NEURAGym Manager - NEURAGym (human)

Neura Robotics; Düsseldorf; Presencial; EUR 90.000 - 130.000; Jornada completa

Descripción de la vacante

Neura Robotics seeks a seasoned leader to launch and run NEURAGym facilities. You will lead the on-site team, coordinate cross-functional support, and own the customer operations journey from feasibility to deployed robot skills.

You will monitor utilisation, cost and feedback, propose improvements, and feed insights to product teams to shape processes, KPIs and the business model going forward.

Formación

• Degree in Engineering, Applied Sciences, Operations Management or a related field.
• 5+ years leading customer-facing tech operations or managing large-scale roll-outs in robotics, manufacturing, autonomous systems or cloud services.
• Proven leadership of multidisciplinary teams with external-customer success responsibilities.
• Ability to turn first-of-a-kind initiatives into clear processes, metrics and playbooks.
• Comfortable switching between robotics/AI/ cloud topics and budgets, utilization, and customer value.
• Data-driven mindset with KPI definition.
• Experience managing site-level budgets and coordinating vendors or external service providers.

Responsabilidades

• Launch and operate a NEURAGym, proving the service and creating the playbook for future facilities.
• Lead the on-site team (AI Trainer, Robotics Trainer, Logistics) and coordinate the wider support network.
• Own the full customer operations journey from feasibility checks through daily execution to validated skills on the robot.
• Monitor utilisation, cost and customer feedback; propose layout, workflow or tooling changes to lift efficiency and value.
• Provide ground-level insights to the RoboGym Product team, shaping processes, KPIs and the evolving business model.
• Manage essentials - budget, assets, facility basics and IT uptime so the team and customers can focus on teaching robots.

Conocimientos

Leadership

Data-driven

Cross-functional

Budget management

English & German

Educación

Engineering degree

Herramientas

Cloud infrastructure

Robotics platforms

Descripción del empleo

Your mission & challenges

• Launch and operate a NEURAGym, proving the service and creating the playbook for future facilities
• Lead the on-site team (AI Trainer, Robotics Trainer, Logistics) and coordinate the wider support network - Cloud Support, Robotics Service, IT - to deliver a seamless customer experience
• Own the full customer operations journey - from feasibility check through day-to-day execution to a validated skill running on the robot and ready for roll-out at the customer’s site
• Monitor utilisation, cost and customer feedback; propose layout, workflow or tooling changes that lift efficiency and business value
• Feed ground-level insights to the RoboGym Product team, shaping processes, KPIs and the evolving business model
• Manage the essentials - budget, assets, facility basics and IT uptime - so the team and customers can focus on teaching robots

What we can look forward to

Must have:

• Degree in Engineering, Applied Sciences, Operations Management or a related field
• 5 + years leading customer-facing tech operations OR managing large-scale product / programme roll-outs in domains such as robotics, advanced manufacturing, autonomous systems, or cloud services
• Proven leadership of multidisciplinary teams with direct responsibility for external-customer success
• Demonstrated ability to turn first-of-a-kind initiatives into clear processes, metrics and playbooks
• Comfortable switching between technical discussions (robotics, AI pipelines, cloud infra) and business topics (budgets, utilisation, customer value)
• Data-driven mindset: able to define and refine KPIs that balance efficiency, cost and customer impact
• Experience managing site-level budgets and coordinating vendors or external service providers

Nice to have:

• Exposure to cloud-based ML infrastructure or IT support workflows
• Excellent written and verbal communication; fluent in English and German
• Hands-on, problem-solving attitude; thrives on keeping multiple projects moving in a fast-changing environment