Front Office Crew

Generator Hostels ltd.; Hamburg; Hybrid; EUR 24,000 - 30,000; Full time

Benefits offered by this job

Birthday holiday in addition to yearly

Fertility Treatment Support Leave

Employee Bounty Program

Gym membership support

Ideas Award

2 free nights across Generator

Reduced staff room rates

International career opportunities

Social events

Online learning tools

Job summary

Generator Hamburg is seeking a Front Office Crew member to ensure a smooth guest journey and wow our travellers with attentive service in a fast-paced hostel setting.

You will know the city’s cafés, bars, and culture, handle cash duties, and work a flexible mix of shifts while contributing to a vibrant Generator culture.

Qualifications

• Experience in a front office hospitality environment.
• Experience with a Property Management System.
• Eligible to work in the EU.

Responsibilities

• Take ownership of the guest journey to raise the bar.
• Know your guests and love independent travel.
• Be part of a great team in your department.
• Monitor social spaces, lighting, sound and temperature to reflect the Generator brand.
• Know the city’s cafés, bars and culture.
• Handle cash and perform close of shift procedures with accuracy.

Skills

Front office hospitality

Property Management System experience

Flexible shifts

Tools

Property Management System (PMS)

Job description

FRONT OFFICE CREW - HAMBURG

At Generatorhostels we are obsessed in delivering outstanding service through a personaltouch. As a Front Office Crew Member, you must be part of ensuring that theFront Office department is run smoothly ensuring that there is a relentlessdesire to wow our customers at every opportunity, ensuring that customers'needs are exceeded.

WHO ARE WE

Generator is redefining social hospitality. Born in London, we've grown into a global lifestyle brand with unique properties across Europe and the US. Recognised as one of Fast Company's Top 50 Most Innovative Companies globally, we're passionate about creating spaces where everyone can be themselves.

ABOUT GENERATORHAMBURG

Generator Hamburg is located in the heart of the city,opposite Hauptbahnhof station. John, Paul, George and Ringo once recorded herebefore they hit the big time. Now it's a hostel, a bar, a morning café, an arthouse and a favourite neighbourhood hangout. With work by local artist TillKeifer and design touches such as exposed brick walls and floor-to-ceilingwindows, you'll feel right at home in this smart and cosy hostel.

NUTS AND BOLTS OF THE JOB

• Take ownership of the guest journey to ensurethat you continuously raise the bar and create a truly unique Generatorexperience
• Know your guests and have a passion forindependent travel and the road less travelled
• Be part of a great team within your department that get Generator and want to be themselves
• Monitor our social spaces, lighting, sound and temperature, to make sure they embody the Generator brand and culture at all times
• Know yourcity, its cafés, bars and restaurants, its art, its music
• Ensure you comply with all company policies you have been trained on, which include FireTraining and Health & Safety and Food Hygiene
• Be Responsible for all cash handling whilst you are on duty
• Correctly administer the Close of Shift procedures every shift with 100% accuracy and consistency

Naturallythis is not intended as an exhaustive list of duties. Other duties as may be reasonably required will form part of this job description.

WHAT'SIN YOUR DNA

• Always love our guests
• Passionate for the hospitality and the youthtravel market
• Be the life the party
• Be really, really organised
• Keep cool when the pressure hits
• Enjoy a super-fast pace
• Understand this is a business, be passionate about maximising revenue
• Be creative, innovative and digitally smart
• You must be eligible to work in the EU to be considered for this role

YOUR ROCK STAR EXPERIENCE

• Experienced within a front office hospitality environment
• Experienced working with a Property Management System
• Flexible with regards to shifts available per week (mixture of morning and evening shifts)

OUR GLOBAL EMPLOYEE BENEFITS

• Birthday holiday in addition to youryearly holiday allocation
• FertilityTreatment Support Leave - up to three days' paid leave in any one year for anemployee to undergo fertility treatment
• Employee Bounty Program providingopportunities to earn a compensation for new hire referrals with no cap onnumber of referrals made
• Company contribution towards gymmembership fees for all eligible employees - look good, feel good, work good
• Ideas Award - Quarterly award todouble gross basic salary for 1 month to employee with most valuablesuggestion/feedback
• 2 freenights' accommodation across any of our Generator propertiesglobally
• Reduced room ratesfor staff as well as friends and family members (we operate in severallocations across Europe & US so your next holiday is sorted)
• Internationalcareer opportunities so you can travel the world while working with us (win-win!)
• Socialevents, celebrations calendar & various employee recognition schemes - we never ever need an excuse to let our hair down!
• Onlinelearning tools to help you develop, learn and grow