Operations Manager

Hard Rock International; Berlin; Vor Ort; EUR 45.000 - 60.000; Vollzeit

Benefits dieser Stelle

Comprehensive benefits package

Zusammenfassung

A global entertainment brand is seeking an Operations Manager for their Berlin cafe. The successful candidate will manage P&L expenses, mentor staff, and uphold brand standards while ensuring outstanding customer service. Responsibilities include labor scheduling, budget management, and engaging with guests about music. The role necessitates strong leadership skills and a passion for fostering a team that prioritizes guest satisfaction. Applicants are required to submit their CV/Resume in English.

Qualifikationen

• Experience managing P&L expenses in a restaurant or cafe setting.
• Ability to mentor staff and foster customer service excellence.
• Skilled in labor scheduling and budget management.
• Strong understanding of brand standards and customer engagement tactics.

Aufgaben

• Oversee financial performance and departmental budgets.
• Lead and coach team members to provide outstanding customer service.
• Maintain brand standards across all cafe operations.
• Attract and retain talented team members for optimal cafe performance.

Kenntnisse

Financial comprehension

Mentoring and coaching

Customer service

Staff development

Jobbeschreibung

You may choose to display a cookie banner on the external site. You must specify the message in the cookie banner and may add a link to a relevant policy. If you are unfamiliar with these requirements, please seek the advice of legal counsel.# Do not track signals# Clear GIFS, Pixel Tags and other technologies# Third party analytics and tracking# Contacting [e-mail] Manager page is loaded## Operations Managerlocations: Hard Rock Cafe Berlin Germanytime type: Full timeposted on: Posted Todayjob requisition id: R543Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site:**Job Description:**The Operations Manager is responsible for departmental P & L expense lines as designated by the General Manager. The Operations Manager also supports cafe senior leadership in upholding all brand standards and core values, while meeting or exceeding Hard Rock business objectives* Demonstrate financial comprehension of the cafe’s budget and P&L.* Serve as a mentor and coach to develop hourly staff members into Hard Rock brand ambassadors and industry leading customer service stewards.* Manage labor schedules in line with the cafe’s budget and forecast models.* Successfully run a department and/or cost center.* Partner across all departments in an effort to support the team in consistent execution of all systems and processes to deliver all products and services to Hard Rock’s brand standards.* Support senior management in building a highly functional hourly team who share a common vision and values surrounding the overall success of the Cafe.* Execute established brand standards within the Rock Shop as well as think outside the box to harness potential opportunities to grow retail sales through both staff and guest interaction.* Foster an environment of customer service in which all team members put the guest first in every situation.* Execute established standards for overall guest satisfaction that meet or exceed brand standards as determined by an objective ranking systems.* Remain an objective observer of the standards of service to ensure guest expectations of the Brand & Cafe are upheld.* Ability to engage with guests in regards to music both current and past.* Support senior management in attracting and retaining the most exceptionally talented people available in the market and place them in positions that leverage their skills and expertise for maximum impact.* Clearly define goals and expectations for team members using performance review tools and hold your team accountable for successful performance.* Support staff development and advancement along well-defined career paths.* Serve as a Learning Coach developing, implementing, and executing learning & developmental programs for all individuals under his/her stewardship to drive continuous improvement and employee retention.* Possess a self-motivated approach to their own personal and professionalThis job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned.**Please submit your CV/Resume in English.**