Operational Excellence Manager (f/m/d)

PSI Software AG; Berlin; On-site; EUR 75,000 - 110,000; Full time

Benefits offered by this job

Mobility

Development & Training

Corporate Benefits

Job summary

PSI Software AG in Germany, Berlin, is seeking a seasoned Process Management professional to drive standardisation and cross‑functional roll‑out across multiple BUs. You will formalise end‑to‑end processes (Lead to Order, Order to Cash, Deliver to Profit, Hire to Retire, Record to Report) using BPMN and maintain corporate documentation.

You will define KPI frameworks, build dashboards, and lead improvement workshops, collaborating with Sales, CTO, Finance and HR to ensure data quality and

Qualifications

• Degree in Business Administration, Industrial Engineering, or related field.
• Several years of experience in process management, operational excellence, or management consulting.
• Proven track record in process standardisation and cross-functional roll-out projects across multiple business entities.
• Strong knowledge of process modelling (BPMN) and experience with ERP/CRM systems.
• Hands-on experience with Lean, Six Sigma, or comparable improvement methodologies (certification is a plus).
• Proficiency with BI/reporting tools and KPI frameworks.
• Excellent analytical, communication, and stakeholder management skills with the ability to navigate a matrix organisation.
• Fluent in English; German and/or Polish is a plus.
• Willingness to travel to PSI Business Unit locations as needed.

Responsibilities

• Analyse current-state processes across PSI Business Units and design target-state processes.
• Create and maintain process documentation using BPMN and standardised methods.
• Ensure process definitions are kept up to date in the corporate knowledge base and tools.
• Plan and execute the roll‑out of standardised corporate processes to PSI units.
• Coordinate with BU stakeholders to adapt processes while preserving group-wide consistency.
• Support change adoption through training, communication, and hands-on coaching at BU level.
• Define meaningful KPIs for core processes and build dashboards to track performance.
• Ensure data quality and comparability across BUs; drive actionable insights from performance data.
• Facilitate improvement workshops and track improvement initiatives across PSI group.

Skills

Process management

BPMN knowledge

Lean Six Sigma

BI & KPI reporting

Stakeholder management

English fluency

Travel willingness

German language (plus)

Education

Degree in Business Administration or Industrial Engineering

Tools

ERP/CRM systems

BI/reporting tools

Job description

The PSI Group develops software products for optimizing the flow of energy and materials for utilities and industry. As an independent software producer with more than 2,300 employees, PSI has been a technology leader since 1969 for process control systems that ensure sustainable energy supply, production and logistics by combining AI methods with industrially proven optimization methods. The innovative industry products can be operated on-premises or in the cloud.

Tasks inspiring you

Process Standardisation & Documentation

• Analyse current-state processes across PSI Business Units, identify deviations from the PSI standard, and design target-state processes for all core end-to-end flows (Lead to Order, Order to Cash, Deliver to Profit, Hire to Retire, Record to Report)

• Create and maintain process documentation using standardised modelling methods (e.g. BPMN)

• Ensure process definitions are kept up to date in the corporate knowledge base and related tools

BU Roll-out & Change Management

• Plan and execute the roll-out of standardised corporate processes to individual PSI Business Units

• Coordinate with BU stakeholders to adapt processes where local requirements demand it, while preserving overall group-wide consistency

• Support change adoption through training, communication, and hands‑on coaching at BU level

KPI Definition, Implementation & Reporting

• Define meaningful business and process KPIs for each core process in collaboration with corporate process owners and BU leadership

• Build and maintain dashboards and reporting structures to track process performance across all PSI Business Units

• Ensure data quality and comparability across BUs, and drive actionable insights from performance data

Continuous Improvement

• Facilitate regular improvement workshops and structured problem‑solving sessions with BU teams

• Identify, prioritise, and track improvement initiatives and their measurable impact across the PSI group

• Foster a culture of continuous improvement across all Business Units using Lean, Kaizen, or Six Sigma methods

• Enable cross‑BU learning by sharing best practices and improvement successes

Stakeholder & Programme Management

• Act as the central corporate point of coordination between process owners (Sales, CTO, Finance, HR, etc.) and PSI Business Unit leadership

• Report maturity progress and improvement results to corporate senior management

• Manage the overall OPEX programme roadmap, priorities, and resource planning across the PSI group for the owned End‑to‑End Process

Qualifications that inspire us

• Degree in Business Administration, Industrial Engineering, or a related field

• Several years of experience in process management, operational excellence, or management consulting — ideally in a multi‑BU or group‑level corporate function

• Proven track record in process standardisation and cross‑functional roll‑out projects across multiple business entities

• Strong knowledge of process modelling (BPMN) and experience with ERP/CRM systems

• Hands‑on experience with Lean, Six Sigma, or comparable improvement methodologies (certification is a plus)

• Proficiency with BI/reporting tools and KPI frameworks

• Excellent analytical, communication, and stakeholder management skills with the ability to navigate a matrix organisation

• Fluent in English; German and/or Polish is a plus

• Willingness to travel to PSI Business Unit locations as needed

We Offer

• Mobility
• Development & Training
• Corporate Benefits

Pioneering a smarter world. Are you on board?

UteGraalmann HR Manager

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