NEURAGym Manager - NEURAGym (human)

Neura Robotics; Heilbronn; On-site; EUR 90,000 - 130,000; Full time

Job summary

Neura Robotics seeks a dynamic Operations Lead to launch and run NEURAGyms on customer sites in Germany. You will head on-site teams spanning AI, robotics training and logistics, coordinating cloud and IT support to deliver a seamless customer experience.

You will own the customer operations journey from feasibility through to day-to-day execution and rollout, while monitoring costs and feedback to drive efficiency, KPIs, and value for the business.

Qualifications

• Proven leadership of multidisciplinary teams with external-customer success.
• Ability to translate first-of-a-kind initiatives into clear processes, metrics and playbooks.
• Experience with robotics, AI pipelines, or cloud services is preferred.

Responsibilities

• Launch and operate a NEURAGym, proving the service and creating the playbook for future facilities.
• Lead the on-site team and coordinate the wider support network to deliver a seamless customer experience.
• Own the full customer operations journey from feasibility to rollout and day-to-day execution.
• Monitor utilisation, cost and customer feedback; propose improvements to lift efficiency and business value.

Skills

Leadership

Cross-functional teams

Data-driven KPIs

Robotics/AI experience

Budget & cost control

Education

Bachelor’s or higher in Engineering / Applied Sciences

Tools

Cloud infrastructure

IT support workflows

Job description

• Launch and operate a NEURAGym, proving the service and creating the playbook for future facilities
• Lead the on-site team (AI Trainer, Robotics Trainer, Logistics) and coordinate the wider support network - Cloud Support, Robotics Service, IT - to deliver a seamless customer experience
• Own the full customer operations journey - from feasibility check through day-to-day execution to a validated skill running on the robot and ready for roll-out at the customer’s site
• Monitor utilisation, cost and customer feedback; propose layout, workflow or tooling changes that lift efficiency and business value
• Feed ground-level insights to the RoboGym Product team, shaping processes, KPIs and the evolving business model
• Manage the essentials - budget, assets, facility basics and IT uptime - so the team and customers can focus on teaching robots

Your mission & challenges

• Launch and operate a NEURAGym, proving the service and creating the playbook for future facilities
• Lead the on-site team (AI Trainer, Robotics Trainer, Logistics) and coordinate the wider support network - Cloud Support, Robotics Service, IT - to deliver a seamless customer experience
• Own the full customer operations journey - from feasibility check through day-to-day execution to a validated skill running on the robot and ready for roll-out at the customer’s site
• Monitor utilisation, cost and customer feedback; propose layout, workflow or tooling changes that lift efficiency and business value
• Feed ground-level insights to the RoboGym Product team, shaping processes, KPIs and the evolving business model
• Manage the essentials - budget, assets, facility basics and IT uptime - so the team and customers can focus on teaching robots

Must Have

• Degree in Engineering, Applied Sciences, Operations Management or a related field
• 5 + years leading customer-facing tech operations OR managing large-scale product / programme roll-outs in domains such as robotics, advanced manufacturing, autonomous systems, or cloud services
• Proven leadership of multidisciplinary teams with direct responsibility for external-customer success
• Demonstrated ability to turn first-of-a-kind initiatives into clear processes, metrics and playbooks
• Comfortable switching between technical discussions (robotics, AI pipelines, cloud infra) and business topics (budgets, utilisation, customer value)
• Data-driven mindset: able to define and refine KPIs that balance efficiency, cost and customer impact
• Experience managing site-level budgets and coordinating vendors or external service providers

Nice To Have

• Exposure to cloud-based ML infrastructure or IT support workflows
• Excellent written and verbal communication; fluent in English and German
• Hands-on, problem-solving attitude; thrives on keeping multiple projects moving in a fast-changing environment