Operations Manager

Generator Hostels ltd.; Berlin; On-site; EUR 60,000 - 90,000; Full time

Benefits offered by this job

Birthday holiday

Bounty program

Gym membership

Ideas Award

Life assurance

Income protection

Free staff nights

Staff rates

Social events

Recognition schemes

Online learning

Job summary

Generator Berlin Mitte is seeking an Operations Manager to lead day-to-day operations and drive a vibrant, brand-aligned atmosphere across the hostel. You will support the General Manager, develop revenue-driving events, and ensure services meet brand standards.

You will oversee budget delivery, payroll control, and cost management while exploring new revenue opportunities. The role requires EU work eligibility and a hands-on, communication-heavy leadership style.

Qualifications

• Good communication skills across levels.
• Hands-on attitude with attention to detail.
• Commercially savvy with a talent for spotting opportunities.
• Eligibility to work in the EU is required.

Responsibilities

• Support the General Manager across all departments and deputise in their absence.
• Lead, develop and implement a regular programme of creative, revenue-driving events and initiatives within the hostel.
• Collaborate with GM/HQ to evolve and expand F&B offerings for internal and external guests.
• Help the team deliver the budgeted P&L.
• Control payroll and all costs by understanding market conditions, forecasts and business on the books to maximise departmental income.
• Be commercially savvy in exploring new revenue streams.
• Ensure compliance with local legislation and health, safety, and fire safety.
• Ensure site HR support is delivered and compliant.
• Cultivate relationships with local influencers and build a database of useful contacts.
• Be responsible for the ‘atmosphere management’ of the property.
• Ensure our social spaces embody the Generator brand and culture.

Skills

Good communication

Hands-on attitude

Commercially savvy

EU work eligibility

Job description

OPERATIONS MANAGER

A challenging opportunity has become available for a highly personable and experienced Operations Manager to join our senior management team. Leading the team in support to the GM, this role is responsible for the day to day operations of the business. The focus is to create and motivate a great team culture, ensure the brand standards and policies are met and guests have a brilliant experience.

WHO ARE WE

Generator is on a journey. Appropriate, given that we're an accommodation brand. The journey began in London, swung through a heap of European capitals on its way to dominating the world. No biggie. Fast Company named us one of the top 50 most innovative global companies. We, of course, agree. And now this top 50 most innovative global company (did we mention that?) wants a pretty awesome Operations Manager for Generator.

BEING YOURSELF

BEING YOURSELF is the key to bringing the Generator story and brand to life.

ABOUT GENERATOR BERLIN MITTE

Winner of the 2017 Trip Expert Experts' Choice Award. Berlin's renaissance has made it one of the most appealing cities for artists and musicians, its reputation cemented as a cultural powerhouse where epic party nights aren't just one-offs. Once you come you won't want to leave. Generator Berlin Mitte is right in the heart of the city. Formerly two 19th century office buildings, it's now fused into one arts-focused über hostel. And it's all within stress-free walking distance of Hackescher Markt, Alexanderplatz and Kunsthaus Tacheles.

For art enthusiasts, the hostel includes a sculptural string installation by French artist Sebastian Preschoux and corridors filled with super-sized signature faces by Thierry Noir. A historic courtyard, vibrant social spaces and a chill-out library make it feel like a real home away from home.

NUTS AND BOLTS OF THE JOB

• - Support the General Manager across all departments, and deputise in their absence
• - Be responsible for leading, developing and implementing a regular programme of creative, revenue-driving events and - initiatives within the hostel
• - Work with GM/HQ to evolve and expand the property F&B offerings to both internal and external guests ensuring all efforts are on-brand and revenue driving
• - Help the team create and deliver the budgeted P&L
• - Control payroll and all costs by understanding market conditions, forecasts and business on the books to maximise departmental income
• - Be commercially savvy in exploring new revenue streams
• - Have a comprehensive knowledge of, and ensure compliance with all statutory local legislation and regulation, in particular, - - - H&S, employment law and Fire Safety
• - Ensure all site level HR support is delivered and compliant
• - Cultivate relationships with local influencers and build a database of useful contacts
• - Be responsible for the ‘atmosphere management’ of the property
• - Ensure that our social spaces embody the Generator brand and culture
• - Communicate effectively and appropriately in all directions so that the wider team understands our company goals and is motivated to work towards their success

Naturally this is not intended as an exhaustive list of duties. Other duties as may be reasonably required will form part of this job description.

WHAT’S IN YOUR DNA

• - Good communication skills with the ability to communicate well at all levels
• - Hands-on attitude, with attention to detail
• - Commercially savvy with a proven background to spot business opportunities
• - You must be eligible to work in the EU to be considered for this role

YOUR ROCK STAR EXPERIENCE

• - Have at least 2 years' experience in a similar role within hospitality background
• - Knowledgeable of the local markets

OUR EMPLOYEE BENEFITS

• - Birthday holiday in addition to your yearly holiday allocation
• - Employee Bounty Program providing opportunities to earn up to £1,000 for new hire referrals with no cap on number of referrals made
• - Company contribution towards gym membership fees for all eligible employees
• - Ideas Award - Quarterly award to double pay for 1 month to employee with most valuable suggestion/feedback
• - Employer funded life assurance at two times base salary to cover death in service lump sum payments
• - Employer funded income protection to cover 50% of base salary to cover prolonged absence from work due to incapacity
• - 2 free nights' accommodation across any hostels (subject to availability)
• - Reduced room rates for staff as well as friends and family members (we operate in 15 locations across Europe & US so your next holiday is sorted)
• - Social events and celebrations calendar
• - Various employee recognition schemes
• - Online learning tools