NEURAGym Manager - NEURAGym (human)

Neura Robotics; Hamburg; On-site; EUR 90,000 - 120,000; Full time

Job summary

Neura Robotics in Hamburg seeks a seasoned leader to run on-site customer operations for the NEURAGym program. You will lead a cross-functional team, coordinating cloud, robotics, IT, and service colleagues to deliver a flawless customer experience and scalable playbooks for future facilities.

You will own the end-to-end operations—from feasibility through rollout—while tracking KPIs, costs, and value, and feeding insights back to product teams to refine processes and the business model.

Qualifications

• Must have degree in Engineering, Applied Sciences, Operations Management or related field.
• 5+ years leading customer-facing tech operations or large-scale roll-outs in robotics, manufacturing, autonomous systems, or cloud services.
• Proven leadership of multidisciplinary teams with external-customer success.
• Ability to turn first-of-a-kind initiatives into clear processes, metrics and playbooks.
• Comfortable switching between robotics/AI topics and budgets/business.
• Data-driven mindset to define and refine KPIs balancing efficiency, cost and customer impact.
• Experience managing site budgets and coordinating vendors or external service providers.

Responsibilities

• Launch and operate a NEURAGym, proving the service and creating the playbook for future facilities.
• Lead the on-site team (AI Trainer, Robotics Trainer, Logistics) and coordinate the wider support network to deliver a seamless customer experience.
• Own the full customer operations journey from feasibility check through day-to-day execution to a validated skill running on the robot and ready for rollout at the customer’s site.
• Monitor utilisation, cost and customer feedback; propose layout, workflow or tooling changes that lift efficiency and business value.
• Feed ground-level insights to the RoboGym Product team, shaping processes, KPIs and the evolving business model.
• Manage the essentials – budget, assets, facility basics and IT uptime – so the team and customers can focus on teaching robots.

Skills

Customer-facing operations leadership

Program rollout experience

Multidisciplinary team leadership

KPI design and data-driven

Budgeting and vendor coordination

Education

Engineering degree

Job description

Your mission & challenges

• Launch and operate a NEURAGym, proving the service and creating the playbook for future facilities

• Lead the on-site team (AI Trainer, Robotics Trainer, Logistics) and coordinate the wider support network - Cloud Support, Robotics Service, IT - to deliver a seamless customer experience

• Own the full customer operations journey - from feasibility check through day-to-day execution to a validated skill running on the robot and ready for roll-out at the customer’s site

• Monitor utilisation, cost and customer feedback; propose layout, workflow or tooling changes that lift efficiency and business value

• Feed ground-level insights to the RoboGym Product team, shaping processes, KPIs and the evolving business model

• Manage the essentials - budget, assets, facility basics and IT uptime - so the team and customers can focus on teaching robots

What we can look forward to

Must have:

• Degree in Engineering, Applied Sciences, Operations Management or a related field

• 5 + years leading customer-facing tech operations OR managing large-scale product / programme roll-outs in domains such as robotics, advanced manufacturing, autonomous systems, or cloud services

• Proven leadership of multidisciplinary teams with direct responsibility for external-customer success

• Demonstrated ability to turn first-of-a-kind initiatives into clear processes, metrics and playbooks

• Comfortable switching between technical discussions (robotics, AI pipelines, cloud infra) and business topics (budgets, utilisation, customer value)

• Data-driven mindset: able to define and refine KPIs that balance efficiency, cost and customer impact

• Experience managing site-level budgets and coordinating vendors or external service providers

Nice to have:

• Exposure to cloud-based ML infrastructure or IT support workflows

• Excellent written and verbal communication; fluent in English and German

• Hands-on, problem-solving attitude; thrives on keeping multiple projects moving in a fast-changing environment