for scheduled service tasks
• Administrative Duties: Prepare and process service-related documentation, including work orders, service contracts, and warranty claims
• Reporting: Generate regular reports on service performance metrics, including response times, customer satisfaction, and service completion rates
• Inventory Management: Coordinate with the logistics team to ensure timely delivery of parts customers and field engineers
• Billing and Invoicing: Assist in the preparation of service quotes, invoices, and billing documentation. Follow up on outstanding payments and ensure accurate and timely billing for all services rendered

Required capabilities, and skills

• With valid work permit
• Bachelor degree or above, major in logistics, mechanical related or similar industry experience is preferred
• Strong communication skills with the ability to interact effectively with customers, service partners, and internal teams
• Excellent organizational and multitasking abilities, with strong attention to detail and the ability to manage multiple service requests simultaneously
• Experience in coordinating service schedules, repairs, or maintenance activities is a strong advantage
• Ability to work with data and generate reports; proficiency in Microsoft Excel or similar tools is preferred
• Basic understanding of inventory or logistics coordination processes is a plus
• Ability to work independently as well as collaboratively in a fast-paced environment
• Fluency in English and Chinese; additional languages are a plus

Preferred qualifications, capabilities, and skills