City General Manager - Berlin (m/f/d)

Bob W; Berlin; On-site; EUR 85,000 - 95,000; Full time

Benefits offered by this job

Employee share option plan

Flexible, unlimited paid vacation

Free nights and generous discounts at 

Monthly transport compensation

OpenUp mental well‑being platform

Sports compensation

Development and growth opportunities,L

Top‑notch Apple hardware

Regular team events

Job summary

Bob W in Berlin is seeking an energetic operations leader to build and scale a new hospitality operation. You’ll own day-to-day management, lead the local team, and ensure a five-star guest experience from day one at our 285-unit flagship property.

You’ll manage budgets and P&Ls, hire and onboard staff, oversee vendor contracts, and drive cross-functional improvements with central teams. Fluency in German and English is required; a valid German work permit is needed.

Qualifications

• 5+ years of experience in multi-property operations or hospitality with P&Ls ownership.
• Experience in hiring, onboarding, offboarding, and leading a team.
• Experience managing external vendors and contracts (cleaning, maintenance, or similar service providers).
• A customer service-driven attitude and a passion for delivering world‑class guest experiences.
• Strong problem‑solving skills, with the ability to proactively anticipate and address potential issues.
• The ability to stay calm under pressure while managing multiple situations simultaneously.
• Excellent communication and time management skills.
• Fluency in German and English.
• The ability to quickly learn and adapt to hospitality apps and operational technology tools.
• A valid work permit for Germany; no sponsorship required.

Responsibilities

• Manage and launch local operations, focusing on 5-star guest experience, profitability and business growth.
• Manage and own the budgets and P&Ls for our properties in Berlin.
• Define and scope your team goals based on company-wide OKRs and lead your team to deliver exceptional results.
• Take on the responsibility for hiring, onboarding, and offboarding team members
• Manage relationships and contracts with external vendors and service providers (e.g. cleaning, maintenance), ensuring standards are met.
• Build the structure that lets your team perform independently: clear, measurable goals, coaching team supervisors, and simplifying or automating day-to-day work.
• Develop cross-functional partnerships, actively solve problems, and unblock team members while positively challenging and encouraging participation.
• Be an active role model for Bob W's mission, strategy, and culture

Skills

P&L ownership

Team leadership

Hiring & onboarding

Vendor contracts management

Customer service orientation

Problem solving

Communication skills

German & English fluency

Job description

About Bob W

I’m Bob W, your friend in town. I’m building a new kind of hospitality: five-star stays powered by smart technology, lean operations, and a deep understanding of what guests really want.

Our tech-enabled operating model keeps us lean and removes unnecessary friction. That means fewer layers, less busywork and more focus on what actually matters: five-star hospitality, happy guests and making every stay feel local.

Our apartments combine hotel-grade comfort and consistency with the character of the neighbourhoods they’re in — from the design and local recommendations to the little touches that make you feel at home.

We’re also serious about doing things more sustainably. Every Bob W apartment is fully carbon offset, and we’re constantly looking for smarter ways to reduce our impact.

The Role

Are you an energetic and experienced operations leader who loves building things from the ground up? Do you thrive in fast-paced environments where you can shape the way a business operates, build great teams and create exceptional guest experiences? Then this could be the opportunity for you.

As City General Manager – Berlin, you’ll take the lead on one of Bob W’s most exciting upcoming openings: our biggest building to date, with 285 units in a prime Berlin location. You’ll be responsible for bringing the property to life, building and leading the local team, and ensuring the operation runs smoothly from day one.

This is a unique opportunity to play a key role in shaping how Bob W operates at scale. You’ll have ownership of the day-to-day operations in Berlin, from launching the new property and establishing strong operational processes to managing budgets and P&L, developing your team and making sure our guests have an outstanding experience.

The Berlin operation is covered 24/7, so you’ll be responsible for creating a strong operational setup that delivers consistently across all hours of the day and night. You’ll work closely with our central teams and local partners, while having the autonomy to make decisions and drive improvements in the city.

This is a pivotal moment for our Berlin market. With the opening of our largest property yet, you’ll have the chance to build something ambitious, set the foundations for a high-performing operation and help shape the next chapter of Bob W in Berlin.

Please note that visa sponsorship is not offered for this role; candidates must already hold a valid work permit for Germany.

Annual Gross Salary: €85,000 - €95,000

Job Level: M3 - M4

Learn more about our career development framework here.

Furthermore, in this role, you will:

• Manage and launch local operations, focusing on 5-star guest experience, profitability and business growth.
• Manage and own the budgets and P&Ls for our properties in Berlin.
• Define and scope your team goals based on company-wide OKRs and lead your team to deliver exceptional results.
• Take on the responsibility for hiring, onboarding, and offboarding team members
• Manage relationships and contracts with external vendors and service providers (e.g. cleaning, maintenance), ensuring standards are met.
• Build the structure that lets your team perform independently: clear, measurable goals, coaching team supervisors, and simplifying or automating day-to-day work.
• Develop cross-functional partnerships, actively solve problems, and unblock team members while positively challenging and encouraging participation.
• Be an active role model for Bob W's mission, strategy, and culture

Our 5-star candidate has:

• 5+ years of experience in multi-property operations or hospitality with P&Ls ownership.
• Experience in hiring, onboarding, offboarding, and leading a team.
• Experience managing external vendors and contracts (cleaning, maintenance, or similar service providers).
• A customer service-driven attitude and a passion for delivering world‑class guest experiences.
• Strong problem‑solving skills, with the ability to proactively anticipate and address potential issues.
• The ability to stay calm under pressure while managing multiple situations simultaneously.
• Excellent communication and time management skills.
• Fluency in German and English.
• The ability to quickly learn and adapt to hospitality apps and operational technology tools.
• A valid work permit for Germany; no sponsorship required.

We offer:

• Employee share option plan.
• Flexible, unlimited paid vacation
• Free nights and generous discounts at Bob W locations.
• Monthly transport compensation.
• OpenUp mental well‑being platform access.
• Sports compensation.
• Development and growth opportunities, along with an L&D budget.
• Top‑notch Apple hardware.
• Regular team events.
• Smart and highly motivated team with a multicultural, diverse, and rewarding work environment.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.